ServiceNow CTI Connector

Empower Agents to do More by Bringing your Telephony System and ServiceNow Together.

ServiceNow CTI Connector

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Seamlessly Deliver Superior
Customer Service within ServiceNow

Embed key caller information and call controls from your telephony system inside ServiceNow to improve experience for agents as well as customers. From creating unique workflows to integrated call dispositions, automated call logging, click-to-dial, and contextual screen transfers – NovelVox CTIConnectors for ServiceNow equip your agents with everything they need to deliver superior customer experience. Readily available for leading contact centers like Cisco, Avaya, Genesys, and Amazon Connect .
Plug & Play

Plug & Play

Embeds within the ServiceNow environment to allow quick access to telephony controls for seamless interaction handling
Personalized Service

Personalized Service

Engage customers in contextual, personalized conversations by equipping agents with key caller information on a unified CTI interface
Optimized Costs

Optimized Costs

Save on operational costs with seamless ServiceNow CTI Integration offering blended omnichannel support within ServiceNow.

Enhance Agent and Customer Experience
with Smart CTI Connector for ServiceNow

Know your callers before answering calls and resolve queries effortlessly and efficiently with out-of-the-box productivity features offered by ServiceNow CTI Connectors. Drive productivity with advanced integrations and process automation capabilities.

Seamless Call Handling and Automation

Handle calls without switching screens. Transform your ServiceNow environment into an interaction handling platform offering necessary call controls and actions on a unified CTI interface.
Seamless Call Handling and Automation
Fuel Omnic-channel SupportCapabilities

Ingest Omnichannel Support

Unify interactions from Email, Chat, and Social channels to deliver consistent and connected omnichannel experiences to agents and customers leveraging NovelVox omnichannel integrations for ServiceNow.

Agent Productivity Tools

Amplify agent productivity with built-in productivity Add-Ons from NovelVox for effective interaction handling. Improve performance and experience by eliminating screen switches and manual efforts required to pull necessary caller information.
Agent Productivity Tools

Real-time Agent Assistance & Coaching

Monitor agent performance and offer quick assistance in real-time with one-click monitoring controls from within the CTI interface using NovelVox Smart CTI Connector for ServiceNow. Analyze key call insights to efficiently handle queues without juggling between the applications.

Out-of-the-box Integrations

Integrate ServiceNow with third-party applications to further reduce call handling times for agents. Unify information from multiple systems and apps to allow agents to resolve queries faster without leaving the ServiceNow screen.
Out-of-the-box Integrations

FAQ

ServiceNow Computer Telephony Integration – A technology that helps connect ServiceNow with a telephony system for enabling key call controls and actions inside the ServiceNow environment. The integration enables agents to place and answer calls from within the ServiceNow screen, reducing call handling time and improving caller experience.
Smart CTI Connectors from NovelVox offer seamless integration with leading contact center systems including Cisco, Avaya, Genesys, and Amazon Connect.
NovelVox offers decent customization of CTI interface for brands, enabling them to optimize the gadget UI per the unique business needs. However, the customization of CTI interface is limited and currently supported only in case of On-Prem/Hybrid deployments. In case of serverless deployments, an additional server would be required to enable gadget customization for Servicenow CTI Connector. For more details, please get in touch with NovelVox Solutions experts.
CTI connectors are available for ServiceNow Quebec, Paris, Orlando, Newyork, and Madrid versions.
Yes, it does. Ready integrations are available for Genesys Cloud embeddable framework and Amazon Connect CCP Panel to enable email and chat capabilities inside ServiceNow.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.