NovelVox
CTI Connector

Deliver Superior Customer Service and Win Customer Loyalty with ServiceNow CTI

Contact Center Solutions

8 Patient Engagement Strategies to Boost Healthcare Outcomes

Conversational AI

Sentiment Analysis for Better Customer Interactions in Contact Center

Contact Center Solutions

Everything You Need to Know About Patient Engagement

Conversational AI

Emotional AI: Reforming Customer Interactions

Contact Center Solutions

5 Benefits of Implementing Interactive Voice Response (IVR)

Contact Center Solutions

Maximizing ROI with Self-Service Kiosks: Strategies for Success

CTI Connector

Rethink Customer Support in the Banking Sector: 5 Strategic Ways Freshdesk CTI Can Help

CTI Connector

ServiceNow Genesys Integration: 3 Significant Benefits of Integrating Your Telephony System with Your ITSM System

Customer Experience

What is the Customer Satisfaction Score (CSAT)? How to Measure it and Strategies to Improve

Conversational AI

How Deep is Your Trust: The Concerning Rise of Deep Fake and Its Implications on Society

CTI Connector

5 Ways to Step Up Your Healthcare Services with EPIC CTI Connector

Conversational AI

Conversational AI Chatbot: What is It and Why You Need it?

Customer Experience

Decoding the Net Promoter Score: Its Significance and Calculation

Customer Experience

What is AHT (Average Handle Time) and Why Does it Matter for Your Business?

Customer Experience

Mastering First Call Resolution (FCR) in Contact Centers: Tips to Surpass Industrial Benchmarks

CTI Connector

Everything You Need to Know About CTI (Computer Telephony Integration)

CX Scoop Infographic

Are Disjointed Communication Channels Holding Back Your Customer Support?

CTI Connector

Everything You Need to Know About Salesforce CTI Integration

Customer Experience

Understanding the Criticality of Call Abandonment Rate in Contact Centers: Exploring Ways and Means to Improve it

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

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