EXECUTION LAYER FOR ZOOM CONTACT CENTER
Powering AI-Enabled Zoom Contact Center with Secure, Real-Time Execution
NovelVox enhances Zoom Contact Center with unified desktops, Smart CTI, AI orchestration, and automation-ready workflows—ensuring every interaction triggers real-time actions across systems for faster service, higher productivity, and compliant operations.
Zoom-Optimized CX for Banking,
Credit Union, Healthcare & Automotive
Deploy AI faster in Zoom Contact Center with 100+ secure integrations across core systems—seamlessly unified within Zoom. NovelVox ensures every AI, IVR, and agent interaction executes real-time actions across systems, backed by a governed architecture for secure, compliant operations.
Agent Accelerator
Empower agents with a unified desktop embedded within Zoom Contact Center. Agent Accelerator delivers a single pane of glass across CRM, core systems, industry applications, and customer history—while enabling AI-assisted workflows and real-time action execution—reducing screen toggling, accelerating resolution, and improving contextual accuracy.
CCIP
Unlock a true connected CX architecture with a powerful execution layer built for real-time data, AI-driven actions, and automation. CCIP seamlessly connects core systems, telephony, AI, and digital channels within Zoom—ensuring every interaction triggers the right workflow, at the right time, across systems.
iVision Wallboards
Healthcare Experience Accelerator
Seamlessly integrate EMRs, EHRs, and core healthcare systems including Epic, Oraclehealth, Meditech, Aetna, and Next-Gen with Zoom—along with IVR/IVA and conversational AI—to deliver connected, compliant patient experiences with real-time execution across systems.
Use Case Flow: When patients contact the provider through Zoom, CCIP verifies identity using MFA, demographic validation, and EHR-based security checks—triggered in real time through AI and IVR workflows.
Benefits: Faster verification, reduced fraud, HIPAA-aligned compliance.
Use Case Flow: CCIP connects to EHR scheduling modules, allowing agents or IVR/IVA to book, reschedule, or cancel appointments in real time—with AI-driven workflows ensuring accurate execution across systems.
Benefits: Reduced scheduling errors, improved patient adherence.
Use Case Flow: Medication history and approvals are retrieved instantly from connected EHR systems, enabling seamless, AI-assisted refill processing and real-time execution.
Benefits: Faster turnaround, improved medication continuity.
Use Case Flow: AAgent Accelerator surfaces clinical history, billing data, prescriptions, lab results, and open cases at interaction start—enabling immediate, context-driven action during AI or agent-led interactions.
Benefits: Faster resolution, reduced escalations.
Banking & Credit Union Experience Accelerator
Unify core banking and credit union systems including FIS, Fiserv, Jack Henry, and Visifi with Zoom Contact Center to enable secure, real-time financial workflows, AI-driven execution, and intelligent automation.
Use Case Flow: Caller ID triggers automatic display of loan details, card information, balances, and recent transactions within Agent Accelerator—executed instantly through AI-enabled workflows.
Benefits: Zero manual search, reduced AHT, faster authentication.
Use Case Flow: CCIP retrieves real-time data from Fiserv, FIS, Symitar, Corelation, and other core platforms—surfacing balances, EMI status, and credit limits to agents or IVR through AI-triggered workflows.
Benefits: Accurate responses, reduced system hopping.
Use Case Flow: Fraud alerts and risk events surface during live Zoom interactions, enabling AI-assisted secure authentication workflows executed in real time.
Benefits: Faster fraud resolution, reduced risk exposure.
Use Case Flow: Displays loan schedules, delinquency indicators, hardship options, and recommended next steps while AI-driven workflows route and execute actions across systems.
Benefits: Improved empathy, faster resolution, reduced escalations.
Use Case Flow: Core system triggers outbound Zoom calls or digital messages for reminders, maturity notices, and payment alerts—executed through AI-driven orchestration.
Benefits: Higher engagement, proactive service, lower inbound load.
Automotive Experience Accelerator
Integrate dealership management systems, OEM platforms, and service scheduling tools with Zoom Contact Center to deliver secure, AI-driven, lifecycle-based customer engagement with real-time execution.
Use Case Flow: CCIP connects Zoom interactions with Xtime and DMS platforms, allowing agents or IVR to book, modify, or cancel service appointments in real time—executed through AI-enabled workflows.
Benefits: Reduced scheduling errors, improved service throughput.
Use Case Flow: Agent Accelerator surfaces warranty eligibility, coverage details, and claim status at interaction start while logging every interaction for audit traceability—enabling immediate action.
Benefits: Faster resolution, defensible warranty documentation.
Use Case Flow: OEM recall data triggers outbound Zoom campaigns, with structured tracking and customer acknowledgment capture—executed through AI-driven workflows.
Benefits: Improved compliance, proactive communication.
Use Case Flow: Zoom-assisted payments leverage PCI-compliant workflows with automated recording pause/resume controls during sensitive transactions—executed seamlessly within the interaction flow.
Benefits: Secure transactions, reduced compliance risk.
Our Featured Integrations
Unlock Secure, High-Performance Automotive Customer Engagement
Schedule a demo to discover how NovelVox enables OEMs and dealership networks to modernize contact center operations while maintaining regulatory confidence and operational control.
