Cookies and Privacy Policy

Effective Date: November 2019

This privacy policy discloses the information collection and dissemination practices that NovelVox follows to protect the privacy and security of its visitors. It also describes the types of information we collect and for what purpose do need it.

NovelVox never collects personally identifiable information (PII) that you do not volunteer. Neither we share nor we sell such information without your consent (if submitted voluntarily).

Information we collect

When you use our website, we collect the following types of information:

1. Information you provide us voluntarily
2. Information we collect by the use of technology


Information you provide us voluntarily:

We may ask you to provide your personal information when you visit our website to avail services that require personal data recording. You will also require to provide us with personal data when you subscribe to our marketing services including promotional newsletters, emails, etc.

The information we collect as a result of voluntary submission may include, but not limited to; Name, Company Name, Email Address, Demographic information such as postcode, preferences, and interests among other information relevant to customer surveys and/or offers.

Information we collect by the use of technology:

We never collect any PII when you visit our website in general. However, we do record information sent by your browser in server logs, including your IP address, the pages you visit, and other non-personal data. All this information is saved automatically and help us serve you better.

Electronic Health Record – Information collection and Use:

Customers and Authorized Users of NovelVox HealthCare Solutions are responsible for determining the uses and disclosures of patient’s medical information maintained in the EHR. The use of EHR must be in accordance with state and federal medical privacy laws including the federal Health Insurance Portability and Accountability Act (“HIPAA”).

Any medical information that NovelVox receives with EHR, is kept secured to protect the privacy of patients.

Customers may choose to provide limited/full access to the NovelVox Healthcare Solution to authorized users for better interaction and fulfillment of certain tasks. In such cases, customers are responsible for the disclosure of the content of the patient’s medical record maintained in the EHR and the portion of the EHR data made open to view in NovelVox Healthcare Solutions.

Information we may collect on a limited basis:

1. Phone numbers stored in the EHR to pull patient records for identification and verification purposes
2. MRN (or patient identifier) stored in the EHR to pull other necessary details such as billing, past medical history, etc.
3. Appointments specific to the patient’s medical record

Novelvox is committed to ensuring that no information provided by EHR will be shared, sold, or rented to a third party.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails, using the email address which you have provided, on new products, special offers or other information which we think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests



We are committed to ensuring that your information stays secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites—they are not governed by this privacy statement. You must exercise caution and look at the privacy statement applicable to the 

website in question.


Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting; only if you agree to it. You may request details of personal information which we hold about you under the Data Protection Act 1998. You will have to pay a small fee for it. If you would like a copy of the information held on you, please write to If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly rectify any information found to be incorrect.


Children under the age of 13:

Our website is not intended for children under the age of 13. We knowingly do not collect or maintain information about anyone under 13 years of age.

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