Reduce Call Volume by 30% through smart IVR deflections to SMS and WhatsApp messaging channels

Digitalization has rapidly expanded the role of contact centers within the larger customer experience. With the total market size of contact centers expected to reach almost $500 billion by 2027,

How can migration to the cloud possibly be news, you say? Well, the way it has revolutionized how businesses communicate with their customers, especially in the face of the pandemic,

Most of us, as customers, are familiar with visiting a website with a question and being unable to find an answer. Or call the customer service hotline and spend an

As businesses grow, so do call volumes and the inflow of customer interaction data. Now, if agents were tasked to manually dial up each prospect and update & maintain customer

The world has been buzzing with the impact of AI on work scenarios since the ChatGPT launch in November last year. While AI is not new, ChatGPT marks a significant

Is your contact center still riddled with high call volumes and inefficient processes? Are your sales rep struggling to understand customer needs and unable to address their concerns in a

Are your agents empowered enough to resolve queries in a timely manner? Can they access customer information seamlessly? Are they simply resolving queries or have they mastered the skill of

Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and

The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing

Leverage the power of banking analytics to realize revenue and customer satisfaction Banking sector has undergone a digital transformation to stay relevant in today’s competitive scenario. This digital evolution has

Going beyond traditional self-service to ensure optimal agent productivity and customer satisfaction Customers today want to autonomously solve their problems without waiting for agent assistance. This expectation has set a

Plug the inherent loopholes in disparate Cisco, Avaya, Genesys, and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you

Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized

Personalize and enhance member experience with top Credit Union contact center technologies Delivering a great member experience is not a piece of cake. It is a challenge even for Credit

Business revenue is not just about delivering personalized customer experience Today, customers are ready to pay more for a memorable brand experience, but that’s not limited to personalization or quality

The limitations of traditional channels and processes are becoming the root cause of disconnect within the customer journeys resulting in poor customer service. The key is to bridge the communication

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not

At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential

As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.