iVision Wallboards

iVision Plus Wallboards for Interactive Digital Experiences

Keeping Agents Empowered, Motivated, and Engaged

Real-time 360° Monitoring

Enhancing Customer Relationships and
Agent Performance

A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a wallboard solution to motivate, inspire, and inform their employees.

1

Real-time reporting

Wallboards give you the power to make in-the-moment decisions that benefit every part of
your contact center

2

Better data with KPIs and metrics

iVision Touch Mobile Dashboard, a flexible and extensible mobile software application designed by NovelVox, provides real-time KPI alerts on the go

3

Agent engagement through gamification

iVision gamification wallboards drive agents to do better, as it can be easily gamified to motivate agents and drive on-the-job learning

4

Interactive designs

Intuitive, visually impressive, and interactive wallboard designs instead of boxy designs for a better user experience, with 50+ ready to use design templates to choose from

 

5

Boost agent performance

Digital signage in real-time to all internal employees helps improve efficiency and productivity

 

 

 

6

Planning support for supervisors

Empowers supervisors with an overall view of the entire contact center seats and helps the track agents’ statuses—whether they are offline, waiting, or on-call, spot errors and compare performance visually

Easy to install, configure, and manage

Interactive visual communication
tool

iVision Plus Wallboards help reduce AHT and enhance FCR to drive on-the-job learning,
making agents handle the calls better and giving customers faster resolution of their issues.
A wide range of contact centers benefit from the compatible wallboard software

Serverless cloud deployment

On-cloud serverless set-up for faster installation

Secure on-prem deployment

Choose on-premise set-up for secure installation

No coding

iVision Plus requires no coding or developer support, as the tool is intuitive and easy to configure and manage

Easy customization improves visibility

iVision Plus can be readily customized with its drag-and-drop design themes and other functionalities

Advanced features for improved productivity

Supervisors can monitor, set realistic goals and benchmarks for their team or individual agents and gain a consistent insight of the contact center’s operations

Extensive Support

24/7 support

Dedicated Customer Success Manager

Training Portal

Integration with third-party applications

Drive Tangible Results of High Customer
Satisfaction and Agent Performance

iVision Plus integrates with Active Directory, BMC AMI Cost Management, Calabrio Call
Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.,

thus achieving maximum efficiency for the contact centers

Supports various third-party integrations

iVision Plus works with all kinds of users
and organization types

iVision Plus impacts agent performance, productivity, and efficiency and enables contact
centers to meet customers’ expectations proactively and helps continually improve
customer service.

50+ Design Library

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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