Cisco Finesse Supervisor Desktop
Cisco Finesse Supervisor Desktop provides contact center supervisors with real-time data and statistics of their team.
Single interface to do it all
Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling and more for optimized performance.
- Unified view of agent and call stats
- Monitor agent performance in real-time
- Reset agent password, state and more
Improve customer experience
Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.
- Live barge-in to improve call resolution
- Assist agents for next actionable with chat assistance
- Force change of agent’s state to reduce customer hold time
Increase agent efficiency
Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results
- Notification on KPI achieved or breached
- Agent reskilling to improve performance
- Broadcast messages to the team for instant action/notifying a change
Cisco Finesse Supervisor Desktop is a powerful tool for your UCCE, UCCX, PCCE, CUCM contact center needs at present. Cisco Agent Supervisor by NovelVox is an assured way to improve team performance with real-time monitoring and guidance. Agent reskilling tool allows supervisors to identify agents and grow them in no time.
With NovelVox Cisco Desktop Supervisor, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve business overall performance in no time.
NovelVox offers numerous contact center solutions including Agent Desktop, CTI connector, Agent Scripting tool, Wallboard, and more. We are known for our seamless 3rd party integration and advanced features that create seamless CX and EX.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
