Customized ServiceNow Smart CTI Connector for Cisco
Empower agents to easily manage ticketing operations at Cisco contact centers with seamless ServiceNow CTI integrations. Now, don't let your agents switch screens to handle calls and manage tickets. Equip them with powerful CTI controls for improved productivity and performance.
Years of Expertise
Deployments in 20+ Countries
Single Screen View
Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.
Explore the potential of your Cisco contact centers with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.
Better FCR & AHT
Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
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