Optimized CTI connector for Epic

Epic integration services enable agents to proactively assist patients by accessing their details and prior interaction history. Further, it reduces Average Call Handle Time as there is no need for switching the screen to fetch relevant information.

  • Screen pop customer information within Hyperspace
  • Screen transfer with calls
  • Relevant fields within connector for personalized experience
EPIC CTI Connector

Powerful CTI connector for EPIC with Advanced Features

Streamline your healthcare contact center operations by smoothly integrating EPIC and other third-party/homegrown applications with Cisco Epic Integration. It equips agents with telephony controls (CTI) within the EPIC Hyperspace.

  • Click to dial for rapid and automatic dialing
  • Real-time data of agent queues/skill group is available to agent
  • Call controls embedded in Hyperspace
EPIC CTI Connector

CTI Connector to Enhance Agent Experience

Optimize and monitor agent performance with embedded CTI connector to create memorable caller experience. Here, call controls and configurable speed dials are accessible within Hyperspace

  • Add call notes with configurable log templates and wrap-up codes
  • Improve agent productivity with performance reports on call offered, handled, etc.
  • Configure prefix and suffix required to dial out
EPIC CTI Connector

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