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Demo Video for Convert Contact Center's Real-time & Historical Data to Actionable Intelligence - Novelvox

Unleash the power of your contact center data and convert it into actionable intelligence to inspire smarter business decisions. Monitor real-time performance and motivate agents to provide an enhanced customer experience with NovelVox’s iVision Agent Dashboards and Wallboards. This power-pack integrated solution optimizes agent performance with the following feature and benefits

  • Intuitive design for dashboard and wallboards – interactive interface and that displays individual and team performance
  • Monitor & manage KPIs – Set thresholds and alerts on any data point and receive SMS, Email or notifications.
  • Easy drag & drop – The Design Studio lets you edit your wallboard design – NO CODING REQUIRED.
  • Visually stunning designs – Over 50 wallboard designs available.
  • Gamification – Strong motivation and healthy competition among teams for better performance
  • Seat Plan – Overall view of the contact center to spot errors, agent status and more.
  • Ready integration – Seamless integration with Cisco, Avaya, Genesys (PureCloud, PureConnect, PureEngage) and all major CRMs, ticketing software, or home-grown applications.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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iVision Plus Wallboards
Agent Dashboard

Resources

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations
Contact Center Wallboards: Keeping Agents Engaged and Motivated with a Touch of Interactive Visuals
Top Trends of Contact Center Wallboards
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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