EPIC CTI Connector
NovelVox offers an embedded CTI connector for EPIC empowering agents to improve communication with patients regarding follow up, appointment scheduling, etc.
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Optimized CTI connector for Epic
Epic integration services enable agents to proactively assist patients by accessing their details and prior interaction history. Further, it reduces Average Call Handle Time as there is no need for switching the screen to fetch relevant information.
- Screen pop customer information within Hyperspace
- Screen transfer with calls
- Relevant fields within connector for personalized experience
Advanced Features with Seamless 3rd party integrations
Streamline your Cisco healthcare contact center operations with Cisco Epic Integration and other third-party/homegrown applications’ integration. It equips agents with telephony controls (CTI) within the EPIC Hyperspace.
- Click to dial for rapid and automatic dialing
- Real-time data of agent queues/skill group is available to agent
- Call controls embedded in the Hyperspace
CTI Connector to Enhance Agent Experience
Optimize and monitor agent performance with embedded CTI connector to create memorable caller experience. Mitel Epic integration service offers call controls and configurable speed dials are accessible within Hyperspace.
- Add call notes with configurable log templates and wrap-up codes
- Improve agent productivity with performance reports on call offered, handled, etc.
- Configure prefix and suffix required to dial out
Epic connector accelerates patient experience and grows your virtual healthcare. Mitel and Cisco Epic integration enable agents/healthcare staff to connect with patients, schedule their appointment, share reports and more. Where 70% of patients consider scheduling an important factor for care experience, EPIC integration services are imperative.
Drive patient engagement for your Mitel or Cisco contact center with EPIC connector integration. Allow agents to access quick information, handle the critical process and reduce cost easily. Personalize healthcare with a value-based care system with EPIC services.
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