iVision Plus Contact Center Wallboards
Turn gigabytes of contact center data into actionable intelligence, with real-time performance monitoring
Highly innovative and interactive wallboards for Cisco Finesse, Genesys, and Avaya contact center platforms.
Contact center wallboard software offers real-time performance monitoring that’s visible to everyone on the floor. From Cisco UCCX/UCCE/ PCCE wallboard to Avaya, Genesys, Mitel, and AWS wallboard, NovelVox’s visual communicator displays KPIs of every agent in advanced format along with seamless 3rd party integration.
Advance call center wallboard helps manage agents to be aligned with businesses’ goals and stay updated with alerts broadcasted across the floor for enhanced customer experience.
Real power comes from being able to ‘mash up’ contact center data from multiple sources to provide a view that is relevant to the particular call center activity or priority at a definitive point in time. This “view” is displayed graphically, which empowers & motivates supervisors and agents alike.
iVision offers multiple views based on real contact center experience that provides transformational insight into contact center performance, leading to informed decisions with the help of a state-of-the-art call center dashboard.
Being one of the leading contact center solutions provider in the world, NovelVox is committed to providing customized contact center solutions through our market-leading unified communication products.
NovelVox, being a market leader in unified customized agent desktop, has been providing industry-specific customized solutions in synch with the latest contact center technology. Our unified contact center solutions are one of the most sought-after customer interaction solutions relied upon by top industry leaders. It empowers agents by providing them information on a single screen which enables them to reduce AHT and improve FCR, thereby enhancing the agent-customer interaction and productivity.
Being a leader in developing unified desktops and armed with the latest technologies available in the market, our Cisco, Avaya & Genesys contact center solutions are one of the most sought-after customer interaction solutions relied upon across various industry verticals—which includes banking, telecoms, logistics & travel, healthcare, government, education, retail and many more.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients meet their business needs in the best possible way. Our customer retention rate of 98.7% says a lot—we believe in earning our client.