NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Contact Center Integrations
Provide customers with a better experience by bringing systems together and freeing up your agents to focus on conversations for better experience
Integrate & unify the experience of your existing contact center platform
Optimize Genesys Cloud, Connect & Engage
Cisco Finesse workflows
Avaya Contact Centers
Enhance Amazon Connect Agent Experience
Transform your Five9 Contact Center
Overcome the CRM and telephony system gap with NovelVox's seamless Salesforce integrations. Equip agents with faster access to Salesforce data and improve productivity.
Take the next leap of productivity by integrating Microsoft Dynamics 365 with your Cisco, Avaya, Genesys, and Amazon Connect contact centers. Unify information to reduce screen switches and improve performance.
Simplify ticket management for your agents with seamless ServiceNow integrations. Connect your telephony system with ServiceNow and let agents manage cases from one single screen.
Adopt Zendesk CRM integrations to gain greater operational efficiency while creating experiential agent and customer experience.
Optimize & unify Freshdesk data to equip agents with faster access to customer information for improved productivity and enhanced CX.
Uncover the pathway to productivity by simplifying interactions using information stored on the system. Get access to all the prospect information with a single click with NovelVox's Hubspot Smart CRM integrations
Create superior agent and customer experience with seamless CRM 360 integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers
Amplify agent performance with seamless Sugar CRM integrations. Integrate worklflows to automate agents manual efforts & improve efficiency.
Polish your personalization efforts by giving agents hassle-free access to customer information with NovelVox\'s seamless Zoho integrations.
Seamless Workday integrations to fuel your agents with optimized contact center data in a uniquely-integrated environment. Personalize citizen experience with contextual, integrated conversations.
Powerful Sage CRM integrations to empower agents with a unified interface to handle interactions.
BMC-ready contact center integrations to deliver a unified and integrated customer experience across all touchpoints.
Enhance contact center communication to deliver a personalized, delightful customer experience with NovelVox's SAP-ready contact center integrations.
Step into the world of digital and data-driven banking with open integration between Jack Henry & Associates and NovelVox.
Embrace the future of banking with NovelVox and FIS flexible integration. Empower your agents with frictionless insights to deliver delightful banking experiences to customers
Empower bankers to deliver a delightful customer experience by harnessing the power of NovelVox's Fiserv integrations. Move beyond traditional banking by consolidating customer workflows into a unified platform.
Craft your winning strategy for the new banking landscape by addressing core banking and digital engagement requirements of financial institutions with intuitive Infosys Finacle integrations.
Simplify customer's healthcare journey by orchestrating personalized reminders, remote monitoring, consumer devices, telehealth and much more with EPIC CRM integrations
Bring together Cerner data and telephony system to empower your healthcare staff with a holistic view of patient and member information
Integrate & optimize Aetna data to automate appointments, authenticate patients, and more for improved patient experience.
Deliver consistent retail experience to customers with ready Lawson Station integrations. Simplify CX and increase profitability with automated ordering, inventory control, forecasting etc.
Pave the path for a complete CX transformation with NovelVox's Siebel CRM integrations. Deliver real value to customers using unrivalled customization and industry-specific functionalities.
Drive more value for hospitals and IDNs with Telmed IQ integrations. Unify clinical workflows and communication to reduce healthcare staff workload and improve patient care
Tap into the potential of real-time customer data with NovelVox's Tibco integrations. Seamlessly connect with data sources to control and predict outcomes at scale.
Build long-lasting customer relationships with NICE-contact center integrations. Empower your agents with all the customer information to deliver a personalized experience and build brand loyalty.
Bring together Calabrio Workforce management and data analytics to optimize agent performance and meet customer expectations with automated workflows and personalized conversations
Employ Verint-ready integrations to improve employee and customer experience. Eliminate data silos and build long-term customer relationships by delivering value to customers.
Drive long-term business growth with flexible and strategic Upstream Works integration. Meet the ever-evolving customer needs by providing a holistic view of the customer journey for a personalized and proactive CX
Streamline your banking operations and improve Average Handle Time with powerful Oracle integrations for your Cisco, Avaya, Genesys, and Amazon Connect contact centers.
Effective Symitar integrations with telephony system to transform member experience and optimize Credit Union performance. Save operational costs and improve agent productivity with seamless data unification.
Maximize your contact center data usability with seamless Active Directory integration with your telephony system. Save time on manual data fetching and improve agent productivity.
One-click integrations with Excel workbooks to fuel agent productivity. Save time on screen switching and access data faster with seamless contact center integration.
Bring your telephony system and IBM AS/400 applications together to create an exceptional agent and citizen experience. Optimize data to equip agents with complete citizen information- all the time!!
Enable your agents to connect their telephony with the simcom system for a unified view of the customer journey to enable faster resolutions
Deliver a friction-less agent and customer experience with out-of-the-box integrations with Aurus. Unify all touchpoints to win customer delight with faster, connected, and personalized service experiences.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals