Up-Sell & Cross-Sell | Maintain Regulatory Compliance | Ensure Quality Consistency
Manage All with Intelligent Guided Agent Scripts from NovelVox.
Guided Scripting simplifies the business complexity through a well-defined business workflow logic and ensures the highest level of customer experience all while maintaining regulatory compliance.
Managers can visually design the complete business workflow logic with simple drag & drop designer software and continuously update agent scripts with changing business needs.
Join Live Demo to Learn about:
- Robust Script Building Tool: drag & drop script designing tool to easily manage the business workflow. No coding required.
- Real-time Reports: comprehensive supervisor real-time reports to know which scripts are performing for real-time actions.
- Agent Insights: let agents have real-time insights of his script performance to improve.
- Multi-Lingual Scripting: NovelVox agent scripting tool also supports multi-lingual agent scripting.
- Manage Regulatory Compliance Seamlessly: With dynamic scripts, you can easily maintain a consistent call process to easily manage regulatory & compliance requirements.
- Saving on Training: Launch products without comprehensive agent training, rely on guided scripts for on the job training for all your sales & support business flows.
- Upsell & Cross Sell: Automate the upsell and cross-sell process with dynamic guided scripts so that you don’t miss on any business opportunities.
- Offer Consistent Customer Experience: Don’t let individual’s performance come in the way of offering quality interactions. Rely on dynamic guided agent scripts to offer consistent customer experience.
- Seamless Integration: Single-agent view connected to multiple backend systems eliminates duplicate data entry and reduce after-call work.
With dynamic & intelligent guided scripts, your agents can save up to 50% of level 1 call escalations & improve First Call Resolution (FCR) by 45%. This also drastically reduces your agent training time too.
