Agent Dashboard for Contact Centers
Compatible with Cisco, Avaya, Genesys, Mitel, and Amazon Connect.
Instantly access custom metrics and information that matters the most for improved productivity and customer experience
Work with the dashboard fields as per your needs to make the most of the data and plan the day ahead accordingly. Have a quick glance at only the necessary data for improved performance
An agent can view live data over a single console. Seamless integration to pull data from multiple resource and display the custom metrics including active, resolved, escalated cases and more.
It ensures quality and optimum performance. You can set and track KPIs, set alarms, and more to avoid escalation and provide quick resolutions.