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Cisco Finesse Unified Agent Desktop

Enhance Remote Agent Connectivity & Customer Experience with NovelVox Cisco Finesse Mobile Agent App

Contact center operations today are not just about providing services from a dedicated contact center using chat, calls, emails etc., but also extending all the core contact center capabilities to a remote user. A lot of the contact center professionals spend time on the field at remote locations or traveling due to their professional commitments. […]

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Supervisor

How Many Desktops is Your Supervisor Using?

Often when it comes to agent experience we talk a lot about having a Unified Agent Desktop, but what about your supervisor? For a supervisor to work effectively and efficiently, they also need a unified desktop that is designed like a cockpit, where they have access to actionable intelligence and ability to make decisions based […]

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Agent Experience, Cisco Finesse Unified Agent Desktop

Happy Agents = Happy Customers

Agents are your contact center superheroes. They are your champions. They are your brand ambassadors, so it goes without saying, Happy Agent equals Happy Customers. In a recent survey by Cisco, 26% of agent time is spent looking for data across multiple screens. Would this time be better spent engaging with your customer? Thus, businesses […]

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