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Novelvox Cisco Finesse Gadget Designer Studio

Do more with Cisco Finesse by adding more gadgets with NovelVox’s Finesse Gadget Designer. This simple designer studio lets you create a gadget in a simple drag and drop environment.

 

 

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  • Creating Gadgets with Cisco Finesse Gadget Designer
  • Integrate Cisco Finesse with 3rd party applications like CRM, Ticketing software, Bespoke application, etc with ready integration
  • Choose from library of pre-built gadgets including… -Agent Chat or Group Chat Gadget -Screen Pop Gadget -Supervisor Gadgets -Agent Scripting Gadgets -Call Follow ups -keyboard shortcuts for common agent actions -Focus Agent Finesse Page automatically on call arrival -Multi-language Gadgets -Dynamic screen switching based on call variables -Dynamic screen switching based on user roles And more
  • Edit and change layout per your business needs
  • Choose from library of industry wise desktop templates
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Cisco Finesse Gadget Applications
NovelVox Designer Studio
CXInfinity

Resources

Modern Contact Center Solutions for Evolving Customer Needs
Cisco Finesse 12.0: Enhanced Caller & User Experience
5 Ways in Which Chatbots Help Cisco Finesse Contact Centers Deliver a Better Citizen Experience
3 Ways to Boost FCR and Reduce Customer Churn
What’s the Power of Powerful Integration?
Implementing AI in Modern Contact Center
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