Single interface to do it all

Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling and more for optimized performance.

  • Unified view of agent and call stats
  • Monitor agent performance in real-time
  • Reset agent password, state and more
Cisco Finesse Supervisor Desktop

Improve customer experience

Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.

  • Live barge-in to improve call resolution
  • Assist agents for next actionable with chat assistance
  • Force change of agent’s state to reduce customer hold time
Cisco Finesse Supervisor Desktop

Increase agent efficiency

Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results

  • Notification on KPI achieved or breached
  • Agent reskilling to improve performance
  • Broadcast messages to the team for instant action/notifying a change
Cisco Finesse Supervisor Desktop

Cisco Finesse Supervisor Desktop is a powerful tool for your UCCE, UCCX, PCCE, CUCM contact center needs at present. Cisco Agent Supervisor by NovelVox is an assured way to improve team performance with real-time monitoring and guidance. Agent reskilling tool allows supervisors to identify agents and grow them in no time.

With NovelVox Cisco Desktop Supervisor, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve business overall performance in no time.

NovelVox offers numerous contact center solutions including Agent Desktop, CTI connector, Agent Scripting tool, Wallboard, and more. We are known for our seamless 3rd party integration and advanced features that create seamless CX and EX.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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