NovelVox

Cerner Integration

Enhance agent productivity and elevate the patient experience in healthcare contact centers with a robust integration between Cerner and NovelVox Agent Desktop.


Ready contact center integration
with Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, and Dialpad contact centers.

cerner integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Access Unified and Contextual Patient Information

Seamlessly pull key patient information from Cerner on a unified & integrated agent desktop from NovelVox and handle patient queries more efficiently. Eliminate unnecessary screen toggling while enabling contextual conversations to deliver patient-centered experiences.
cerner ehr integration

Automate Repetitive Service Operations

Integrate workflows to automate customer service operations, such as scheduling appointments, updating report status, initiating billing, etc. Supports all types of integration methodologies like FHIR, HL7, and EDT feed, ensuring seamless Cerner and agent desktop integrations.

Build Enduring Relationships with Patients and Members

Engage patients in personalized, one-on-one conversations leveraging a 360-degree view of patient records from Cerner. Elevate patient experiences with every interaction while building lifelong relationships.
Cerner Integration for Contact Centers
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

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