Optimize your Genesys
Contact Center Performance
Deliver Personalized Customer Engagement and Achieve Operational Efficiency with Genesys Cloud, Engage & Pure Connect
Unified Customer Experience
CX Strategy To Optimize Engagement
Digital Touchpoints
Operational Excellence
Unified Customer View
Rich Suite of Productivity Tools
Empower Agents to Create Meaningful
Customer Experiences
With the productivity tools, the combined solutions help create a hyper-personalized customer experience that increases engagement, improves service, and ultimately leads to customer retention.
Agent Productivity Tools
Agent Accelerators
A single integrated view on your Genesys Agent Accelerator seamlessly integrates with your existing third-party applications, giving agents all the relevant information
Smart CTI Connectors
All your customer information can be accessed from one platform, resulting in more effective sales and customer care operations and faster service delivery
Wallboards
iVision Plus Wallboard is an intuitive wallboard for Genesys Contact Centers that help agents optimize their performance and stay motivated. It also provides supervisors a unified view of the contact center KPIs and tools to monitor agent’s performance
Advance NextGen Reporting Tools
Reporting and Monitoring Tools
Agent Dashboard
With real-time data on their customizable dashboard, agents can make data-driven decisions, enhancing productivity and performance
Solution Capabilities
Enhance Agent Performance and
Achieve Operational Efficiency
innovative digital systems and solutions. For creating a highly engaging customer
experience, capturing omnichannel customer journeys with easy access to real-time and
historical customer information is possible when a unified view is available for agents
Easy installation and customizable
Innovative Solutions to Compliment Genesys Contact Centers
Increase first contact resolution, maintain high uptime, and enhance customer satisfaction to ensure your contact center’s success. An intuitive and scalable solution that is the right fit for your unique business needs can help you achieve those parameters of success.
Here are some key solution features:
- Easy and seamless integration
NovelVox tools seamlessly integrate with your Genesys solutions, taking your contact center's performance up a notch
- On cloud or on-premise deployment
Choose your deployment option based on business and customer needs, with the cloud enabling your operations to scale faster
- Quick and easy installation
A faster and efficient go-live will get the contact center operations up and running
- Customizable to suit your needs
Define your unique use case(s) and get started without complex coding or technical sleight-of-hand
Integration-ready
Smooth and Seamless Integration with
Third-party Applications
The solution allows merging of data from all the applications and core systems and displays it on a single
screen, providing agents complete access to the customer and product information
An integrated agent desktop provides a unified view of customer information, which improves the
customer experience and the agent experience. The solution is compatible with all versions of Genesys —
Genesys Cloud, Genesys Engage, and Genesys PureConnect, thus enhancing customer experience
Industry-ready Solutions
Customizable Offerings Tailored to Meet
the Needs of Multiple Industries
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
