Do more with Cisco Finesse by adding more gadgets with NovelVox’s Finesse Gadget Designer. This simple designer studio lets you create a gadget in a simple drag and drop environment.
Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient
24.05.2023
01:47 pm
Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool
19.05.2023
06:54 am
Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service
03.05.2023
02:46 pm
The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized
27.04.2023
09:02 am
In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only
24.04.2023
01:11 pm
Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of
20.04.2023
12:33 pm
According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their
18.04.2023
09:24 am
Learn about NovelVox’s newest features and updates, all of which can help you deliver a better agent and customer experience. Technology drives better experiences, but only when presented in the
10.04.2023
02:03 pm
According to research by Jeff Toister, 59% of contact center agents are at risk of burnout. Poor in-office engagement, unmanageable workloads, and zero visibility into performance metrics can seriously affect
05.04.2023
10:13 am
12.11.2021
01:31 pm