Webinar

Demo Video for Credit Union Unity - NovelVox

Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent can pull their account information?

It’s time to integrate Symitar with your contact center application via Credit Union Unity to improve agent and member experience. Save over 30% of overall contact center operational cost and get profited with following benefits

Enhanced Member Experience : One unified Agent Desktop for all data and telephony actions with no more screen switching.
Single Screen View : Single screen view of member’s personal and account details even before the call is answered.
Screen Pop Symitar : Screen pop the members' information directly from the contact center application, reducing AHT.
Advance Supervisor management : Dedicated supervisor desktop for advanced monitoring, re-skilling and more.
Motivating iVision Wallboard : 50+ ready intuitive wallboard designs for real-time performance monitoring.
Powerful Built-in Tools : Increase agent efficiency within-built agent phonebook, ticketing tool, and knowledge base gadget.

Transform your Contact Center with AI and digital omnichannel engagement
Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
Increase Customer Satisfaction using sentiment analysis
Boost productivity with balanced Human and AI CX Strategy

Leveraging WhatsApp for Customer Service with Conversational AI

Products

Credit Union Unity

Agent Accelerator for Credit Unions

iVision Plus Wallboards

CXInfinity

Resources

Transforming Credit Union Contact Center into a Member Experience Center

Technology Working as a Crusader for Quality Credit Unions Member Experience

3 Ways to Boost FCR and Reduce Customer Churn

What’s the Power of Powerful Integration?

Implementing AI in Modern Contact Center

Related Webinars

Why WhatsApp is now an essential channel in your CX Strategy

Making Transition to Cisco WebexCC with Industry Specific Integrations

Drive Digital First Customer Journey From Your Cisco Finesse Contact Centers

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Demo Video for Credit Union Unity - NovelVox

Products

Resources

Related Webinars

Why WhatsApp is now an essential channel in your CX Strategy

Making Transition to Cisco WebexCC with Industry Specific Integrations

Drive Digital First Customer Journey From Your Cisco Finesse Contact Centers

Fill up the form to watch the video

Request a Demo

Download Brochure

Refer an Opportunity

About Yourself

About the Company You are Referring

Download Guide

Request to Become a Partner

Subscribe to our free newsletter and get blog updates in your inbox

Watch Video

Watch Video

Fill up the form to watch the video

Download Use Case

Request a Demo

Fill up the form to watch the video