Cisco Finesse Supervisor Desktop
Cisco Finesse Supervisor Desktop provides contact center supervisors with real-time data and statistics of their team.
Supervisors do not need to toggle between applications or gadgets to monitor the agent’s performance, view queue summary, take actions related to reskilling and more for optimized performance.
Instead of switching screens, the supervisor can keep all focus on, call monitoring and improving agent skills. Further, the supervisor can enhance customer experience by altering the agent state and reducing the wait time.
Supervisors can motivate and monitor each agent’s performance with continuous and real-time updates on team statistics and insights from historical reporting. This helps the contact center achieve desired results
Cisco Finesse Supervisor Desktop is a powerful tool for your UCCE, UCCX, PCCE, CUCM contact center needs at present. Cisco Agent Supervisor by NovelVox is an assured way to improve team performance with real-time monitoring and guidance. Agent reskilling tool allows supervisors to identify agents and grow them in no time.
With NovelVox Cisco Desktop Supervisor, businesses can address the team about any notification or update instead of reaching out to each agent individually. This contact center solution is loaded with numerous features to simplify the life of team leads and supervisors and improve business overall performance in no time.
NovelVox offers numerous contact center solutions including Agent Desktop, CTI connector, Agent Scripting tool, Wallboard, and more. We are known for our seamless 3rd party integration and advanced features that create seamless CX and EX.