Switch to smart Arabized solutions for nextgen contact centers.
- Arabized Unified Agent Desktop: Industry specific unified agent desktop customized as per your unique business needs.
- Arabized Supervisor desktop: Empower your supervisor with real-time agent performance monitoring, follow-up tracking & 360 view of contact center and more.
- Wallboards & Mobile Dashboards: Motivate your agents with animated wallboards, gamification, seat plan, mobile dashboards for real-time contact center monitoring.
- Knowledgebase: Empower your agents with an intelligent knowledge base which seamlessly integrates with your agent desktop.
- Ticketing: Smart ticketing engine embedded in agent desktop and works standalone as well for backend team.
- Agent Scripting: Up-sell & cross-sell, maintain regulatory compliance and ensure call quality consistency with new dynamic agent scripting.
- Universal Connector: Integrate your Cisco Finesse, Avaya and Genesys with all your major applications. Novelvox offers ready integration with 40 plus applications.