Unleash the power of your contact center data and convert it into actionable intelligence to inspire smarter business decisions. Monitor real-time performance and motivate agents to provide an enhanced customer experience with NovelVox’s iVision Agent Dashboards and Wallboards. This power-pack integrated solution optimizes agent performance with the following feature and benefits
Intuitive design for dashboard and wallboards – interactive interface and that displays individual and team performance
Monitor & manage KPIs – Set thresholds and alerts on any data point and receive SMS, Email or notifications.
Easy drag & drop – The Design Studio lets you edit your wallboard design – NO CODING REQUIRED.
Visually stunning designs – Over 50 wallboard designs available.
Gamification – Strong motivation and healthy competition among teams for better performance
Seat Plan – Overall view of the contact center to spot errors, agent status and more.
Ready integration – Seamless integration with Cisco, Avaya, Genesys (PureCloud, PureConnect, PureEngage) and all major CRMs, ticketing software, or home-grown applications.