Web & In-App Chat by CXInfinity

Engage website visitors and app users with live chat

Chat real-time to support customers or sell instantly right from your website or mobile app

Chat with your customers proactively

When your customers need support, it needs to be fast, convenient,
and accurate.
From lead conversion to long-term customer retention, website and in-app chat
provides accurate responses without the wait.

Never miss an opportunity with
real-time chat

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Live Web Chat

Sometimes a client just needs to talk to a real person. Live Chat directs users to a qualified agent with a full customer history report and the right context shareable knowledge base. Help users find a solution quickly and build customer loyalty.
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Live In-App Chat

Talking to app users in real-time can triple user retention. In-app chat makes it easy to help clients navigate an app, answer questions, or offer special deals all from one platform.

80% of users agree that personalized live chat
messages create a better consumer experience

Convert leads and solve problems
quickly
with personalized responses

Streamline case management for better customer service

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Making your smart agents smarter

Achieve outstanding customer satisfaction
rates
with customer-centric features

CRM sync

Visitor monitoring

Complete interaction history

Smart pre-chat and post-chat forms.

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Increase lead conversion and customer retention

67% of customer churn is preventable with first-time problem resolution

Tailor interactions to your customers’ journey - and convert more leads

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Testimonial

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin

We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.

Kelly Robinson

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin

We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.

Kelly Robinson

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Strengthen agent performance

Do more with voice, video,
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Extensive Integration library

Track everything and improve results
with robust reporting

Streamline case management for better customer service

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Keep customer data safe

Elevate customer experience and build
customer loyalty

LiveChat organically connects with other CXInfinity features to help you make

every interaction count. 

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Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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