Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Create compelling, consistent patient experiences with Industry’s first NovelVox CTI Connector for Epic which embeds the CTI call control within your EPIC software.
Agents can stay worry-free from swapping between applications and start the call by addressing caller by the first name. Agents can start helping caller right from the patient details in Epic as soon as call lands to an agent, without the effort of bringing the customer’s information, flicking through screens and post-call wrap-up, resulting in savings in call average handle time (AHT) and overall boost to productivity.
First-ever CTI connector for Epic
NovelVox embedded CTI connector compatible with Cisco, Avaya & Genesys automatically displays the relevant patient information within Hyperspace, enabling agents to handle calls more effectively. The call controls are embedded inside the user toolbar within Epic.
NovelVox Agent Desktop for Healthcare
Get a 360-degree view of patient information and other performance improving gadgets all on a single unified agent desktop.
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