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Library of 70+ Applications Redily Integrated with Cisco Finesse

35.4% of Contact Center Professionals Believe that Lack of Integration is the Biggest Obstacle in Smooth running of Contact Centers. 

Does your agent still switches screen to answer a call? Do you still find it hard to integrate your contact center with your core business applications?

NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.

 

Key Features

  • Library of 70+ applications with Cisco Finesse ready integration
  • Customize view of data on Agent Desktop
  • Secure your data with showing information only what’s needed for the agent, don’t give agent complete access for the platform. 
  • Integration without coding anything
  • Integration with multiple application in a single screen view. 
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

NovelVox Universal Connector
Smart CTI Connector

Resources

Leveraging Productivity with CTI Integration for CRMs
Computer Telephony Integration (CTI) Integrations You Should be Thankful for
How to Choose the Right Cisco CTI Solution for your Contact Center
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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