Accelerate Amazon Contact Center Performance
Deliver unique, personalized experiences your customers will love with unified CX for Amazon Connect Contact Centers
Integrate, Unify & Monitor to Optimize CX
Built-in Intelligent Tools for Personalized Experience
Automated workflows for faster issue resolution
A single intuitive user interface (UI)
Quality Customer Service across Digital Channels
Scalability to support millions of customers
Cloud-based and scalable solution that seamlessly integrates with third-party applications
Unify Agent & Customer experience
for personalized customer service experiences
Integration & Unification
Simplify and optimize agent experiences. Empower them to do more by unifying multiple disparate systems, apps, and more into one single screen. Save time on unnecessary screen toggling and reduce operational costs.
Agent Productivity Tools
Give your agents easy access to powerful productivity tools that elevate efficiency and improve performance. Take agent productivity to the next-level by providing quick access to performance dashboard, case management, knowledge base, and more right inside agent workspace.
Digital Customer Engagement
Give customers a connected, consistent experience they expect – across digital touchpoints. Empower your agents with unified digital capabilities and enable easy, frictionless communications with customers.
Superpower Agents and Personalize CX with Next-gen Amazon Connect Contact Center Integrations
Unify disparate applications, databases, backend systems, and more to simplify agent tasks. Enable them to handle interactions without switching screens and improve efficiency. Win customer delight by offering a unique, personalized experience every time they connect.
Go beyond standard contact center integrations with:
- Agent Accelerator offering unique agent desktop integrations with over 75+ third-party applications
- Smart CTI Connector offering seamless connectivity with Amazon Connect phone systems and leading CRM/ITSM applications.
Delivering Excellence at Scale
with Industry-optimized Digital Engagement Solutions
- Unify Digital Channels to empower agents with one-screen view
- Integrate & advance Amazon Connect email capabilities with industry-optimized integrations
- Automate conversations with AI-powered chatbots
Improve Brand Loyalty with More Meaningful Conversations Powered by Productivity Tools
Delivering superior experiences doesn’t stop with the customer — your agents need them, too. Empower your agents with the powerful productivity tools right inside their workspace and create delightful agent-customer experiences.
Productivity tools that elevate agent experience
- Case Management
- Knowledge Base
- Agent Performance Dashboard
Optimize Agent Performance and Improve Productivity with Advanced Reporting & Monitoring
Engage and motivate teams to do better with intuitive performance monitoring tools and relevant data. Offer quick assistance, in real-time to ensure optimum service quality and higher customer satisfaction.
Agent monitoring & reporting tools for supervisors:
- Intuitive Wallboards and Agent Dashboards to keep agents informed and motivated all the time
- Integrated reporting tool to create custom contact center reports from multiple data sources
Achieve More with Smooth and Seamless
Third-party Integrations
Connect your Amazon Connect contact center with over 75+ third-party applications including leading CRMs, backend systems, core-industry apps, databases, and more. Unify information to create a unique view of information for agents and boost efficiency with faster response times and improved first call resolutions.
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
