ServiceNow CTI Connector for Cisco Contact Centers
Seamlessly integrate Cisco and ServiceNow for a Unified Caller Experience
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Streamline Cisco Contact Center Agent Operations
with Smart ServiceNow CTI Connectors
Consistent Caller Experience
- Get a single-screen display of customer information for quick responses
- Handle calls effortlessly with intuitive features such as automated logging, click-to-dial, Single Sign-On, and more
- Leverage automated workflows and custom screen pop to drive contextual conversations
- Ready integrations with Cisco UCCE, UCCX, PCCE, and CUCM.
Boost Performance with Productivity Add-ons
- Optimize workflows by configuring your system to provide swift access to the in-built Knowledge Base and Case Management tool
- Engage and motivate agents to stay on top of KPIs with an interactive Agent Dashboard.
Seamless Agent Performance Management
- Enable Supervisors to monitor and guide agents with barge-in, silent monitoring, agent state change, and whisper-in functionalities
- Track team and queue statistics to streamline processes and optimize resource allocation
Streamline Processes with Pre-built Integrations
- Supports ServiceNow Paris, Orlando, Newyork, and Madrid
- Leverage 3rd party app integrations readily available for ServiceNow.
FAQ
ServiceNow CTI connector allows you to configure custom screen pop and agent workflows. This means, you can trigger screen pops based on your unique business requirements such as opening a new contact page for new callers, logging leads against conversations, and more.
This also helps in not just knowing the callers, but also understanding their past interaction journey using log history – hence, one of the ways where ServiceNow Cisco CTI integration helps establish better communication and collaboration. To know more about such benefits, read this.
The supported versions of Cisco and ServiceNow can be seen as follows;
| S. No | Supported Version_ ServiceNow | Supported Version_ Cisco |
|---|---|---|
| 1. | • Quebec • Orlando • Paris • Newyork • Madrid | • Cisco UCCE • UCCX • PCCE |
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