Library of 40+ applications with Cisco Finesse ready integration
35.4% of Contact Center Professionals Believe that Lack of Integration is the Biggest Obstacle in Smooth running of Contact Centers.
Does your agent still switches screen to answer a call? Do you still find it hard to integrate your contact center with your core business applications?
NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.
Key Features:
- Library of 40+ applications with Cisco Finesse ready integration
- Customize view of data on Agent Desktop
- Secure your data with showing information only what’s needed for the agent, don’t give agent complete access for the platform.
- Integration without coding anything
- Integration with multiple application in a single screen view.
