Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
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Implementing AI in Modern Contact Center
NovelVox empowers modern banks to deliver meaningful customer experiences, personalized attention and lightning-fast service through a rich suite of contact center solutions. By leveraging our Unified Agent Desktops, Conversational AI, voice bots and omnichannel support — banks can move beyond transactions to experiences, and ultimately garner customer loyalty, increase customer retention, and amplify customer LTV.
The integrated Agent Desktop integrates seamlessly with core banking applications to deliver exceptional CX and boost customer lifetime value.
Deliver instant and personalized help and support to complete transactions and resolve queries faster.
The integrated Agent Desktop integrates seamlessly with core banking applications to deliver exceptional customer experiences and boost customer lifetime value.
Empower agents to manage their own performance with real-time, detailed and comprehensive dashboards
Leverage historical reporting, real-time monitoring and social wall monitoring to evaluate agent/contact center performance, and make informed decisions.
Say goodbye to ineffective email support and make the most of every email interaction with Email Assist.
Pitch the most appropriate response with real-time suggestions and information inputs from the integrated Knowledge Base.
Chatbots and voicebots can understand human language requests, “converse” in a natural manner, and deliver smooth engagement experiences.
Understand user queries and deliver relevant, contextually-aware information that quickly addresses their challenge or resolves their query.
The bots can easily take care of common queries and simple requests. For more complex requests, they can seamlessly transfer conversations to human agents. Either way, customers get the lightning-fast service and personalized support they expect.
Bots may be machines but they don’t behave like machines! Deploy a smart bot that always focuses on the customer’s needs and delivers personalized experiences that impress, delight, and garner loyalty.
Powered by Conversational AI and intelligent capabilities like sentiment analyzer, chatbots and voicebots effortlessly understand customer intent, gauge sentiments, and transfer conversations to a live agent based on predefined logic and intelligent decisions.
One bot, multiple channels – that’s the promise of InfiBOT!
Give customers a quick, convenient way to bank with an automated chatbot that works across multiple digital channels. Extend human-like conversations with virtual agents, and scale up your bank’s contact center without increasing headcount or costs.
Augment your human agent workforce with bots to deliver quick resolutions to Level 1 queries. You can even be available 24×7, so no customer is left unattended at any time
Quick no-code implementation, seamless conversation routing from bot to human agent, and personalized conversations at scale – InfiBOT brings all these capabilities to the banking industry..
Track bot performance, tweak workflows seamlessly, change logic, and publish updates instantly to improve performance over time.
Start a conversation on any channel and keep it going on any other channel for seamless, low-friction omnichannel engagement. Track every interaction in a unified agent desktop, so you never lose a single conversation or customer, and resolve every query to satisfy and delight customers.
Real time conversations through an easy interface
Drive greater satisfaction and loyalty
Expedite support and boost operational efficiency
Personalized interactions, delighted customers
Offer live assistance to speed up resolutions
NovelVox brings the power of Artificial Intelligence to help banks meet new customer demands and ensure operational resilience. With the power of AI-based tools, banks can support customers better, gain a competitive advantage, and drive superior business outcomes. Best of all, these tools are scalable so banks can scale up or down as needs change.
Meet customer needs at every stage of their journey, and deliver superior performance that ensures their loyalty.
Pre-built workflows to quickly resolve common customer queries, including balance enquiries, loan applications, lost cards, account access issues, and more.
Customizable solutions that easily integrate into your existing infrastructure with minimum complexity.
Ready for the Future of Banking
Easily integrate core-banking apps including Jack Henry, Symitar, Fiserv, CRM 360, Infosys Finacle, FIS Integration, and dozens of other third-party integrations to eliminate unnecessary silos. Sync every business function, and deliver in-depth customer information on demand. NovelVox solutions are future-ready and scalable to help banks meet customer demands now and in the future.
Wide Contact Center Compatibility
All NovelVox solutions work with all kinds of contact centers in banking environments. Regardless of your setup, we have an offering that will satisfy all your support needs.
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Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals