Optimize your Amazon Connect Contact Center
Deliver Faster and More Efficient Customer Service and Streamline Operations
Integrate, Unify & Monitor to Optimize
Built-in Intelligent Tools for Personalized Experience
Automated workflows for faster issue resolution
A single intuitive user interface (UI)
Quality Customer Service across Digital Channels
Scalability to support millions of customers
Cloud-based and scalable solution that seamlessly integrates with third-party applications
Rich Suite of Productivity Tools
Productive Agents lead
to Happy Customers
that display relevant and real-time data and information deliver high service
levels and improve customer experience during every customer interaction.
Agent Productivity Tools
Unified Agent Desktop
Empower agents of your Amazon Connect contact centers with a single integrated view that gives agents all the relevant information at their fingertips to create a seamless customer experience
Wallboard
iVision Plus AWS Connect Dashboard helps boost agent performance with real-time performance management and monitoring leading to higher call resolution
Agent Dashboard
A customizable dashboard helps filter data and define the bandwidth of agents to optimize the day’s performance by setting and tracking KPIs, setting alarms, avoiding escalation, and providing quick resolutions
CX optimization at scale
Leveraging Technology to Boost Agent Performance and Increase Customer Satisfaction
An omnichannel contact center needs a scalable solution that helps agents handle many customers at the same time. An integrated knowledge base and access to real-time data make the conversation with the customer meaningful, whether delivered through a human agent or a virtual one. The intuitive solution helps businesses understand the customer journey and perspective to improve agent efficiency and customer experience and lower costs for the contact center.
Center Efficiency and Performance
Enhance Customer Engagement Through an Optimized Solution
Amazon Connect Agent Dashboard by NovelVox keeps the agents motivated even under the pressure of high call volume. Wallboard allows team leads and supervisors to monitor performance in real-time, which enables them to monitor the performance in real-time.
Quick installation and customizable
Enriched Experience Through an Intelligent Solution
The agents can access real-time data to respond to customers’ queries and assist in resolving issues faster on the back of a solution that pulls data from integrated applications and systems. It becomes easy to analyze and suggest actions after analyzing past customer interactions from such resources.
Key solution features:
- Easy integration:
NovelVox’s solution for Amazon Connect contact centers helps deliver an enriched customer experience through strong integration and automation
- On cloud or on-premise deployment:
The solution is scalable as per business needs, thus saving costs
- Quick to deploy:
The AI-powered solution is simple and fast to deploy
- Customizable to suit your needs:
Being cloud-based, it does not require significant coding for deployment and minor customization
Integrated and Industry-Specific Solutions
Smooth and Seamless integration with
Third-party
automated workflows and features. The agents and supervisors leveraging the solution
can uncover business opportunities to drive their operations towards success. NovelVox is
a pioneer in creating contact center solutions that complement various Contact Center
applications, including Cisco, Avaya, and Genesys. NovelVox solutions for Amazon
Connect contact center can be customized to suit industries of all types and sizes
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
