NovelVox

Jack Henry/Symitar Integration

Optimize the member experience at your Credit Union by streamlining information handling for agents. Seamlessly pull member data such as account details, card summaries, loan details, etc from Jack Henry/Symitar and unify on an integrated agent desktop interface for improved agent productivity.

 

Optimized for leading contact centers: Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, and Dialpad

15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Personalize Member Experience with Unified Interface

Ensure seamless identification and authentication of members by allowing agents to access a holistic view of members’ financial history from Symitar or Jack Henry app in real-time. Unify the information on NovelVox’s unified agent desktop interface to streamline the query resolution process and improve key call metrics such as Average Handle Time (AHT) and CSAT.
Integrate Jack henry with Agent Desktop

Automate Transactional and Banking Services

Allow agents to focus on interactions with a dedicated agent workspace specific to departments like accounts, cards, mortgages, etc. Reduce agents’ manual obligations by streamlining processes and automating loan processing, account opening, daily balancing processes, regulatory compliance, and more.

Easily Integrate with Third-party Applications

Deliver proactive assistance to members by integrating the agent desktop with required third-party applications. Streamline workflows to eliminate repetitive tasks and offer a unified view of members to the agent.
Jack henry Agent Desktop Integration
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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