Optimize Your Genesys Contact Center Performance
Deliver Personalized Customer Engagement and Achieve Operational Efficiency with Genesys Cloud, Engage & Pure Connect
Unified Customer Experience
CX Strategy To Optimize Engagement
Digital Touchpoints
Operational Excellence
Unified Customer View
Empower Agents to Create Meaningful
Customer Experiences
With the productivity tools, the combined solutions help create a hyper-personalized customer experience that increases engagement, improves service, and ultimately leads to customer retention.
Agent Productivity Tools
Agent Accelerators
A single integrated view on your Genesys Agent Accelerator seamlessly integrates with your existing third-party applications, giving agents all the relevant information
Smart CTI Connectors
All your customer information can be accessed from one platform, resulting in more effective sales and customer care operations and faster service delivery
Wallboards
iVision Plus Wallboard is an intuitive wallboard for Genesys Contact Centers that help agents optimize their performance and stay motivated. It also provides supervisors a unified view of the contact center KPIs and tools to monitor agentโs performance
Advance NextGen Reporting Tools
Reporting and Monitoring Tools
Agent Dashboard
With real-time data on their customizable dashboard, agents can make data-driven decisions, enhancing productivity and performance
Enhance Agent Performance and
Achieve Operational Efficiency
innovative digital systems and solutions. For creating a highly engaging customer
experience, capturing omnichannel customer journeys with easy access to real-time and
historical customer information is possible when a unified view is available for agents
Innovative Solutions to Compliment Genesys Contact Centers
Increase first contact resolution, maintain high uptime, and enhance customer satisfaction to ensure your contact centerโs success. An intuitive and scalable solution that is the right fit for your unique business needs can help you achieve those parameters of success.
Here are some key solution features:
- Easy and seamless integration
- On cloud or on-premise deployment
- Quick and easy installation
- Customizable to suit your needs
Integration-ready
Smooth and Seamless Integration with
Third-party Applications
The solution allows merging of data from all the applications and core systems and displays it on a single
screen, providing agents complete access to the customer and product information
An integrated agent desktop provides a unified view of customer information, which improves the
customer experience and the agent experience. The solution is compatible with all versions of Genesys โ
Genesys Cloud, Genesys Engage, and Genesys PureConnect, thus enhancing customer experience
Industry-ready Solutions
Customizable Offerings Tailored to Meet
the Needs of Multiple Industries
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
