EPIC CTI Connector

Redefine patient and member experience with Smart CTI Connectors for EPIC.
Epic CTI Connector
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Assist patients proactively by equipping agents with
advanced telephony controls within EPIC.

Simplify workflows and extend agent support in Cisco, Avaya, and Genesys Contact Centers with CTI connectors embedded within EPIC. Improve agent workflows, deliver quick support, and ensure effortless call handling by integrating your telephony system and the CTI interface.

Transform Patient Experience

Actively involve patients in their healthcare journeys by plugging your phone systems into EPIC Streamline administrative tasks to reduce patient wait times by allowing agents to access their details and prior interaction history. Proactively assist patients in scheduling appointments, authorizing a prescription, insurance, sharing reports, and more with EPIC EMR/EHR integration
cisco epic integration
EPIC integration services

Optimize Customer Support Operations

Enhance agents’ ability to deliver exceptional customer experiences with an embedded CTI interface within the EPIC. Facilitate them with team collaboration and interaction handling controls to improve performance and productivity.

Drive Personalization with Additional Features

Streamline your healthcare contact center operations with EPIC CTI integration. Equip agents with additional call controls by embedding your telephony system within the EPIC environment .
EPIC Hyperdrive connector

FAQ

A technology that connects the Epic Hyperspace environment with your telephony systems. The integration allows agents to handle voice interactions from within the Epic Hyperspace screen, hence enabling a seamless experience for both agents and customers.
Smart CTI Connector from NovelVox offers ready integration of Epic Systems with Cisco, Avaya, and Genesys phone systems.
The call routing part is handled by the integrated telephony system. The connector interface only allows you to showcase the routed interaction inside Epic for seamless call handling.
NovelVox’s unified CX solutions including Epic CTI Connector are HIPAA compliant, which means the organization follows all required physical, network, and process security measures while dealing with protected health information (PHI).
CTI Connectors are available for Epic Hyperspace, Hyperdrive, and Cheers versions.
The connector supports both On-Prem and Serverless deployments. Get in touch with our solution experts to discuss in detail.
What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

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