EXECUTION LAYER FOR ZOOM CONTACT CENTER
Powering AI-Enabled Zoom Contact Center with Secure, Real-Time Execution
Zoom-Optimized CX for Banking,
Credit Union, Healthcare & Automotive
Agent Accelerator
CCIP
iVision Wallboards
Healthcare Experience Accelerator
Use Case Flow: When patients contact the provider through Zoom, CCIP verifies identity using MFA, demographic validation, and EHR-based security checks—triggered in real time through AI and IVR workflows.
Benefits: Faster verification, reduced fraud, HIPAA-aligned compliance.
Use Case Flow: CCIP connects to EHR scheduling modules, allowing agents or IVR/IVA to book, reschedule, or cancel appointments in real time—with AI-driven workflows ensuring accurate execution across systems.
Benefits: Reduced scheduling errors, improved patient adherence.
Use Case Flow: Medication history and approvals are retrieved instantly from connected EHR systems, enabling seamless, AI-assisted refill processing and real-time execution.
Benefits: Faster turnaround, improved medication continuity.
Use Case Flow: AAgent Accelerator surfaces clinical history, billing data, prescriptions, lab results, and open cases at interaction start—enabling immediate, context-driven action during AI or agent-led interactions.
Benefits: Faster resolution, reduced escalations.
Banking & Credit Union Experience Accelerator
Use Case Flow: Caller ID triggers automatic display of loan details, card information, balances, and recent transactions within Agent Accelerator—executed instantly through AI-enabled workflows.
Benefits: Zero manual search, reduced AHT, faster authentication.
Use Case Flow: CCIP retrieves real-time data from Fiserv, FIS, Symitar, Corelation, and other core platforms—surfacing balances, EMI status, and credit limits to agents or IVR through AI-triggered workflows.
Benefits: Accurate responses, reduced system hopping.
Use Case Flow: Fraud alerts and risk events surface during live Zoom interactions, enabling AI-assisted secure authentication workflows executed in real time.
Benefits: Faster fraud resolution, reduced risk exposure.
Use Case Flow: Displays loan schedules, delinquency indicators, hardship options, and recommended next steps while AI-driven workflows route and execute actions across systems.
Benefits: Improved empathy, faster resolution, reduced escalations.
Use Case Flow: Core system triggers outbound Zoom calls or digital messages for reminders, maturity notices, and payment alerts—executed through AI-driven orchestration.
Benefits: Higher engagement, proactive service, lower inbound load.
Automotive Experience Accelerator
Use Case Flow: CCIP connects Zoom interactions with Xtime and DMS platforms, allowing agents or IVR to book, modify, or cancel service appointments in real time—executed through AI-enabled workflows.
Benefits: Reduced scheduling errors, improved service throughput.
Use Case Flow: Agent Accelerator surfaces warranty eligibility, coverage details, and claim status at interaction start while logging every interaction for audit traceability—enabling immediate action.
Benefits: Faster resolution, defensible warranty documentation.
Use Case Flow: OEM recall data triggers outbound Zoom campaigns, with structured tracking and customer acknowledgment capture—executed through AI-driven workflows.
Benefits: Improved compliance, proactive communication.
Use Case Flow: Zoom-assisted payments leverage PCI-compliant workflows with automated recording pause/resume controls during sensitive transactions—executed seamlessly within the interaction flow.
Benefits: Secure transactions, reduced compliance risk.
Our Featured Integrations
