EPIC CTI Connector
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Assist patients proactively by equipping agents with
advanced telephony controls within EPIC.
Transform Patient Experience
- Accelerate healthcare assistance by eliminating screen switching
- Equip agents with quick call controls, including answer, hold, transfer, retrieve, consult, conference, etc., for seamless call handling
- Sustain call intent with contextual screen pop for agents
Optimize Customer Support Operations
Enhance agents’ ability to deliver exceptional customer experiences with an embedded CTI interface within the EPIC. Facilitate them with team collaboration and interaction handling controls to improve performance and productivity.
- One-click controls to monitor and assist agents in real-time
- Team statistics and queue statistics to ensure effective team and interaction handling
- Quick stats to showcase current states of agents for seamless call transfers
Drive Personalization with Additional Features
- Compatible with Epic Hyperspace, Hyperdrive, and Cheers.
- Additional 75+ third-party app integrations to amplify agent productivity
- Supports all types of integration methodologies like FHIR, HL7, and EDT feed, ensuring seamless Epic CTI Integration.
- Built-in productivity gadgets from NovelVox including Knowledge Base, Case Management, and Agent Dashboard.
FAQ
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
