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Web & In-App Chat by CXInfinity
Engage website visitors and app users with web live chat
Deploy top-notch live chat solutions to support customers and sell instantly right from your website or mobile app.
Chat with your customers in real-time with web live chat software
When your customers need support, it needs to be fast, convenient, and accurate. From lead conversion to long-term customer retention, web live chat provides accurate responses without the wait.
and accurate.
From lead conversion to long-term customer retention, website and in-app chat
provides accurate responses without the wait.
provides accurate responses without the wait.
Never miss the opportunity to retain your customers with
real-time live chat solutions.
Live Web Chat
Sometimes a client just needs to talk to a real person. Web Live Chat directs users to a qualified agent with a full customer history report and the right context shareable knowledge base. Help users find a solution quickly and build customer loyalty.
Live In-App Chat
Talking to app users in real-time can triple user retention. In-app chat makes it easy to help clients navigate an app, answer questions, or offer special deals all from one platform.
Bespoke web live chat solutions help you to personalize
the responses for customer queries and convert leads.
Streamline case management for better customer service
- Keep track of issues requiring follow up with agent and supervisor reminders.
- Guarantee interaction continuity with robust agent notes capabilities
- Escalate issues to supervisor right from the chat
- Track conversation history in one unified workspace and respond seamlessly to messages, emails, and calls
Web live chat makes your agents smarter
- Anticipate customers’ needs with automated summaries including client information, FAQs, and intelligent sentiment analysis
- Infibot handles simple inquiries and routes clients to the correct agent avoiding unnecessary transfers and eliminating client frustration
- Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
Achieve outstanding customer satisfaction
rates with customer-centric features
CRM sync
Visitor monitoring
Complete interaction history
Smart pre-chat and post-chat forms.
Increase lead conversion and customer retention
67% of customer churn is preventable with first-time problem resolution
Tailor interactions to your customers’ journey - and convert more leads
- Set up chat rules to show the most relevant messages based on what content your website visitor or app user is viewing and how many times they’ve seen it
- Engage them with content that is most likely to convert, enable downloads from web live chat, empower them to launch a call with sales, or show pricing
Strengthen agent performance
- Exceed expectations with access to a powerful knowledge base including FAQ and related URLs
- Give agents help when they need it with supervisor assist
- Sneak peek for proactive responses: see what visitors are typing and get the answers ready before they click “send”
- Document everything with personal and team notes
- Leverage canned messages for instant replies
Do more with Voice, Video, Co-Browse
- Build conversations tailored to each customer with rich media, emojis, attachments, and more
- Talk to multiple visitors at the same time
- Transition to voice or video chat and co-browsing seamlessly
Extensive Integration library
Track everything and improve results
with robust reporting
Streamline case management for better customer service
- Create unlimited customized Live Web Chat reports and set reporting rules to automate data delivery.
- Historical & real-time reporting
- Built-in customer survey module
- Wallboard display of key performance stats
Keep customer data safe
- Secure installation
- End-to-end encryption
Elevate customer experience and build
customer loyalty
Live Web Chat organically connects with other CXInfinity features to help you make
every interaction count.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
