Reporting Plus
Maximize the value of your contact center metrics with NovelVox Contact Center Reporting Solution
Historical reporting solution for Cisco, Avaya, and Genesys Contact Centers
Reduce Costs
Maximize the value of your data by keeping it at one centralized platform from where it can easily be accessed and worked upon. Manage your data smartly and save costs.
- Centralized platform for real-time and historical reporting
- Configurable datasources and queries
- Easy to install and deploy
Enhance Efficiency
Create reports faster and more efficiently using smart reporting actions such as Schedule Reports, Create Groups, and more. Shift the focus from data wrangling to delivering excellence.
- Quick Actions to edit, enable, disable report elements quickly
- Create groups to categorize databases, Queries, Reports, and Schedules
- Schedule reports Hourly, Daily, Weekly, Monthly, and Yearly
Improve Productivity
Transform data into visual insights, enabling Supervisors to monitor key performance metrics with Reporting Plus. Create reports once and generate copies in multiple formats to save time and improve productivity.
- Generate reports as Tabular Chart, Chart Viewer, Line Chart, and Bar Chart
- Instantly publish and export data as PDF, Excel, or CSV
- Limit access by creating multiple user roles - Superadmin, Admin, and Agent
Book a Personalized Demo
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
