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Uncovering the Power of Advance Reporting and Analytics for Cisco, Avaya & Genesys Contact Centers

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not stand a chance of extending a customer-first mindset, forcing your agents and supervisors to continue working in a complex reporting environment.

 

Learn how to enable effective monitoring and reporting with BI-enabled tools and gain deep insights into your key call center metrics.

Watch this webinar to learn:

  • The challenges & solutions of working with disparate reporting data sources
  • The role of BI & analytics to gain deeper insights into agent KPIs & compare performances
  • The best practices to enable effective supervisor monitoring for clear & concise data visualization
  • How custom dashboards and wallboards help boost agent engagement and motivation
  • How to ensure your agents are always notified about threshold beaches
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Reporting Plus
Agent Dashboard

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6 Essential Contact Center Reports For Support Team Managers
What to Expect in Reporting Plus 2.3.0?
Boost Your Agent Performance with Intuitive Agent Dashboards
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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