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Why WhatsApp is now an essential channel in your CX Strategy

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential for transforming customer service.

CXInfinity takes charge by utilizing complete potential of WhatsApp with productivity tools and 3rd party integrations that give unified Interface to the agents and personalised experience to the customers.

Join the webinar to learn how WhatsApp integration can help you

  • Optimized conversational experiences to drive business growth
  • Continuous conversation across messaging & Social platforms for a seamless experience
  • Unleash conversational commerce by taking up the conversation from anywhere without losing context.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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WhatsApp Integration with BOT
WhatsApp Integration for Cisco

Resources

10 Ways to Engage Customers with WhatsApp Chatbot
Move Beyond Hype โ€“ WhatsApp Chatbots for Your Business
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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