Webinar

Demo Video for Credit Union Unity - NovelVox

Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent can pull their account information?

It’s time to integrate Symitar with your contact center application via Credit Union Unity to improve agent and member experience. Save over 30% of overall contact center operational cost and get profited with following benefits

Enhanced Member Experience : One unified Agent Desktop for all data and telephony actions with no more screen switching.

Single Screen View : Single screen view of member’s personal and account details even before the call is answered.

Screen Pop Symitar : Screen pop the members' information directly from the contact center application, reducing AHT.

Advance Supervisor management : Dedicated supervisor desktop for advanced monitoring, re-skilling and more.

Motivating iVision Wallboard : 50+ ready intuitive wallboard designs for real-time performance monitoring.

Powerful Built-in Tools : Increase agent efficiency within-built agent phonebook, ticketing tool, and knowledge base gadget.

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Add Your Heading Text Here

Credit Union Unity

shutterstock_530222965

Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent can pull their account information?

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Resources

Sorry, no posts matched your criteria.
Resource image
Agent Experience

“Will You Still Make Me Repeat My Story.”

Agent – “Hi, I am Niomi from XYZ company. How may I help you today”? Customer – My washing machine broke, need to get it repaired. Agent – Sure, sir,

21.10.2021

12:29 pm

Learn more
Resource image
Contact Center Solutions

10 Great Insights from Contact Center Survey for Better Customer

The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and

26.02.2020

11:52 am

Learn more
Resource image
Agent Experience

101 Guide to Call Center Agent Script

 “Good morning Mrs. Jenny, this is Emma calling from XYZ company. Can I have 5 minutes of your time……” Does this sound similar? Yes, the call center agent script it

26.07.2019

10:35 am

Learn more
Resource image
Contact Center Solutions

11 Ways to Minimize Contact Center Shrinkage

Is your contact center business showing a drip? Are customer complaints increasing every day? Or the number of calls on hold is growing like never before? It can be an

06.11.2019

11:57 am

Learn more
Resource image
Contact Center Solutions

15 Things For Reducing Average Handle Time

In a contact center, average handling time (AHT) is one of the key aspects to measure its overall performance. It provides insights into the contact center agent’s performance, and, also,

30.07.2021

05:46 pm

Learn more
Resource image
Agent Experience

15 Ways to Maximize Contact Center Agent Productivity

Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it

23.04.2020

09:39 am

Learn more
Resource image
Others

3 Contact Center Solutions Must-Have in 2022

What if you got the powers to travel into the future? What’d you do? Explore different realms of the world? Well, Marvel movie characters are doing enough of that! A

13.01.2022

12:31 pm

Learn more
Resource image
Contact Center Solutions

3 Ways to Boost FCR and Reduce Customer Churn

First Call Resolution (FCR) is said to be an indispensable factor for a contact center to measure and improve. It tells you how efficiently the agents handle the calls, how

16.07.2021

08:16 pm

Learn more
Resource image
Contact Center Solutions

4 Integration Challenges for Modern Contact Centers

A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few

30.11.2020

06:14 pm

Learn more
Resource image
Agent Experience

4 Smart Strategies to Improve Agent Productivity

Customer service is no more the way it was decades ago. From answering calls and issue redressal it has come off a long way. Today, it’s more about delivering customer

25.05.2021

08:31 pm

Learn more
Resource image

Transforming Credit Union Contact Center into a Member Experience Center

The pandemic came as an invader that affected lives and financials drastically. Our Credit Union client needed to foster its contact center operations for member and agent experience in no

12.11.2021

01:31 pm

Learn more

Request a Demo

  • Hidden

Download Brochure

  • Hidden