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Looking for a new challenge?

Below are our current vacancies.

We are always on the look out for experienced personnel to join our team in India, USA or UK. If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.

We employ people in the following areas:

  • Technical – Software Developers
  • Sales and Marketing

Email your details to: hr@novelvox.com.

Digital Marketing Manager (ref: DMM001)

Location: Faridabad, India (NCR)

Job Description

  • Candidate will be responsible for creating digital campaigns.
  • Should have experience in writing technical blogs.
  • Will be responsible for managing branding & conversion based campaigns
  • Creating & managing search, display, video campaigns etc.
  • Keyword analysis.
  • Lead Generation.
  • Creating Text ads, Image Ads & Banner Ads.
  • Owning company’s website for optimized landing pages and proper messaging.
  • Running social campaigns for multiple product lines of same industry.
  • Managing company’s social site.

UI Designer (ref: UI001)

Location: Faridabad, India

Job Description

  • Collaborate with product team to define and implement innovative solutions for the product direction, visuals, and experience.
  • Execute all visual design stages from concept to final hand-off.
  • Conceptualize original ideas that bring simplicity, user friendliness and communicate effectively.
  • Take responsibility for successful delivery of the solutions.

Skills

  • Proficiency in HTML5, CSS3, Javascript.
  • Should have good knowledge on Bootstrap & jQuery
  • Ability to solve problems creatively and effectively.
  • Ability to adapt latest technologies and implement the same on projects.

Presales Manager (ref: PSM002)

Location: Faridabad, India

Job Description.

  • The Pre-Sales manager works closely with the NovelVox business team and is responsible for providing technical and consultative pre-sales support in order to expand the client base of NovelVox in USA.
  • Understand customer requirements & Prepare for meetings with potential clients as part of the pre-sales process.
  • Developing business relations with System Integrators and partners.
  • Act on the leads that are generated from www.novelvox.com.
  • Developing and showcasing Sales presentations as per the customer requirement
  • Meeting the potential clients to understand user requirements, and tailoring communications to address their business needs and come out with proposals.
  • To present product demonstrations to the clients.
  • Provide Technical Sales Support to the sales team on proposal and solutions to the customers.
  • To Communicate with the NovelVox business team on issues identified from field observations and customer feedback
  • Increase the market coverage through proactive specifications & innovative solution designs.
  • Maintain up-to-date knowledge of product stack and be able to position our solution.
  • Develop and prepare all bid & proposal activities.
  • Drive and/or Assist with the development of formal sales plans and proposals for assigned opportunities

Skills Needed

  • Must have prior experience of working either directly or indirectly with contact center Applications.
  • Bachelor’s degree in Engineering, Computer Science or related technical field.
  • 5 – 10 years’ experience of working as a Sales/ Pre Sales Manager for software applications.
  • Must be able to present himself in a professional manner and possess excellent presentation and communication skills (both verbal and written)
  • Must be able to travel within America.
  • Prior experience with Cisco Unified Contact center technologies will be a huge plus.
  • Sales Negotiation Skills
  • Strong logical thinking & problem solving skills

Software Developer/ Senior Software Developer (ref: SNSO001)

Location: Faridabad, India (NCR)

Job Description.

  • Deliver IT solutions that ensure smooth and continuous operations of NovelVox’s business activities.
  • Provide proposed solutions hands on technical leadership around Java and associated products, J2EE, XML, RMI, JMS, JBOSS, Eclipse and JSP.
  • Participate in full life-cycle software development.
  • Knowledge of advanced Java topics such as multithreading, garbage collection internals, memory debugging and portability of Java applications.
  • Participate in a multi-discipline team that supports the life-cycle activities of software products and systems.
  • Code, test and deploy solutions using multiple technologies.
  • Write clean, tested, and well-documented code.
  • Maintaining systems by monitoring and correcting software defects

Skills Needed

  • Candidate should have good communication skills.
  • Strong analytical & problem solving skills.
  • Lead and mentor new team members to bring them up to speed.
  • Should have extensive experience on Apache Server.
  • Upto 6 years of experience in Java j2ee

PMO/ Coordinator (ref: PMO001)

Location: Faridabad, India

Job Description.

  • Will be responsible for managing MoM’s of all meetings and record action items.
  • Responsible for tracking action items to closure.
  • Highlight Red Flags and dependencies on time, coordinate with the right stakeholder and plan closures.
  • Act as focal point and have ability to process authority to get things moving.
  • Should be able to multitask and expected to be organized so as to report out requested content per expectations.

Skills Needed

  • Good Documentation Skills required
  • Preferable from CS/IT background
  • Excellent communication, Smart and strong social skills
  • Can work under pressure – Self Driven/Motivated

Technical Consultant (ref: TC003)

Location: Faridabad, India

Job Description.

  • Provide technology leadership and delivery accountability for various NovelVox’s projects across the globe.
  • This position is competent to work at the highest technical level of all phases of application programming activities including the server components.
  • Should have an excellent technical blend along with the capacity to question technical implementation/design decisions taken at the organizational level
  • Leads work groups that are responsible for software development.
  • Formulates and recommends standards for achieving maximum performance and efficiency of systems.
  • Ensure quality of project implementation deployed.
  • Provide technical guidance to projects/programs for complex components of a multiple technology suites.
  • Lead actions to determine root cause of problems and drive resolution.
  • Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
  • Provide assistance to NovelVox’s team members with issues needing technical expertise or complex systems and/or programming knowledge.
  • Provide on-the-job training for new or less experienced team members.
  • Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.

Skills Needed

  • Minimum 8 years of relevant experience.
  • Complete understanding and knowledge of web applications, web servers, technical theories and concepts in the field.
  • Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
  • Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal.
  • Familiar with working in a vendor partner model.
  • Adaptability and willingness to lean new tools and applications.
  • Demonstrate ability to work collaboratively across project teams.
  • Application architect.
  • Overseeing Java Web Based Architecture.
  • Web Application performance trouble shooting.
  • Excellent communication and convincing skills.
  • Comfortable in presenting high level status to CXO’s & Senior Management.
  • Proactively identify red alerts and effectively communicate the same to desired stakeholders.
  • Self-Driven & Proactive.
  • Should be comfortable to travel.

User Experience (UX) Designer (ref: UX003)

Location: Faridabad or Mumbai, India

Job Description.

  • UX Designer will be responsible for designing applications based on client’s specifications.
  • Quantitative and user behavior analysis skills
  • Outstanding Adobe Illustrator, Photoshop, and InDesign skills.
  • Working knowledge of HTML, CSS, Javascript, and Bootstrap or equivalent framework.
  • Passion for creating experiences in web based business application environments.
  • Translate concepts into wireframes and mockups that lead to intuitive user experiences.
  • Excellent organizational and time management skills.
  • Takes responsibility for successful delivery of the solutions.

Sales Manager (ref: SM003)

Location: North and West India

Job Description.

  • Playing an integral role in new business pitches & hold responsibility for the effective on-boarding of new clients.
  • Software Sales in North and West India.
  • Have done consulting software selling.
  • To Meet pre-determined revenue goals.
  • Focusing on growing and developing existing clients, together with generating new business.
  • To Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Design plans to achieve revenue goals and create strategies to combat potential revenue losses.
  • To map potential customers and generate leads for the organization.
  • Extensive Traveling within India.

Skills Needed

  • Candidate should have extensive experience in selling one of the following:
    • Unified Desktops / Wall board / Real time reporting
    • Workforce Management for BPO
    • Contact center voice applications like Outbound dialer, IVR, ACD, Genesis, Cisco, Avaya application.
  • Must have sales experience in North or West India.
  • Proven successful track record of continuously achieving sales target.
  • Extensive high level contacts in the industry.
  • Good Knowledge and understanding of application sales.
  • Candidate should have excellent communication & presentation skills.
  • Must be a team player with excellent interpersonal skills.
  • This is an individual contributor role and the person should have experience selling to large BFSI/Telcos and BPO’S in North or West.

IT Engineer – L3 (ref: ITEL3)

Location: Mumbai, India

Job Description

  • Provide superior technical and software support to customers.
  • Participate in management, prioritization, minor enhancements, break fix activities, problem management, stability analysis.
  • Identifying problems in advance and looking for continuous service improvement opportunities.
  • Provide complete solutions to ensure that the customer satisfaction is attained.
  • Provide effective and timely communication about case status to tier 2 and Management.
  • Responds to customer inquiries concerning system software and applications.
  • Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
  • Documents and logs all contacts and actions into database per specified guidelines.
  • Uses a lab to simulate customer environment and issues.
  • Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • Provides work direction, problem resolution, and training to other technical support.
  • Addition responsibilities as required.

Skills Needed

  • At least 4 yrs of experience in Java/J2EE technologies.
  • With at least 3 years in IT Production support environment and debugging.
  • Experience in Apache & Tomcat is mandatory.
  • Good understanding of complex IT systems & architecture.
  • Understanding of Cisco Contact center technologies will be a big plus.
  • Excellent verbal and communication skills Languages: English, Hindi
  • Excellent analytical and troubling shooting skills
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems.
  • Responsible; Able to manage time effectively and work efficiently, both with and without direct supervision.

IT Engineer – L2 (ref: ITEL2)

Location: Mumbai, India

Job Description

  • Provides direct technical support to customers on installations, usage, or maintenance of NovelVox products to ensure that the system is functioning according to specifications.
  • Responds to customer inquiries concerning system software and applications.
  • Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
  • Creates temporary “work-around” for immediate customer issues where appropriate
  • Documents and logs all contacts and actions into database per specified guidelines.
  • Uses a lab to simulate customer environment and issues.
  • Escalates to Level 3 issues unresolved at Level 2 with concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”.
  • Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • Provides work direction, problem resolution, and training to other technical support.
  • Addition responsibilities as required.

Skills Needed

  • At least 3 yrs of experience in Java/J2EE technologies.
  • With at least 2 years in a IT Production support environment.
  • Good understanding of complex IT systems & architecture.
  • Understanding of Cisco Contact center technologies will be a big plus.
  • Excellent verbal and communication skills Languages: English, Hindi.
  • Excellent analytical and troubling shooting skills.
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems.
  • Responsible; Able to manage time effectively and work efficiently, both with and without direct supervision.
  • Complete knowledge of company products, systems, applications and current operating systems.
  • Interpersonal Skills, specifically working with co-workers, customers, and management.

IT Engineer – L1 (ref: ITEL1)

Location: Mumbai, India

Job Description

  • To provide direct technical support to customers on installations, usage, or maintenance of Novelvox products & ensure that the system is functioning according to specifications.
  • Responds to customer inquiries concerning system software and applications.
  • Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
  • Documents and logs all contacts and actions into database per specified guidelines.
  • Escalates to Level 2/ L2, issues unresolved at Level 1 with concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”.
  • Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • Addition responsibilities as required.

Skills Needed

  • Minimum 1-2 years in Java J2ee technology.
  • At least 1-2 years related experience in a IT Production support environment.
  • Excellent verbal and communication skills Languages: English, Hindi.
  • Excellent analytical and troubling shooting skills.
  • Excellent customer service skills, including the ability to deal calmly, positively and professionally.
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems.
  • Responsible; Able to manage time effectively and work efficiently, both with and without direct supervision.
  • Complete knowledge of company products, systems, applications and current operating systems.
  • Interpersonal Skills, specifically working with co-workers, customers, and management

Consultant (ref: CON01)

Location: Faridabad/Mumbai, India

Job Description

  • Provide technology leadership and delivery accountability for various NovelVox’s projects at client site.
  • This position is competent to work at the highest technical level of all phases of application programming activities. Serve as SME for web application environment.
  • Leads work groups that are responsible for software development, and support team.
  • Formulates and recommends standards for achieving maximum performance and efficiency of systems.
  • Ensure quality of application deployed.
  • Provide technical guidance to projects/programs for complex components of a multiple technology suites.
  • Lead actions to determine root cause of problems and drive resolution.
  • Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
  • Provide assistance to NovelVox’s team members with issues needing technical expertise or complex systems and/or programming knowledge.
  • Determine feasibility and time required, compatibility with current system, and system capabilities.
  • May develop user manuals and operating procedures.
  • Provide on-the-job training for new or less experienced team members.
  • Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
  • Skills Required
  • Minimum 6 years of relevant experience.
  • Complete understanding and knowledge of web applications, technical theories and concepts in the field.
  • In depth knowledge of Apache Web server and Tomcat server.
  • Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
  • Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal.
  • Familiar with working in a vendor partner model.
  • Adaptability and willingness to lean new tools and applications.
  • Demonstrated ability to work collaboratively across project teams.
  • Application architect.
  • Overseeing Java Web Based Architecture.
  • Web Application performance trouble shooting.
  • Excellent communication and convincing skills.
  • Comfortable in presenting high level status to CXO’s & Senior Management.
  • Proactively identify red alerts and effectively communicate the same to desired stakeholders.
  • Self-Driven & Proactive.

Software Developer/Sr. Software Developer (ref: SD/SSD)

Location: Mumbai, India

Job Description

  • Deliver IT solutions that ensure smooth and continuous operations of NovelVox’s business activities.
  • Provide proposed solutions hands on technical leadership around Java and associated products, J2EE, XML, RMI, JMS, JBOSS, Eclipse and JSP.
  • Participate in full life-cycle software development.
  • Knowledge of advanced Java topics such as multithreading, garbage collection internals, memory debugging and portability of Java applications.
  • Participate in a multi-discipline team that supports the life-cycle activities of software products and systems.
  • Code, test and deploy solutions using multiple technologies.
  • Write clean, tested, and well-documented code.
  • Maintaining systems by monitoring and correcting software defects.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Making sure that the project delivers as per time line with the Project Plan.

Skills

  • Candidate should have good communication skills.
  • Strong analytical & problem solving skills.
  • Should have extensive experience on Apache Server.
  • Should have minimum 3 years of experience in Java/J2ee.

We are always looking for motivated and talented people who are forward thinking and ambitious.

Apply here