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  • Arabized Unified Agent Desktop: Industry specific unified agent desktop customized as per your unique business needs.
  • Arabized Supervisor desktop: Empower your supervisor with real-time agent performance monitoring, follow-up tracking & 360 view of contact center and more.
  • Wallboards & Mobile Dashboards: Motivate your agents with animated wallboards, gamification, seat plan, mobile dashboards for real-time contact center monitoring.
  • Knowledgebase: Empower your agents with an intelligent knowledge base which seamlessly integrates with your agent desktop.
  • Ticketing: Smart ticketing engine embedded in agent desktop and works standalone as well for backend team.
  • Agent Scripting: Up-sell & cross-sell, maintain regulatory compliance and ensure call quality consistency with new dynamic agent scripting.
  • Universal Connector: Integrate your Cisco Finesse, Avaya and Genesys with all your major applications. Novelvox offers ready integration with 100 plus applications.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Unified Agent Desktop
iVision Plus Wallboards

Resources

4 Tips to Maximize the Impact of Your Call Center Wallboard
How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations
Contact Center Wallboards: Keeping Agents Engaged and Motivated with a Touch of Interactive Visuals
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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