EPIC CTI Connector
NovelVox offers an embedded CTI connector for EPIC empowering agents to improve communication with patients regarding follow up, appointment scheduling, etc.
It enables agents to proactively assist patients by accessing their details and prior interaction history. Further, it reduces Average Call Handle Time as there is no need for switching the screen to fetch relevant information.
Streamline your healthcare contact center operations by smoothly integrating EPIC and other third-party/homegrown applications with NovelVox CTI connector. It equips agents with telephony controls (CTI) within the EPIC Hyperspace.
Optimize and monitor agent performance with embedded CTI connector to create memorable caller experience. Here, call controls and configurable speed dials are accessible within Hyperspace