Supervisor Desktop for Cisco and Avaya
Superpower Supervisors with a unified workspace that offers real-time data and statistics of their team. Enable next level performance monitoring and improve productivity.
Years of Expertise
Deployments in 20+ Countries
Single Interface to Do it All
Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling, and more for optimized performance.
Improve Customer Experience
Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.
Increase Agent's Efficiency
Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results.
With Supervisor Desktop, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve overall performance in no time.
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals