Chat with us, powered by LiveChat

How Many Desktops is Your Supervisor Using?

Often when it comes to agent experience we talk a lot about having a Unified Agent Desktop, but what about your supervisor? For a supervisor to work effectively and efficiently, they also need a unified desktop that is designed like a cockpit, where they have access to actionable intelligence and ability to make decisions based […]

Read More
Agent Experience, Cisco Finesse Unified Agent Desktop

Happy Agents = Happy Customers

Agents are your contact center superheroes. They are your champions. They are your brand ambassadors, so it goes without saying, Happy Agent equals Happy Customers. In a recent survey by Cisco, 26% of agent time is spent looking for data across multiple screens. Would this time be better spent engaging with your customer? Thus, businesses […]

Read More

Request A Demo