NovelVox
Conversational AI

How Deep is Your Trust: The Concerning Rise of Deep Fake and Its Implications on Society

CTI Connector

5 Ways to Step Up Your Healthcare Services with EPIC CTI Connector

Conversational AI

Conversational AI Chatbot: What is It and Why You Need it?

Customer Experience

Decoding the Net Promoter Score: Its Significance and Calculation

Customer Experience

What is AHT (Average Handle Time) and Why Does it Matter for Your Business?

Customer Experience

Mastering First Call Resolution (FCR) in Contact Centers: Tips to Surpass Industrial Benchmarks

CTI Connector

Everything You Need to Know About CTI (Computer Telephony Integration)

CX Scoop Infographic

Are Disjointed Communication Channels Holding Back Your Customer Support?

CTI Connector

Everything You Need to Know About Salesforce CTI Integration

Customer Experience

Understanding the Criticality of Call Abandonment Rate in Contact Centers: Exploring Ways and Means to Improve it

CTI Connector

Oracle + CTI: Give Your Business The Competitive Edge It Deserves

Events

NovelVox and Five9 will be at HIMSS ‘24: Know How to Lay the Foundation of a Digitally-Driven Healthcare Ecosystem

Events

NovelVox Joins Forces With Avaya at LEAP 2024 to Present Future-Ready CX Solutions

Customer Experience

The Time for Credit Union Digital Transformation is Now!

Conversational AI

How Conversational AI Has Improved Customer Retention?

Customer Experience

Unlocking The Power of AI to Transform Customer Experience

Customer Experience

Mitigating Agent Attrition Rate to Boost Customer Experience

CTI Connector

Patient-Centric Communication: Improving the Patient Experience with Epic CTI Connectors

Contact Center Wallboard

Beyond Metrics: Using Contact Center Wallboards for Employee Motivation

CTI Connector Unified Agent Desktop

CTI Connector vs. Unified Agent Desktop: Choosing the Right Solution for Your Contact Center

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