Intuitive Visual IVR for Cisco, Avaya, and Genesys Contact Centers
Empower, Engage, and Delight customers with a more interactive, self-serve-driven, and information-rich visual IVR for reduced IVR
opt-outs and agent transfers.
opt-outs and agent transfers.
15+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Interactive Self-serve Experience
It’s hard to remember the complex IVR menus on a voice call, often leading to frustration and miscommunications among customers. Transform this traditional self-service into a visually rich, easy-to-use IVR experience that offers a more efficient way to show service menus and enhances customer experience.
- Interactive visual overlay for a better user experience
- Information-rich input options to accept even alphanumeric keys
- More efficient self-service navigation to eliminate frustrating wait times
Reduced Call Volumes
Let customers share information in more than one way – alphanumeric data, troubleshooting images, weblinks, visual forms, and more to drastically reduce the need for call transfers to a live agent. Less call transfers mean lesser interactions in the call queues and better agent & customer experience.
- Multiple self-serve options to gather info
- Engaging visual navigation; faster than traditional IVR prompts
- Web-based visual IVR application; no download or installation required
Improved First Contact Resolutions
Repeating or common queries do not necessarily require live agents’ assistance. Automate such interactions by offering customers a digital-driven visual IVR service, navigating them to the desired solution through a more engaging, self-serve-driven digital menu.
- Escalate interaction to a live agent anytime during the IVR interaction
- Initiate a voice call, or engage over Video Call/Co-Browse
- Automate IVR resolution leveraging InfiBot virtual assistant
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Trusted By
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