Novelvox introduces a powerful unified agent and supervisor desktops exclusively designed for Banks & Credit Unions.
Reduce Average Handle Time (AHT), improve First Contact Ratio (FCR) and members engagement experience all while saving over 14% of contact center operations cost.
The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and
Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few
The pandemic came as an invader that affected lives and financials drastically. Our Credit Union client needed to foster its contact center operations for member and agent experience in no