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Integrated Agent Experience for Credit Union Contact Centers

NovelVox introduces an integrated agent experience for Credit Union contact centers with its new product —Credit Union Unity. Enhance member experience and improve contact center efficiency all with saving over 30% of overall contact center operational cost. 

 

  • Enhance member experience with integrated contact center
  • Know who is calling with instant screen pop on Symitar Episys Quest or Fiserv DNA Core
  • Supervisor desktop with real-time stats & 360 contact center monitoring
  • Motivate agents with performance wallboards and dashboards
  • Anytime access to reports with mobile/ tablet dashboards
  • Over 30% saving in contact center operational cost with reduces AHT and improved FCR
  • Low-cost implementation with three plans suiting best to credit unions with 5-10000 agents 
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Solutions for Credit Unions Industry
Fiserv Integration
CXInfinity

Resources

Checklist to build a Modern Digital Credit Union
How To Digitally Transform Credit Union Member Service in 2023
Technology Working as a Crusader for Quality Credit Unions Member Experience
3 Ways to Boost FCR and Reduce Customer Churn
What’s the Power of Powerful Integration?
Implementing AI in Modern Contact Center
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