Customized ServiceNow CTI Connector for Cisco
Empower agents to easily manage ticketing operations at Cisco contact centers and enhance your productivity by integrating with ServiceNow CTI Connector.
Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.
Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco CTI Connector. With Cisco CTI Connector, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.
ServiceNow CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.
Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow with Cisco CTI Connector. This will result in increased Cisco contact center productivity with better call resolutions.
Explore the potential of your Cisco CTI connector with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.
Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.