Create compelling, consistent patient experiences with Industry’s first NovelVox CTI Connector for Epic which embeds the CTI call control within your EPIC software.
Agents can stay worry-free from swapping between applications and start the call by addressing caller by the first name. Agents can start helping caller right from the patient details in Epic as soon as call lands to an agent, without the effort of bringing the customer’s information, flicking through screens and post-call wrap-up, resulting in savings in call average handle time (AHT) and overall boost to productivity.
NovelVox embedded CTI connector compatible with Cisco, Avaya & Genesys automatically displays the relevant patient information within Hyperspace, enabling agents to handle calls more effectively. The call controls are embedded inside the user toolbar within Epic.
Get a 360-degree view of patient information and other performance improving gadgets all on a single unified agent desktop.