Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Epic integration services enable agents to proactively assist patients by accessing their details and prior interaction history. Further, it reduces Average Call Handle Time as there is no need for switching the screen to fetch relevant information.
Streamline your Cisco healthcare contact center operations with Cisco Epic Integration and other third-party/homegrown applications’ integration. It equips agents with telephony controls (CTI) within the EPIC Hyperspace.
Optimize and monitor agent performance with embedded CTI connector to create memorable caller experience. Epic integration service offers call controls and configurable speed dials are accessible within Hyperspace.
Epic connector accelerates patient experience and grows your virtual healthcare. Cisco Epic integration enable agents/healthcare staff to connect with patients, schedule their appointment, share reports and more. Where 70% of patients consider scheduling an important factor for care experience, EPIC integration services are imperative.
Drive patient engagement for your Cisco contact center with EPIC connector integration. Allow agents to access quick information, handle the critical process and reduce cost easily. Personalize healthcare with a value-based care system with EPIC services.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals