NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Keeping Agents Empowered, Motivated, and Engaged
Real-time 360° Monitoring
A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a wallboard solution to motivate, inspire, and inform their employees.
Turn data into valuable insights with iVision Plus BI-enabled features. Drill down data fields, work with parameterized reports, and more for more effective data analysis and monitoring.
Easy to install, configure, and manage
On-cloud serverless set-up for faster installation
Choose on-premise set-up for secure installation
iVision Plus requires no coding or developer support, as the tool is intuitive and easy to configure and manage
iVision Plus can be readily customized with its drag-and-drop design themes and other functionalities
Supervisors can monitor, set realistic goals and benchmarks for their team or individual agents and gain a consistent insight of the contact center’s operations
Integration with third-party applications
iVision Plus integrates with Active Directory, BMC AMI Cost Management, Calabrio Call Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.,
thus achieving maximum efficiency for the contact centers
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals