Customize interface

Work with the dashboard fields as per your needs to make the most of the data and plan the day ahead accordingly. Have a quick glance at only the necessary data for improved performance

  • Optimize day’s performance
  • Quick access to relevant data with customized dashboard
  • Filter data and define bandwidth
Agent Dashboard

Real-time data

An agent can view live data over a single console. Seamless integration to pull data from multiple resource and display the custom metrics including active, resolved, escalated cases and more.

  • Identify trends and pitfalls in real-time
  • View performance at a glance
  • Improve service levels
Agent Dashboard

Optimized agent performance

It ensures quality and optimum performance. You can set and track KPIs, set alarms, and more to avoid escalation and provide quick resolutions.

  • Prioritize task/calls in queues with SMS/email alerts
  • Track tickets and access helpdesk
  • Data-driven decisions to improve CX
Agent Dashboard

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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