NextGen Cisco Finesse Agent Desktop for Credit Unions

Now offering ready Integration with Jack Henry / Symitar, Cisco Finesse, CRM and bespoke applications.

NovelVox introduces Agent and Supervisor desktops for Credit Unions. Empower your agents & supervisors with seamless integration with your Cisco Finesse UCCE/X contact center, Jack Henry Products (Symitar) including Episys®, Synapsys Member Relationship Management™, and other in-house applications to offer unified view resulting in improved average handle time, and members and agent experience.

NovelVox being the Jack Henry’s VIP member is the exclusive vendor to offer Jack Henry Products Integration with Cisco Finesse contact centers. With Unified Agent Desktop for Credit Unions, agents can view and manage:

  • Check Deposit Tracking
  • Payee Manager – View ACH Transactions, List of Payees, Fetch Payee Record Details
  • Checks – Order Checks, Fetch Check record, Edit Check Record etc.
  • Payroll – View Member Payroll Records etc.
  • ATM – Block Card, Transaction List view (ATM/POS/BP/HB)
  • Credit Cards – Merchant & Teller Card Transactions View, Specialist Services (Refunds, Fee Reversal Requests, Credit Voucher Exception)
  • View Collection info
  • View Loan/Share (Single Screen)
  • Create CP Work Card Record
  • Collection Removal Warning Lis
  • Change Account
  • Application Processing – Track Progress, Loan Decisions,
  • View Application Info
  • View Member, Finance and Tracking Records
  • Create Pledge Record/Other CRUD services
  • Credit Card Loan Setup
  • Credit Report Request (e.g. Equifax)
  • View Dealer Reserve Accounting
  • Transactions Decline – Partial Approval, Transaction Amount limit
  • Member Services
  • Application Processing
  • Member Accounts
  • Account Management – Send Email, Create/Revise Records, Card Requests etc
  • Member Manager – Member Name/Address Merge Request, Create New Member Address Record etc
  • Projections – IRS Tax projections, Dividends


  • Teller Transactions

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