Intelligent Guided Agent Scripts from NovelVox.

The CX industry has witnessed a lot of changes to the call center landscape over the years, from cloud communications and virtual agents to more use of analytics and intentional

What is one thing common to the top brands of the world today- from Amazon, Starbucks to Spotify? Personalization, yes! But a mile ahead. If you were to cast a

For a business, how a sales rep interacts with customers is pivotal for customer retention, revenue realization, and overall growth. If representatives fumble over the phone with a customer, it

Across the shifting healthcare landscape, patient expectations are changing fast, placing new demands on healthcare providers. Your healthcare contact center is the first interaction that patients have with your organization

With over more than 2 billion active users across 180 countries, WhatsApp has emerged as a leader in the area of messaging. From a simple messaging platform to connect friends

According to the study, “94% of the customers who proactively engaged with live chat were very or somewhat satisfied with the experience.” Trust is an integral part of the agent-customer

Experience and Satisfaction matter just as much in the healthcare sector as in any other industry. With the growing healthcare awareness, the standard of patient satisfaction has changed a lot.

Banking today looks nothing like it did in years past. The smartphone has largely replaced the teller window as the main point of contact between a bank and its customer.

The world has come a long way in terms of customer service. Personalization has become the most effective way to ensure maximum customer retention and loyalty. A vast majority of

As humans, we have had many good experiences of how hand holding helped us to learn and grow. From taking our first step as a child or learning to ride