Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Optimize your Amazon Connect Contact Center

Deliver Faster and More Efficient Customer Service and Streamline Operations

Integrate, Unify & Monitor to Optimize

Built-in Intelligent Tools for Personalized Experience

Automated workflows for faster issue resolution

A single intuitive user interface (UI)

Efficient tools in one UI to deliver productive customer conversations

Quality Customer Service across Digital Channels

Omnichannel interactive experience

Scalability to support millions of customers

Cloud-based and scalable solution that seamlessly integrates with third-party applications

Rich Suite of Productivity Tools

Productive Agents lead
to Happy Customers

Productivity tools such as dashboards, wallboards, desktops, and reporting tools
that display relevant and real-time data and information deliver high service
levels and improve customer experience during every customer interaction.

Agent Productivity Tools

Unified Agent Desktop

Empower agents of your Amazon Connect contact centers with a single integrated view that gives agents all the relevant information at their fingertips to create a seamless customer experience

Wallboard

iVision Plus AWS Connect Dashboard helps boost agent performance with real-time performance management and monitoring leading to higher call resolution

Agent Dashboard

A customizable dashboard helps filter data and define the bandwidth of agents to optimize the day’s performance by setting and tracking KPIs, setting alarms, avoiding escalation, and providing quick resolutions

CX optimization at scale

Leveraging Technology to Boost Agent Performance and Increase Customer Satisfaction

An omnichannel contact center needs a scalable solution that helps agents handle many customers at the same time. An integrated knowledge base and access to real-time data make the conversation with the customer meaningful, whether delivered through a human agent or a virtual one. The intuitive solution helps businesses understand the customer journey and perspective to improve agent efficiency and customer experience and lower costs for the contact center.

Amazon connect

Center Efficiency and Performance

Enhance Customer Engagement Through an Optimized Solution

NovelVox’s solution for Amazon Connect contact centers enhances the center’s capabilities through robust visual dashboards, wallboards, and desktops. The solution gives a high ROI with increased efficiency and business outcomes, whether CRM, ticket management, knowledgebase, or case management.

Amazon Connect Agent Dashboard by NovelVox keeps the agents motivated even under the pressure of high call volume. Wallboard allows team leads and supervisors to monitor performance in real-time, which enables them to monitor the performance in real-time.

Quick installation and customizable

Enriched Experience Through an Intelligent Solution

The agents can access real-time data to respond to customers’ queries and assist in resolving issues faster on the back of a solution that pulls data from integrated applications and systems. It becomes easy to analyze and suggest actions after analyzing past customer interactions from such resources.

Key solution features:

NovelVox’s solution for Amazon Connect contact centers helps deliver an enriched customer experience through strong integration and automation

The solution is scalable as per business needs, thus saving costs

The AI-powered solution is simple and fast to deploy

Being cloud-based, it does not require significant coding for deployment and minor customization

Integrated and Industry-Specific Solutions

Smooth and Seamless integration with
Third-party

Amazon Connect’s cloud-based contact centers help meet customer demands with its
automated workflows and features. The agents and supervisors leveraging the solution
can uncover business opportunities to drive their operations towards success. NovelVox is
a pioneer in creating contact center solutions that complement various Contact Center
applications, including Cisco, Avaya, and Genesys. NovelVox solutions for Amazon
Connect contact center can be customized to suit industries of all types and sizes

Ready for happier customers?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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