Now offering ready Integration with Jack Henry / Symitar, Cisco Finesse, CRM and bespoke applications.
NovelVox introduces Agent and Supervisor desktops for Credit Unions. Empower your agents & supervisors with seamless integration with your Cisco Finesse UCCE/X contact center, Jack Henry Products (Symitar) including Episys®, Synapsys Member Relationship Management™, and other in-house applications to offer unified view resulting in improved average handle time, and members and agent experience.
NovelVox being the Jack Henry’s VIP member is the exclusive vendor to offer Jack Henry Products Integration with Cisco Finesse contact centers. With Unified Agent Desktop for Credit Unions, agents can view and manage: