Deliver exceptional customer experience with an integrated Agent Desktop designed exclusively for banks & financial institutes. Now integrate your agent desktop with core banking applications including Jack & Henry Associates, Symitar, Fiserv, FIS, Finacle and more to offer one unified view to agents. Get unique desktops for each department like cards, phone banking, loan, etc. so that your agent has access to only specific information that is required to handle calls—instead of having complete information access.
Supervisor Desktop will enable contact center supervisors in the banking and finance industry to effectively manage and do real-time agent performance monitoring. Supervisor Desktop help in solving complex banking and finance queries and provide cover when customer-facing agents need assistance regarding fund transfer, bill payments etc. It can be integrated with 3rd party applications such as WFM, call logger, bespoke applications or banking applications.
NovelVox has been closely working with banking and finance industries for over ten years, providing industry-focused solutions specific to each banking services. We have experience of working with some of the biggest banking and financial institutions. With a customer retention rate of 98.7%, we are one of the trusted contact center solutions provider in the banking and finance industry.