Contact Center Integrations

Personalization Starts with Seamless Integrations

Provide customers with a better experience by bringing systems together and freeing up your agents to focus on conversations for better experience

Boost Agents Productivity

Integrate your go-to apps to increase efficiency, automate repetitive
processes and free up your agents to focus on what’s important –
your customers

Apps Add Functionality

Integrations allow for insights into customers, operations, and business. NovelVox enables your key platforms to communicate with each other and syncs data across your digital space.

Easy Integrations to Consolidate Systems

Applications connect instantly, saving time and money and trigger events automating processes and allowing agents to focus on providing a great experience

Hundreds of integrations

Develop a workspace that fits the needs of your business. NovelVox already integrates with numerous apps and our team will work with you to integrate a custom app as needed.

Flexible Deployment

Integrate & unify the experience of your existing contact center platform 

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Contact Center Integration library

Category


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Salesforce

Overcome the CRM and telephony system gap with NovelVox's seamless Salesforce integrations. Equip agents with faster access to Salesforce data and improve productivity.

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Microsoft Dynamics

Take the next leap of productivity by integrating Microsoft Dynamics 365 with your Cisco, Avaya, Genesys, and Amazon Connect contact centers. Unify information to reduce screen switches and improve performance.

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ServiceNow

Simplify ticket management for your agents with seamless ServiceNow integrations. Connect your telephony system with ServiceNow and let agents manage cases from one single screen.

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Zendesk

Adopt Zendesk CRM integrations to gain greater operational efficiency while creating experiential agent and customer experience.

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Freshdesk

Optimize & unify Freshdesk data to equip agents with faster access to customer information for improved productivity and enhanced CX.

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Hubspot

Uncover the pathway to productivity by simplifying interactions using information stored on the system. Get access to all the prospect information with a single click with NovelVox's Hubspot Smart CRM integrations

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CRM 360

Create superior agent and customer experience with seamless CRM 360 integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers

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Sugar CRM

Amplify agent performance with seamless Sugar CRM integrations. Integrate worklflows to automate agents manual efforts & improve efficiency.

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Zoho

Polish your personalization efforts by giving agents hassle-free access to customer information with NovelVox's seamless Zoho integrations.

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WorkDAY

Seamless Workday integrations to fuel your agents with optimized contact center data in a uniquely-integrated environment. Personalize citizen experience with contextual, integrated conversations.

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Sage CRM

Powerful Sage CRM integrations to empower agents with a unified interface to handle interactions.

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BMC

BMC-ready contact center integrations to deliver a unified and integrated customer experience across all touchpoints.

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SAP

Enhance contact center communication to deliver a personalized, delightful customer experience with NovelVox's SAP-ready contact center integrations.

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Jack Henry & Associates

Step into the world of digital and data-driven banking with open integration between Jack Henry & Associates and NovelVox.

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FIS

Embrace the future of banking with NovelVox and FIS flexible integration. Empower your agents with frictionless insights to deliver delightful banking experiences to customers

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Fiserv

Empower bankers to deliver a delightful customer experience by harnessing the power of NovelVox's Fiserv integrations. Move beyond traditional banking by consolidating customer workflows into a unified platform.

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Infosys Finacle

Craft your winning strategy for the new banking landscape by addressing core banking and digital engagement requirements of financial institutions with intuitive Infosys Finacle integrations.

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Epic

Simplify customer's healthcare journey by orchestrating personalized reminders, remote monitoring, consumer devices, telehealth and much more with EPIC CRM integrations

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Cerner

Bring together Cerner data and telephony system to empower your healthcare staff with a holistic view of patient and member information

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Aetna

Integrate & optimize Aetna data to automate appointments, authenticate patients, and more for improved patient experience.

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Lawson Station

Deliver consistent retail experience to customers with ready Lawson Station integrations. Simplify CX and increase profitability with automated ordering, inventory control, forecasting etc.

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Siebel

Pave the path for a complete CX transformation with NovelVox's Siebel CRM integrations. Deliver real value to customers using unrivalled customization and industry-specific functionalities.

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Telmed IQ

Drive more value for hospitals and IDNs with Telmed IQ integrations. Unify clinical workflows and communication to reduce healthcare staff workload and improve patient care

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Tibco

Tap into the potential of real-time customer data with NovelVox's Tibco integrations. Seamlessly connect with data sources to control and predict outcomes at scale.

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Nice

Build long-lasting customer relationships with NICE-contact center integrations. Empower your agents with all the customer information to deliver a personalized experience and build brand loyalty.

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Calabrio

Bring together Calabrio Workforce management and data analytics to optimize agent performance and meet customer expectations with automated workflows and personalized conversations

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Verint

Employ Verint-ready integrations to improve employee and customer experience. Eliminate data silos and build long-term customer relationships by delivering value to customers.

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Upstream Works

Drive long-term business growth with flexible and strategic Upstream Works integration. Meet the ever-evolving customer needs by providing a holistic view of the customer journey for a personalized and proactive CX

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Oracle

Streamline your banking operations and improve Average Handle Time with powerful Oracle integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers.

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Symitar

Effective Symitar integrations with telephony system to transform member experience and optimize Credit Union performance. Save operational costs and improve agent productivity with seamless data unification.

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Active Directory

Maximize your contact center data usability with seamless Active Directory integration with your telephony system. Save time on manual data fetching and improve agent productivity.

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Excel

One-click integrations with Excel workbooks to fuel agent productivity. Save time on screen switching and access data faster with seamless contact center integration.

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IBM AS/400

Bring your telephony system and IBM AS/400 applications together to create an exceptional agent and citizen experience. Optimize data to equip agents with complete citizen information- all the time!!

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Simcom

Enable your agents to connect their telephony with the simcom system for a unified view of the customer journey to enable faster resolutions

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Aurus

Deliver a friction-less agent and customer experience with out-of-the-box integrations with Aurus. Unify all touchpoints to win customer delight with faster, connected, and personalized service experiences.

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