Unleash the power of your contact center data and convert it into actionable intelligence to inspire smarter business decisions. Monitor performance to provide an enhanced customer experience by using NovelVox’s centralized platform for Contact Center Reporting and monitoring – Reporting plus and iVision Wallboards. Create, visualize and share customized reports to improve agent efficiency and create higher customer satisfaction.
Monitor & manage KPIs – Set thresholds and alerts on any data point.
Easy drag & drop – The Design Studio lets you edit your wallboard design – NO CODING REQUIRED.
Visually stunning designs – Over 50 wallboard designs available.
Ready integration – Seamless integration with Cisco, Avaya, Genesys (PureCloud, PureConnect, PureEngage) and all major CRMs, ticketing software, or home-grown applications.
Customized Reports – Let supervisors create Ad-hoc reports with simple clicks to filter data for insightful actions.
Dashboards – Display comprehensive historical reports from the contact center database, and even other 3rd party databases.
Schedule reports – Easily schedule reports with our one-click process to receive reports on a schedule.
Publish and export reports – Instantly publish and export data as PDF, Excel, or CSV to easily share to stakeholders.