NovelVox

Amplify Zoom Performance for Healthcare, Banking, Credit Union & Insurance

Drive customer loyalty with personalization by empowering agents through unified solutions, and industry-leading integrations for Zoom Contact Center
Zoom Contact Center

Practical Solutions for Exceptional Business Growth

PERSONALIZED CUSTOMER EXPERIENCES

Personalized Customer Experience

Unified interface for agents that empower them with contextual customer data to deliver personalized experience.

Seamless Third-Party Integrations

Integrate your systems with an extensive library of 75+ third-party applications for added performance.

Boost Agent Productivity

Equip your agents for every interaction with a suite of pre-built productivity solutions for automated workflows and tasks.

Align Your Zoom Contact Center to Your Industry

Zoom into Industry-specifc Contact Center Solutions

Healthcare

Deliver superior customer experience by providing your agents with relevant data through industry-leading integrations like Epic, Center, etc.

Banking & Finance

Bring context to every customer interaction with Symitar, Fiserv, etc, integrations for improved CSAT and retention rate.

Insurance

Drive engaging conversations with your customers with access to complete customer information through core applications like FIS, Infosys Finacle, and more.

Credit Union

Manage high call volumes with ease and deliver exceptional customer services with integration of Jack Henry, Symitar, Fiserv, and more.
Agent Desktop for Zoom
Efficient Agents. Elated Customers.

Propel Outstanding Business Growth with Dynamic Agent Experience

Unified agent interface for Zoom Contact Center enabling agents to deliver personalized customer service and ensure long-term client retention.
UNIFIED EXPERIENCE

Integrated Customer View

With an integrated desktop, agents get complete access to all the relevant information in a single pane window, allowing them to save time and focus on customer engagement and faster resolutions.
AUTOMATED WORKFLOWS

Automated Workflows

Our Agent Desktop helps take the mundane repetitive tasks away from the agents through the power of automation, helping agents achieve more ROI centric goals.

Improved CSAT through Higher Competency

Feature-rich solutions for Dialpad maximizes agent efficiency, resulting in increased customer satisfaction.
AGENT PRODUCTIVITY ADD-ONS

Achieve Unmatched Agent Productivity with Built-in Tools for Zoom Contact Center

All-in-one Knowledge Base

Integrated Knowledge Base with Unified Agent Desktop and empower your agents with powerful First Call Resolution and Average Handling Time strategies.

Distinctive Agent Dashboards

Personalized Agent Dashboards for a more in-depth approach to monitoring, supervising, and customization options.
Contact center integrations with Zoom

Third-party Integrations with Zoom

Integrate Zoom with Third-party Applications
for Improved Operational Efficiency

Bring your Zoom Contact Center to its full potential by integrating 75+ third-party applications that deliver unified agent experience and enhanced customer service. a unified agent experience, and quality customer service.
Empower your agents to deliver their best with pre-integrated productivity add-ons for Zoom Contact Center
Choose from cloud, on-prem, and hybrid deployment options as per your preference and business needs.
Get integrated solutions that cater to your industry and business needs for hassle-free customer service.
Get started instantly with rapid integration across all your core business applications for ROI realization.
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What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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