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Demo for NovelVox Unified Agent Desktop - NovelVox

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This LIVE demo focuses on how NovelVox Agent Desktop can be optimized to your exact business requirements. How to set up different screens for different call types and how to optimize agent performance.

Find out about:

  • Agent Desktop Optimization
  • Agent Desktop Screen ‘flipping’
  • Supervisor interaction
  • 3rd Party Application Integration
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Role of Unified Agent Desktop in Banking Contact Centers
Unified Agent Desktop- Take Customer Engagement to An All New Level
6 Hidden Features of Unified Agent Desktop for Contact Centers
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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