Jack Henry/Symitar Integration
Optimize the member experience at your Credit Union by streamlining information handling for agents. Seamlessly pull member data such as account details, card summaries, loan details, etc from Jack Henry/Symitar and unify on an integrated agent desktop interface for improved agent productivity.
Optimized for leading contact centers: Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, and Dialpad
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Personalize Member Experience with Unified Interface
- Screen pop relevant member details on your unified interface
- Get a unified view of relevant member financial and transaction history
- Improve member experience by eliminating information repetition and screen toggling
Automate Transactional and Banking Services
- Leverage one-click controls to trigger actions in CRM
- Monitor account activity, simplify the flow of information, and track progress with automated processes
- Customize workflows to meet unique business requirements
Easily Integrate with Third-party Applications
- Supports integration with core banking platforms like Jack Henry & Associates (Symitar), Fiserv, FIS, Infosys Finacle
- Seamlessly integrate the Jack Henry core system with an agent desktop to ensure member satisfaction and loyalty.
- Get access to one of the biggest integration libraries.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
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