Supervisor Desktop for Cisco Finesse
Supervisor Desktop by NovelVox empowers Cisco Finesse contact center supervisors with real-time data and statistics of their team for improved productivity.
13+
Years of Expertise
200+
Deployments in 18+ Countries
98.7%
Retention Ratio
Single Interface to Do it All
Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling, and more for optimized performance.
- Unified view of agent and call stats
- Monitor agent performance in real-time
- Reset agent password, state and more
Improve Customer Experience
Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.
- Live barge-in to improve call resolution
- Assist agents for next actionable with chat assistance
- Force change of agent’s state to reduce customer hold time
Increase Agent's Efficiency
Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results.
- Notification on KPI achieved or breached
- Agent reskilling to improve performance
- Broadcast messages to the team for instant action/notifying a change
Supervisor Desktop by NovelVox is a powerful tool for your Cisco Finesse (UCCE, UCCX, PCCE, CUCM) contact center needs at present. It helps improve team performance with real-time monitoring and guidance. Agent reskilling tool allows supervisors to identify agents and grow them in no time.
With NovelVox Cisco Supervisor Desktop, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve overall performance in no time.
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
