NovelVox offers contact center integration with over 70 3rd party applications for both basic and core software. It enables your agents to provide a personalized experience with instant access to the right information with ready-integration for agent desktop with 3rd party application having open API. Further, we offer seamless integration Cisco, Avaya, Mitel, Amazon Connect, Genesys integration for CTI connector with call controls embedded in 3rd party applications with screen pop for higher engagement. Here’s the list of most-used apps for integration from our extensive library of integration. It includes Avaya integrations and Cisco contact center integration with CRM and other 3rd party applications. To find business-specific applications that require integration with your contact center software, search below. NovelVox integration feature empowers agent with
Relevant customer information for personalized experience before answering the call
Screen switch with IVR variables for informed conversations
Pre-built gadgets such as knowledge base, scripting tool, ticketing, etc. for improved call resolution
Callers interaction details for improved call resolution.