Create compelling, consistent patient experiences with Industry’s first NovelVox CTI Connector for Epic which embeds the CTI call control within your EPIC software.
Webinar
Epic CTI Connector and Unified Agent Desktop for Healthcare
Create compelling, consistent patient experiences with Industry’s first NovelVox CTI Connector for Epic which embeds the CTI call control within your EPIC software.
Agents can stay worry-free from swapping between applications and start the call by addressing caller by the first name. Agents can start helping caller right from the patient details in Epic as soon as call lands to an agent, without the effort of bringing the customer’s information, flicking through screens and post-call wrap-up, resulting in savings in call average handle time (AHT) and overall boost to productivity.
First-ever CTI connector for Epic
NovelVox embedded CTI connector compatible with Cisco, Avaya & Genesys automatically displays the relevant patient information within Hyperspace, enabling agents to handle calls more effectively. The call controls are embedded inside the user toolbar within Epic.
- Screen Pop Patient Profile in Epic: Immediately recognize patient with detailed profile view within Epic Hyperspace.
- Manage Call Controls from Epic: Manage agent availability, view agent stats, call wrap up all from intuitive NovelVox CTI toolbar embedded within Epic software.
- Boost Productivity and Save time: Boost productivity with Click to dial, automatic dialling, configurable prefix, suffix and more.
- Minimum onboarding and training time: With CTI connector within Epic, your agents are productive from first hour with minimum training time since there is no change in the core interface of Epic software.
- Integrate and Optimize CTI Connector: Make most of NovelVox CTI connector in Epic with further 3rd party integration and interface optimization within Connector tool bar. That means you can easily integrate a 3rd party ticketing software within Connector tool within Epic for a 360 view.
NovelVox Agent Desktop for Healthcare
Get a 360-degree view of patient information and other performance improving gadgets all on a single unified agent desktop.
- Unified Patient View: Get complete patient information in a single screen with NovelVox Agent Desktop designed exclusively for Healthcare.
- Integrated Agent Desktop: Integrate desktop with EMR/EHR such as Epic, Cerner, Aetna, etc. 3rd party applications and with any bespoke application or database for one unified view.
- Manage EMR/EHR Services from Agent Desktop: Manage appointments, view Doctor’s schedule, appointment history, etc. right from one agent desktop.
- Powerful Gadgets to optimized performance: Configure ticketing, knowledge base, agent scripting, agent personal phone book, agent stats gadget within agent desktop to optimize agent’s performance.
Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share
Add Your Heading Text Here
Epic CTI Connector and Unified Agent Desktop for Healthcare
Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share
Resources
Sorry, no posts matched your criteria.
Overcome the Top 5 Barriers to Customer-Centricity
Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service
23.01.2023
10:36 am
The Economics of CX Journey: Why CX can be Worth
One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and
19.01.2023
11:22 am
Patient and Member Experience in Healthcare – Trends in 2023
The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing
09.12.2022
12:14 pm
5 Ways in which Agents can Work Smarter with Salesforce
With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%
28.11.2022
08:52 am
9 Contact Center Predictions for 2023 and Beyond
The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of
25.11.2022
12:00 am
6 Proven Techniques To Fast-Track Your CX Success
According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for
22.11.2022
09:02 am
How to Streamline Contact Center Operations Amid Query Deluge this
The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle
18.11.2022
01:25 pm
31 Key Call Center Metrics for Improved Contact Center Productivity
Contact center productivity is a process that can’t be centered around sub-optimal guesswork. What it requires is clarity into performance and enhanced agent accountability. Metrics are a powerful way to
14.11.2022
01:22 pm
Taking a Leap Beyond the Traditional CTI with an Omnichannel
Exceptional customer service is the backbone of any company yearning for revenue growth. A significant part of this good service stems from having seamless access to customer data, however, the
10.11.2022
12:46 pm
How Can Case Management Systems Help Your Business?
The way you respond to customer service requests has a big impact on how loyal your customers are. When clients contact us with questions or issues, they want a response
28.10.2022
03:24 pm
Transforming Credit Union Contact Center into a Member Experience Center
12.11.2021
01:31 pm
