Contact Center Integrations
Personalization Starts with Seamless Integrations
Provide customers with a better experience by bringing systems together and freeing up your agents to focus on conversations for better experience
Boost Agents Productivity
Integrate your go-to apps to increase efficiency, automate repetitive
processes and free up your agents to focus on what’s important –
your customers
Apps Add Functionality
Easy Integrations to Consolidate Systems
Hundreds of integrations
Flexible Deployment
Integrate & unify the experience of your existing contact center platform
Contact Center Integration library
Salesforce
Overcome the CRM and telephony system gap with NovelVox's seamless Salesforce integrations. Equip agents with faster access to Salesforce data and improve productivity.
Microsoft Dynamics
Take the next leap of productivity by integrating Microsoft Dynamics 365 with your Cisco, Avaya, Genesys, and Amazon Connect contact centers. Unify information to reduce screen switches and improve performance.
ServiceNow
Simplify ticket management for your agents with seamless ServiceNow integrations. Connect your telephony system with ServiceNow and let agents manage cases from one single screen.
Zendesk
Adopt Zendesk CRM integrations to gain greater operational efficiency while creating experiential agent and customer experience.
Freshdesk
Optimize & unify Freshdesk data to equip agents with faster access to customer information for improved productivity and enhanced CX.
Hubspot
Uncover the pathway to productivity by simplifying interactions using information stored on the system. Get access to all the prospect information with a single click with NovelVox's Hubspot Smart CRM integrations
CRM 360
Create superior agent and customer experience with seamless CRM 360 integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers
Sugar CRM
Amplify agent performance with seamless Sugar CRM integrations. Integrate worklflows to automate agents manual efforts & improve efficiency.
Zoho
Polish your personalization efforts by giving agents hassle-free access to customer information with NovelVox's seamless Zoho integrations.
WorkDAY
Seamless Workday integrations to fuel your agents with optimized contact center data in a uniquely-integrated environment. Personalize citizen experience with contextual, integrated conversations.
Sage CRM
Powerful Sage CRM integrations to empower agents with a unified interface to handle interactions.
BMC
BMC-ready contact center integrations to deliver a unified and integrated customer experience across all touchpoints.
SAP
Enhance contact center communication to deliver a personalized, delightful customer experience with NovelVox's SAP-ready contact center integrations.
Jack Henry & Associates
Step into the world of digital and data-driven banking with open integration between Jack Henry & Associates and NovelVox.
FIS
Embrace the future of banking with NovelVox and FIS flexible integration. Empower your agents with frictionless insights to deliver delightful banking experiences to customers
Fiserv
Empower bankers to deliver a delightful customer experience by harnessing the power of NovelVox's Fiserv integrations. Move beyond traditional banking by consolidating customer workflows into a unified platform.
Infosys Finacle
Craft your winning strategy for the new banking landscape by addressing core banking and digital engagement requirements of financial institutions with intuitive Infosys Finacle integrations.
Epic
Simplify customer's healthcare journey by orchestrating personalized reminders, remote monitoring, consumer devices, telehealth and much more with EPIC CRM integrations
Cerner
Bring together Cerner data and telephony system to empower your healthcare staff with a holistic view of patient and member information
Aetna
Integrate & optimize Aetna data to automate appointments, authenticate patients, and more for improved patient experience.
Lawson Station
Deliver consistent retail experience to customers with ready Lawson Station integrations. Simplify CX and increase profitability with automated ordering, inventory control, forecasting etc.
Siebel
Pave the path for a complete CX transformation with NovelVox's Siebel CRM integrations. Deliver real value to customers using unrivalled customization and industry-specific functionalities.
Tibco
Tap into the potential of real-time customer data with NovelVox's Tibco integrations. Seamlessly connect with data sources to control and predict outcomes at scale.
Nice
Build long-lasting customer relationships with NICE-contact center integrations. Empower your agents with all the customer information to deliver a personalized experience and build brand loyalty.
Calabrio
Bring together Calabrio Workforce management and data analytics to optimize agent performance and meet customer expectations with automated workflows and personalized conversations
Verint
Employ Verint-ready integrations to improve employee and customer experience. Eliminate data silos and build long-term customer relationships by delivering value to customers.
Upstream Works
Drive long-term business growth with flexible and strategic Upstream Works integration. Meet the ever-evolving customer needs by providing a holistic view of the customer journey for a personalized and proactive CX
Oracle
Streamline your banking operations and improve Average Handle Time with powerful Oracle integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers.
Symitar
Effective Symitar integrations with telephony system to transform member experience and optimize Credit Union performance. Save operational costs and improve agent productivity with seamless data unification.
Active Directory
Maximize your contact center data usability with seamless Active Directory integration with your telephony system. Save time on manual data fetching and improve agent productivity.
Excel
One-click integrations with Excel workbooks to fuel agent productivity. Save time on screen switching and access data faster with seamless contact center integration.
IBM AS/400
Bring your telephony system and IBM AS/400 applications together to create an exceptional agent and citizen experience. Optimize data to equip agents with complete citizen information- all the time!!
Simcom
Enable your agents to connect their telephony with the simcom system for a unified view of the customer journey to enable faster resolutions
Aurus
Deliver a friction-less agent and customer experience with out-of-the-box integrations with Aurus. Unify all touchpoints to win customer delight with faster, connected, and personalized service experiences.
Guidewire
Enhance insurance experience with faster call resolutions and personalized conversations powered by seamless Guidewire integration.
Zoom VDI client
Streamline business communication with Zoom’s integrated video conferencing for effective client interaction.
Snowflake
Unlock greater data analytics with Snowflake’s powerful integration solutions by NovelVox and experience enhanced productivity for your business’s CRM
CoCC
Enhance your business representative’s capabilities by integrating with CoCC’s secure and flexible financial technology solutions
Athena Health
Modernize the healthcare agent’s workflow with Athena Health’s integration and enhance patient management
eClinicalworks
A powerful integration between eClinical works and NovelVox will create a comprehensive environment for your healthcare business
Meridian Link
Elevate your financial data management capabilities by integrating your digital solutions with our CRM-based product range and see the positive changes
Alkami
Deliver exceptional services to your digital banking solution customers by integrating your services with NovelVox. We ensure success for you
Finestra Fusion
Craft the most secure personalized digital for your banking clients with a powerful integration for your solutions
Omelia
Integrate Omelia’s AI-driven conversational platform with our smart CRM solutions and enhance your customer support
Q2 Central
Strengthen your Q2 central CRM functionality and integrate with NovelVox for more secure banking services
SWBC
Diversify your financial solutions and provide clients with the best possible financial services with our integrable software range
State National
Connect State National’s insurance solutions with NovelVox’s customizable products and elevate the performance of your business agents
Deluxe
Boost the CRM functionality of Deluxe’s integrated payment and business services with us and get the best results in client management
Temenos Akcelerant
Improve your loan dispute and collection management procedures with quick integration with NovelVox and enable your agents to touch all key points
Team Dynamix
Improve interoperability and data access across platforms with Team Dynamix integrations by NovelVox.
Slate
Bring more value to your admission and enrolment management system with quick Slate integrations and see positive results in the least time
Banner Ellucian Colleague
An effective Banner Ellucian Colleague integration with your business can help you deliver the best services during student and institutional management
Recruit
Bring in automation to your workflows and simplify recruiting operations across the board with NovelVox's integration for Recruit CRM.
Eltropy
Integrate Eltropy’s messaging platform with our CRM-based products to drive customer engagement through secure, compliant communication
Everbridge
Enhance your critical event management solutions for improved response and communication by connecting with NovelVox’s Everbridge-related integrations
Correlation Keystone
Leverage Correlation Keystone’s CRM integrations for superior core processing and banking solutions
Visifi
Raise the bar of your business’s decision-making and data visualization processes by seamless integration with Visifi’s powerful CRM solution
Pindrop
Empower your business’s digital security by integrating with Pindrop’s useful voice authentication and fraud prevention features empowered by NovelVox
Journey ID
Ensure a flawless customer identity verification process by integrating Journey ID’s secure authentication into your software
Meditech
Revolutionize healthcare management by incorporating Meditech’s EHR system into your platform, optimizing data handling and enhancing patient care
All Scripts
Enhance healthcare efficiency by integrating with All scripts that ensure better workflows and deliver comprehensive patient management
Visa
Integrate Visa’s global payment solutions into your platform for fast, secure, and transparent transaction processing
Jira
Drive team collaboration and streamline project management by integrating Jira’s powerful tracking and management features with your platform
Genesys Pure Cloud
Facilitate your business agents to help customers more by integrating Genesys’s multichannel contact center capabilities. Deliver unbroken and responsive communication to your callers
Genesys Pure Engage
Facilitate your business agents to help customers more by integrating Genesys’s multichannel contact center capabilities. Deliver unbroken and responsive communication to your callers
Geneysy Pure Connect
Facilitate your business agents to help customers more by integrating Genesys’s multichannel contact center capabilities. Deliver unbroken and responsive communication to your callers
Avaya IPO
Elevate customer engagement by integrating Avaya’s advanced contact center and collaboration tools. Conduct effective communication with your customers
Avaya ACCS
Elevate customer engagement by integrating Avaya’s advanced contact center and collaboration tools. Conduct effective communication with your customers
Dialpad
Supercharge your communications with Dialpad’s cloud-based phone system, providing your agents with efficient interactions across the board
Five9
Leverage NovelVox's library of 100+ third-party integrations including industries core applications for seamless communication between underlying systems, a unified agent experience, and quality customer service for your Five9 contact center
Active Directory
Elevate operational standards, streamline workflows, and surpass data management with NovelVox's Active Directory integratioin for leading contact centers.
TeleMediq IQ
Trnasform your TeleMediq IQ with NovelVox\'s integrations and elevate telemedicine workflows to empower operations.
Cisco UCM
Elevate contact center operations with NovelVox's innovative library of 100+ integrations.
Cisco Webex Contact Center
Transform how Cisco Webex contact center operates by bringing in the power of automation and stramlined workflows, brough to you by NovelVox.
Cisco Webex Calling
Enhance your Webex calling performance with NovelVox integrations and make use of workflow automation and unified view of relevant customer information.
Twilio
Leverage RCS to significantly improve your personalized messsage interactions while streamlining authentication, and voice based messages.
Avaya Aura
Bring your Avaya Aura telephony system to your prefered CRM/ITSM/EHR and enable seamless and contextual communication with your customers.
Cisco UCCE
Take your UCCE performace to the next level by bringing NovelVox's specialized integrations, designed to help streamline customer communication.
Cisco UCCX
Improve Cisco UCCX performance and customer satisfaction with NovelVox integrations, designed to deliver a unified view of customer information to the agents.
Cisco PCCE
Streamline business communications and enhance contact center productivity with NovelVox's integrations for Cisco PCCE
Google Sheet
One-click integrations with Excel workbooks to fuel agent productivity.and transform performance with quick access to data, driving proactive service.
Cisco ECE
Provide multi-channel customer engagement across email, chat, and phone interaction channels by enabling a blended experience for your agents. NovelVox helps enhance the ECE gadget to help you deliver the best and most accurate multi-channel service seamlessly.
Egain
Bring in the telephony system of your Egain contact center to your prefered CRM and deliver a seamless customer experience.
Amazon Connect
Drive a connected customer experience with Amazon Connect contact center integrations by NovelVox.
Mongo DB
Enable quick access to your Mongo DB data base and unified view of relevant information to deliver unparalled customer service.
Redis
Quick access to Redis database to help you improve FCR and AHT and improve the overall contact center performance.
InfoBip
Maximize operational efficiencey across interactions with NovelVox\'s integrations for Infobip
Mailchimp
Elevate your email strategy by integrating cutting-edge technologies from NovelVox.
FreshSales
Simplify customer service and improve retention by offering quick and effective service through a unified and holistic approach, brought to you by NovelVox integrations for FreshSales
Pega
Enhance your Pega CRM performane by integrating with telephony system and delivering a well-rouned customer experience through a unified and intuitive view of customer information.
Instamed
Enable consistency across payment and billing operations with NovelVox's InstaMed integration solutions
Looking to take your customer experience to the next level?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
