NovelVox

Social Conversations by CXInfinity

Serve customers on
social
with an intelligent
CX platform

Engage with the customers on their preferred social and instant messaging channel to elevate brand loyalty.
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Talk to customers on their favorite social channels

Start conversations anywhere — track them in one place

Empower customers to reach you any time, on any social channel. With a unified agent desktop, everything is integrated into a single workspace and AI handles routing, pulls up customer information and suggests responses.

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Integrate bots and AI into Social Messaging

Every experience is made to match your customers’ needs, so customers can resolve issues quickly, even when an agent is not available.
Never lose another lead to an unanswered question.
CXInfinity bots use AI to answer simple inquiries, allowing your agents to work on more complex issues and enabling you to convert faster and smarter.

Flexible Deployment

Integrate with your existing CX Platform or switch to CXInfinity
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Put answers at your customers’ fingertips – and free up your agents

Never worry about a missed question, a lost sign-up, or an unhappy customer. Leverage your knowledge base to bring the right answers to customers, whether they are interacting with agents or talking to a bot.
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Be a Step Closer to Your Customers
Wherever They Are

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Multichannel end-to-end case management

Start cases on any channel and close them on any other channel.
Convenience is vital for you and your customers.
With CXInfinity, easily open and resolve cases within the omnichannel interface. Keep your cases organized and follow up easily on open issues, even when customers message you from multiple platforms.
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Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
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Build, Grow, and Scale Your Way

Referral

Bring us more sales opportunities through referrals and get rewarded for every referral that becomes our customer.

Reseller

Get certified to include NovelVox products in your offerings and get a commission each deal when you resell.

Implementation Partner

Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

Explore NovelVox Solutions

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