NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Webinar: The Modern Way of Efficiently Handling Tickets from your Contact Center
Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Create compelling, consistent patient experiences with Industry’s first NovelVox CTI Connector for Epic which embeds the CTI call control within your EPIC software.
Agents can stay worry-free from swapping between applications and start the call by addressing caller by the first name. Agents can start helping caller right from the patient details in Epic as soon as call lands to an agent, without the effort of bringing the customer’s information, flicking through screens and post-call wrap-up, resulting in savings in call average handle time (AHT) and overall boost to productivity.
First-ever CTI connector for Epic
NovelVox embedded CTI connector compatible with Cisco, Avaya & Genesys automatically displays the relevant patient information within Hyperspace, enabling agents to handle calls more effectively. The call controls are embedded inside the user toolbar within Epic.
NovelVox Agent Desktop for Healthcare
Get a 360-degree view of patient information and other performance improving gadgets all on a single unified agent desktop.