Delivering quality member experience is no longer a luxury but a requirement to compete and win in today’s business environment.
If your contact center agents are toggling between multiple screens, web pages, and applications (Symitar/Fiserv, CRM, etc) then you need Credit Union Unity by NovelVox to integrate the data into one simple desktop. The screen is populated before the agent even takes the call.
Top Credit Unions who have adopted NovelVox’s integrated solutions are experiencing an increase in positive call ratings and over 30% cost savings by reduction in Average Call Handle Time resulting in better brand engagement.
Learn how Credit Union Unity by NovelVox integrates your Cisco (UCCX/E & CUCM), Avaya & Genesys contact centers and with Symitar/FISERV and other applications to make your contact center a winner.