Are Next-Gen Cloud-based Contact Centers the Game-Changer for Customer Experiences in 2024?
35.4% of Contact Center Professionals Believe that Lack of Integration is the Biggest Obstacle in Smooth running of Contact Centers.Â
Does your agent still switches screen to answer a call? Do you still find it hard to integrate your contact center with your core business applications?
NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.
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