Web & In-App Chat by CXInfinity
Engage website visitors and app users with live chat
Chat real-time to support customers or sell instantly right from your website or mobile app
Chat with your customers proactively
and accurate.
provides accurate responses without the wait.
Never miss an opportunity with
real-time chat
Live Web Chat
Live In-App Chat
80% of users agree that personalized live chat
messages create a better consumer experience
Convert leads and solve problems
quickly with personalized responses
Streamline case management for better customer service
- Keep track of issues requiring follow up with agent and supervisor reminders.
- Guarantee interaction continuity with robust agent notes capabilities
- Escalate issues to supervisor right from the chat
- Track conversation history in one unified workspace and respond seamlessly to messages, emails, and calls
Making your smart agents smarter
- Anticipate customers’ needs with automated summaries including client information, FAQs, and intelligent sentiment analysis
- Infibot handles simple inquiries and routes clients to the correct agent avoiding unnecessary transfers and eliminating client frustration
- Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
Achieve outstanding customer satisfaction
rates with customer-centric features
CRM sync
Visitor monitoring
Complete interaction history
Smart pre-chat and post-chat forms.
Increase lead conversion and customer retention
Tailor interactions to your customers’ journey - and convert more leads
- Set up chat rules to show the most relevant messages based on what content your website visitor or app user is viewing and how many times they’ve seen it
- Engage them with content that is most likely to convert, enable downloads from live chat, empower them to launch a call with sales, or show pricing
Testimonial
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Tim Nicholas
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Mark Coleman
Mohammed Yasin
We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.
Kelly Robinson
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Tim Nicholas
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Mark Coleman
Mohammed Yasin
We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.
Kelly Robinson
Strengthen agent performance
- Exceed expectations with access to a powerful knowledge base including FAQ and related URLs
- Give agents help when they need it with supervisor assist
- Sneak peek for proactive responses: see what visitors are typing and get the answers ready before they click “send”
- Document everything with personal and team notes
- Leverage canned messages for instant replies
Do more with voice, video,
co-browse
- Build conversations tailored to each customer with rich media, emojis, attachments, and more
- Talk to multiple visitors at the same time
- Transition to voice or video chat and co-browsing seamlessly
Extensive Integration library
Track everything and improve results
with robust reporting
Streamline case management for better customer service
- Create unlimited customized Live Chat reports and set reporting rules to automate data delivery.
- Historical & real-time reporting
- Built-in customer survey module
- Wallboard display of key performance stats
Keep customer data safe
- Secure installation
- End-to-end encryption
Elevate customer experience and build
customer loyalty
LiveChat organically connects with other CXInfinity features to help you make
every interaction count.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
