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Intelligent Guided Agent Scripts from NovelVox.

Guided Scripting simplifies the business complexity through a well-defined business workflow logic and ensures the highest level of customer experience all while maintaining regulatory compliance.
Managers can visually design the complete business workflow logic with simple drag & drop designer software and continuously update agent scripts with changing business needs.

Join Live Demo to Learn about:

  • Robust Script Building Tool: drag & drop script designing tool to easily manage the business workflow. No coding required.
  • Real-time Reports: comprehensive supervisor real-time reports to know which scripts are performing for real-time actions.
  • Agent Insights: let agents have real-time insights of his script performance to improve.
  • Multi-Lingual Scripting: NovelVox agent scripting tool also supports multi-lingual agent scripting.
  • Manage Regulatory Compliance Seamlessly: With dynamic scripts, you can easily maintain a consistent call process to easily manage regulatory & compliance requirements.
  • Saving on Training: Launch products without comprehensive agent training, rely on guided scripts for on the job training for all your sales & support business flows.
  • Upsell & Cross Sell: Automate the upsell and cross-sell process with dynamic guided scripts so that you donโ€™t miss on any business opportunities.
  • Offer Consistent Customer Experience: Donโ€™t let individualโ€™s performance come in the way of offering quality interactions. Rely on dynamic guided agent scripts to offer consistent customer experience.
  • Seamless Integration: Single-agent view connected to multiple backend systems eliminates duplicate data entry and reduce after-call work.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

NovelVox Designer Studio

Resources

5 Power Scripts for Inexperienced Contact Center Agents
101 Guide to Call Center Agent Script
5 Key Call Center Metrics
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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