Reporting Plus
Maximize the value of your contact center metrics with NovelVox Contact Center BI & Analytics Tool
Next-gen reporting solution for Cisco, Avaya, and Genesys Contact Centers
Greater Team Collaboration & Information Sharing
Unify reports across all the systems to ensure everyone is on the same page. Create private groups or share reports with users while controlling the access as per the business needs.
- Create private reports to restrict the public access
- Share reports privately with users to enable unified reporting across the systems
- Enhanced group level permissions to control the data access
Improved Data Utilization
Harness the power of BI and advanced analytics to generate custom contact center reports, without spending hours in data fetching and analysis. Enable Supervisors and decision-makers to turn data into more valuable information by applying quick, effortless customization to the raw data.
- Summarize reports to group data and summarize the output
- Custom columns accepting calculation based formulas
- Dynamic date filters to schedule reports without manual intervention
Reduce Costs
Maximize the value of your data by keeping it at one centralized platform from where it can easily be accessed and worked upon. Manage your data smartly and save costs.
- Centralized platform for real-time and historical reporting
- Configurable datasources and queries
- Easy to install and deploy
Enhance Efficiency
Create reports faster and more efficiently using smart reporting actions such as Schedule Reports, Create Groups, and more. Shift the focus from data wrangling to delivering excellence.
- Quick Actions to edit, enable, disable report elements quickly
- Create groups to categorize databases, Queries, Reports, and Schedules
- Schedule reports Hourly, Daily, Weekly, Monthly, and Yearly
Improve Productivity
Transform data into visual insights, enabling Supervisors to monitor key performance metrics with Reporting Plus. Create reports once and generate copies in multiple formats to save time and improve productivity.
- Generate reports as Tabular Chart, Chart Viewer, Line Chart, and Bar Chart
- Instantly publish and export data as PDF, Excel, or CSV
- Limit access by creating multiple user roles - Superadmin, Admin, and Agent
Book a Personalized Demo
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
