iVision Plus Call Center Wallboard
Turn gigabytes of contact center data into actionable intelligence, with real-time performance monitoring
Highly innovative and interactive call center wallboard for Cisco Finesse, Genesys, and Avaya contact center platforms.
Contact center wallboard software offers real-time performance monitoring that’s visible to everyone on the floor. From Cisco UCCX/UCCE/ PCCE wallboard to Avaya, Genesys, Mitel, and AWS wallboard, NovelVox’s visual communicator displays KPIs of every agent in advanced format along with seamless 3rd party integration.
Advance call center wallboard helps manage agents to be aligned with businesses’ goals and stay updated with alerts broadcasted across the floor for enhanced customer experience.
Real power comes from being able to ‘mash up’ contact center data from multiple sources to provide a view that is relevant to the particular call center activity or priority at a definitive point in time. This “view” is displayed graphically, which empowers & motivates supervisors and agents alike.
iVision Call Center Wallboard offers multiple views based on real contact center experience that provides transformational insight into contact center performance, leading to informed decisions with the help of a state-of-the-art call center dashboard.
Being one of the leading contact center solution providers in the world, NovelVox is committed to providing customized contact center solutions through our market-leading unified communication products.
NovelVox, being a market leader in contact center software development, has been providing industry-specific customized solutions in synch with the latest contact center technology. Our call center wallboard is one of the most sought-after customer interaction solutions relied upon by top industry leaders. It empowers agents with a powerful suite of features, motivates them real-time performance metrics, and more. NovelVox solutions help you reduce AHT and improve FCR, thereby enhancing the agent-customer interaction and productivity.
Call Center Wallboards are armed with the latest technologies available in the market. Our Cisco, Avaya & Genesys, Mitel, and Amazon Connect contact center solutions are one of the most sought-after customer interaction solutions relied upon across various industry verticals—which includes banking, telecoms, logistics & travel, healthcare, government, education, retail, and many more.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients meet their business needs in the best possible way. Our customer retention rate of 98.7% says a lot—we believe in earning our clients.