Web & In-App Chat by CXInfinity

Engage website visitors and app users with live chat

Chat real-time to support customers or sell instantly right from your website or mobile app

Chat with your customers proactively

When your customers need support, it needs to be fast, convenient,
and accurate.

From lead conversion to long-term customer retention, website and in-app chat
provides accurate responses without the wait.

Never miss an opportunity with
real-time chat

Live Web Chat

Sometimes a client just needs to talk to a real person. Live Chat directs users to a qualified agent with a full customer history report and the right context shareable knowledge base. Help users find a solution quickly and build customer loyalty.

Live In-App Chat

Talking to app users in real-time can triple user retention. In-app chat makes it easy to help clients navigate an app, answer questions, or offer special deals all from one platform.

80% of users agree that personalized live chat
messages create a better consumer experience

Convert leads and solve problems
quickly with personalized responses

Streamline case management for better customer service

Keep track of issues requiring follow up with agent and supervisor reminders.
Guarantee interaction continuity with robust agent notes capabilities
Escalate issues to supervisor right from the chat
Track conversation history in one unified workspace and respond seamlessly to messages, emails, and calls

Making your smart agents smarter

Anticipate customers’ needs with automated summaries including client information, FAQs, and intelligent sentiment analysis
Infibot handles simple inquiries and routes clients to the correct agent avoiding unnecessary transfers and eliminating client frustration
Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.

Achieve outstanding customer satisfaction
rates with customer-centric features

CRM sync

Visitor monitoring

Complete interaction history

Smart pre-chat and post-chat forms.

Increase lead conversion and customer retention

67% of customer churn is preventable with first-time problem resolution

Tailor interactions to your customers’ journey - and convert more leads

Testimonial

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Strengthen agent performance

Exceed expectations with access to a powerful knowledge base including FAQ and related URLs
Give agents help when they need it with supervisor assist
Sneak peek for proactive responses: see what visitors are typing and get the answers ready before they click “send”
Document everything with personal and team notes
Leverage canned messages for instant replies