35.4% of Contact Center Professionals Believe that Lack of Integration is the Biggest Obstacle in Smooth running of Contact Centers.
Does your agent still switches screen to answer a call? Do you still find it hard to integrate your contact center with your core business applications?
NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.
The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and
Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few
The pandemic came as an invader that affected lives and financials drastically. Our Credit Union client needed to foster its contact center operations for member and agent experience in no