NovelVox

Accelerate Amazon Contact Center Performance

Deliver unique, personalized experiences your customers will love with unified CX for Amazon Connect Contact Centers

Integrate, Unify & Monitor to Optimize CX

Built-in Intelligent Tools for Personalized Experience

Automated workflows for faster issue resolution

A single intuitive user interface (UI)

Efficient tools in one UI to deliver productive customer conversations

Quality Customer Service across Digital Channels

Omnichannel interactive experience

Scalability to support millions of customers

Cloud-based and scalable solution that seamlessly integrates with third-party applications

Unify Agent & Customer experience
for personalized customer service experiences

Integration & Unification

Simplify and optimize agent experiences. Empower them to do more by unifying multiple disparate systems, apps, and more into one single screen. Save time on unnecessary screen toggling and reduce operational costs.

Agent Productivity Tools

Give your agents easy access to powerful productivity tools that elevate efficiency and improve performance. Take agent productivity to the next-level by providing quick access to performance dashboard, case management, knowledge base, and more right inside agent workspace.

Digital Customer Engagement

Give customers a connected, consistent experience they expect – across digital touchpoints. Empower your agents with unified digital capabilities and enable easy, frictionless communications with customers.

Superpower Agents and Personalize CX with Next-gen Amazon Connect Contact Center Integrations

Unify disparate applications, databases, backend systems, and more to simplify agent tasks. Enable them to handle interactions without switching screens and improve efficiency. Win customer delight by offering a unique, personalized experience every time they connect.


Go beyond standard contact center integrations with:

Delivering Excellence at Scale
with Industry-optimized Digital Engagement Solutions

Move from a standard, disconnected customer service experience to consistent and connected engagements over digital channels. Handle higher call volumes with AI-powered chatbots and conversational AI capabilities and drive better business outcomes.

Improve Brand Loyalty with More Meaningful Conversations Powered by Productivity Tools

Delivering superior experiences doesn’t stop with the customer — your agents need them, too. Empower your agents with the powerful productivity tools right inside their workspace and create delightful agent-customer experiences.

 

Productivity tools that elevate agent experience

Optimize Agent Performance and Improve Productivity with Advanced Reporting & Monitoring

Engage and motivate teams to do better with intuitive performance monitoring tools and relevant data. Offer quick assistance, in real-time to ensure optimum service quality and higher customer satisfaction.


Agent monitoring & reporting tools for supervisors:

Achieve More with Smooth and Seamless
Third-party Integrations

Connect your Amazon Connect contact center with over 75+ third-party applications including leading CRMs, backend systems, core-industry apps, databases, and more. Unify information to create a unique view of information for agents and boost efficiency with faster response times and improved first call resolutions.

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Ready for happier customers?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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