Unified Agent Desktop for Banking & Finance

Deliver exceptional customer experience with an integrated Agent Desktop designed exclusively for banks & financial institutes. Now integrate your agent desktop with core banking applications including Jack & Henry Associates, Symitar, Fiserv, FIS, Finacle and more to offer one unified view to agents. Get unique desktops for each department like cards, phone banking, loan, etc. so that your agent has access to only specific information that is required to handle calls—instead of having complete information access.

With easy Integration to

Supervisor Desktop for Banking & Finance

Supervisor Desktop will enable contact center supervisors in the banking and finance industry to effectively manage and do real-time agent performance monitoring. Supervisor Desktop help in solving complex banking and finance queries and provide cover when customer-facing agents need assistance regarding fund transfer, bill payments etc. It can be integrated with 3rd party applications such as WFM, call logger, bespoke applications or banking applications.

iVision Wallboards for Banking & Finance

From Digital Signages in branches to wallboards in contact centers, NovelVox offers exclusive solutions designed for the banking & finance sector. Monitor the real KPI’s for a holistic view of your different contact center teams like—the number of queries solved, number of credit cards issued etc. instead of just tracking contact center metrics. iVision Wallboards enables contact center professionals to view the banking and finance statistics and data for not just one contact center—but also others across the globe in the most intuitive manner.

Why NovelVox for Banking & Finance Industry?

NovelVox has been closely working with banking and finance industries for over ten years, providing industry-focused solutions specific to each banking services. We have experience of working with some of the biggest banking and financial institutions. With a customer retention rate of 98.7%, we are one of the trusted contact center solutions provider in the banking and finance industry.

Features of Unified Agent Desktop for Banking & Finance

  • Edit customer information
  • Customer transaction history
  • Fraud and ATM alerts (SMS enablement)
  • Block/unblock debit/credit/charge cards
  • Activate new debit/credit/charge cards
  • Loan payment, balance and loan management
  • Follow up calls and custom wrap-up codes
  • Fund transfer
  • Bill payments
  • Raise and manage tickets
  • Statement request: email or post
  • Cheque book request
  • Timed deposits
  • Online security setup
  • Exchange rates
Contact Center Solutions

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