Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Supervisor Accelerator for Cisco and Avaya

Superpower Supervisors with a unified workspace that offers real-time data and statistics of their team. Enable next level performance monitoring and improve productivity.

13+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Single Interface to Do it All

Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling, and more for optimized performance.

Supervisor Desktop
Supervisor Desktop

Improve Customer Experience

Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.

Increase Agent's Efficiency

Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results.

Supervisor Desktop
Supervisor Desktop by NovelVox is a powerful tool for your Cisco Finesse (UCCE, UCCX, PCCE, CUCM) and Avaya AES contact center needs at present. It helps improve team performance with real-time monitoring and guidance. Agent reskilling tool allows supervisors to identify agents and grow them in no time.

With Supervisor Desktop, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve overall performance in no time.

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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