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NovelVox Agent Desktop For Banks & Credit Unions

Novelvox introduces a powerful unified agent and supervisor desktops exclusively designed for Banks & Credit Unions.
Reduce Average Handle Time (AHT), improve First Contact Ratio (FCR) and members engagement experience all while saving over 14% of contact center operations cost.

This video will cover

  • Unique desktops for each department
  • Powerful Supervisor desktop
  • Admin panel to manage services
  • Desktop customization
  • iVision wallboard integration
  • Much more..
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Agent Accelerator
Solutions for Credit Unions Industry
Solutions for Banking Industry
Agent Accelerator
CXInfinity

Resources

Technology Working as a Crusader for Quality Credit Unions Member Experience
How To Digitally Transform Credit Union Member Service in 2023
Checklist to build a Modern Digital Credit Union
3 Ways to Boost FCR and Reduce Customer Churn
What’s the Power of Powerful Integration?
Implementing AI in Modern Contact Center
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