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Agent Dashboard for Contact Centers
Compatible with Cisco, Avaya, Genesys, and Amazon Connect. Instantly access custom metrics and information that matters the most for improved productivity and customer experience
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Fully Customizable Interface
Work with the dashboard fields as per your needs to make the most of the data and plan the day ahead accordingly. Have a quick glance at only the necessary data for improved performance
- Filter data and define bandwidth
- Quick access to relevant data with customized dashboard
- Optimize day’s performance
Real-time Monitoring
An agent can view live data over a single console. Seamless integration to pull data from multiple resource and display the custom metrics including active, resolved, escalated cases and more.
- Identify trends and pitfalls in real-time
- View performance at a glance
- Improve service levels
Optimized agent performance
It ensures quality and optimum performance. You can set and track KPIs, set alarms, and more to avoid escalation and provide quick resolutions.
- Prioritize task/calls in queues with SMS/email alerts
- Track tickets and access helpdesk
- Data-driven decisions to improve CX
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
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