NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Superpower Supervisors with a unified workspace that offers real-time data and statistics of their team. Enable next level performance monitoring and improve productivity.
Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling, and more for optimized performance.
Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.
Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results.
With Supervisor Desktop, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve overall performance in no time.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals