Webinar: Agentic AI for Resolution-First Banking & Credit Union Contact Centers
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EXECUTION LAYER FOR Amazon Connect CONTACT CENTER

Scale Amazon Connect Faster—Without the Operational Overhead

Amazon Connect gives you scalability—but turning it into a fully functional contact center requires time, engineering effort, and ongoing maintenance.
NovelVox removes that friction—delivering prebuilt integrations, a unified agent desktop, and real-time system connectivity so you can scale faster, operate efficiently, and reduce dependency on custom builds.
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Amazon Connect Scales the Platform.
NovelVox Makes It Operationally Efficient.

Amazon Connect handles routing and infrastructure at scale—but connecting it to core systems often means building and maintaining custom integrations.
That’s where cost and complexity grow.
NovelVox eliminates that overhead—enabling efficient execution across 100+ prebuilt integrations, so interactions move seamlessly across systems without custom development, delays, or operational friction.

Agent Accelerator — Faster Handling, Less Effort

Every inbound interaction triggers real-time data retrieval from core systems—so agents don’t search, switch screens, or depend on multiple tools.
Agents work from a single, unified interface—reducing handling time and improving throughput at scale.
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Smart CTI Connector — No Extra Layers, No Extra Work

Bring Amazon Connect controls directly into core systems.
Agents handle calls, update records, and complete actions within the same environment—reducing friction and eliminating duplicate work.
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CCIP — Efficient Execution Across Systems

Connect Amazon Connect flows, IVR, and AI to live backend systems—without custom Lambda builds or complex APIs.
Enable authentication, data retrieval, and workflow execution in real time—keeping interactions fast, efficient, and scalable.
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iVision — Real-Time Visibility Without Complexity

Amazon Connect reporting often requires custom setup.
iVision delivers real-time operational visibility out of the box—helping teams monitor performance, optimize workflows, and maintain efficiency as they scale.
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Healthcare Experience Accelerator

Scale patient interactions efficiently—without adding operational overhead or manual effort.

Use Case Flow: Patient calls. Data is retrieved instantly from EHR systems. Agents access full context and complete scheduling in one flow—without switching systems.

Benefits: Faster handling, reduced effort, scalable operations.

Use Case Flow: Routine requests are handled through connected workflows, while complex cases are escalated with full context—reducing unnecessary agent involvement.

Benefits: Lower call volume, efficient resource utilization.

Use Case Flow: Outbound calls are triggered and executed with full patient context—without manual coordination or additional tools.

Benefits: Streamlined workflows, reduced operational load.

Banking & Credit Union Experience Accelerator

Enable high-volume, efficient financial interactions—without increasing operational complexity.

Use Case Flow: Customer calls. Data is retrieved in real time. Agents resolve within a single interface.

Benefits: Faster resolution, reduced handling time.

Use Case Flow: Application data is surfaced instantly. Agents guide and update records in real time.

Benefits: Efficient handling, scalable operations.

Use Case Flow: Fraud workflows execute with real-time data and action capability—without system switching or delays.

Benefits: Faster response, reduced operational friction.

Automotive Experience Accelerator

Handle high-volume service and sales interactions efficiently—without adding operational complexity.

Use Case Flow: Vehicle data is retrieved instantly. Agents complete booking within one workflow.

Benefits: Faster service, fewer errors.

Use Case Flow: Context is surfaced automatically. Agents act and log outcomes during the interaction.

Benefits: Efficient follow-ups, no manual work.

Use Case Flow: Campaigns are triggered and executed at scale with full tracking and minimal manual effort.

Benefits: Scalable outreach, reduced operational burden.

Built for Scalable, Cloud-
Native Amazon Connect Operations

No custom development required

Eliminate Lambda builds and complex integration work.

Efficient execution at scale

Handle more interactions without increasing operational load.

Reduced operational friction

Streamline workflows across systems with minimal effort.

Fast
deployment

Go live quickly with prebuilt integrations and templates.

Flexible architecture

Support cloud, hybrid, and compliance-driven environments.

Connect Systems—
Without the Build Overhead

Prebuilt integrations across 100+ systems—designed for scalable, efficient Amazon Connect environments.
Unlock Secure, High-Performance Automotive Customer Engagement
Schedule a demo to discover how NovelVox enables OEMs and dealership networks to modernize contact center operations while maintaining regulatory confidence and operational control.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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  • 350+ Deployments in 20+ Countries

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