iVision Wallboards
iVision Plus Wallboards for Interactive Digital Experiences
Keeping Agents Empowered, Motivated, and Engaged
Real-time 360° Monitoring
Enhancing Customer Relationships and
Agent Performance
A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a wallboard solution to motivate, inspire, and inform their employees.
Real-time reporting
Wallboards give you the power to make in-the-moment decisions that benefit every part of
your contact center
Better data with KPIs and metrics
iVision Touch Mobile Dashboard, a flexible and extensible mobile software application designed by NovelVox, provides real-time KPI alerts on the go
Agent engagement through gamification
iVision gamification wallboards drive agents to do better, as it can be easily gamified to motivate agents and drive on-the-job learning
Interactive designs
Intuitive, visually impressive, and interactive wallboard designs instead of boxy designs for a better user experience, with 50+ ready to use design templates to choose from
Boost agent performance
Digital signage in real-time to all internal employees helps improve efficiency and productivity
Planning support for supervisors
Empowers supervisors with an overall view of the entire contact center seats and helps the track agents’ statuses—whether they are offline, waiting, or on-call, spot errors and compare performance visually
Easy to install, configure, and manage
Interactive visual communication
tool
making agents handle the calls better and giving customers faster resolution of their issues.
A wide range of contact centers benefit from the compatible wallboard software
Serverless cloud deployment
On-cloud serverless set-up for faster installation
Secure on-prem deployment
Choose on-premise set-up for secure installation
No coding
iVision Plus requires no coding or developer support, as the tool is intuitive and easy to configure and manage
Easy customization improves visibility
iVision Plus can be readily customized with its drag-and-drop design themes and other functionalities
Advanced features for improved productivity
Supervisors can monitor, set realistic goals and benchmarks for their team or individual agents and gain a consistent insight of the contact center’s operations
Extensive Support
24/7 support
Dedicated Customer Success Manager
Training Portal
Integration with third-party applications
Drive Tangible Results of High Customer
Satisfaction and Agent Performance
iVision Plus integrates with Active Directory, BMC AMI Cost Management, Calabrio Call
Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.,
thus achieving maximum efficiency for the contact centers
Supports various third-party integrations
iVision Plus works with all kinds of users
and organization types
centers to meet customers’ expectations proactively and helps continually improve
customer service.
50+ Design Library
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
