Single Screen View

Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.

  • Unified view of customer information
  • Get all customer information
  • UCCE, UCCX, CUCM and PCCE compatibility
ServiceNow Integration

Easy Integration

Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco CTI Connector. With Cisco CTI Connector, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.

  • Receive ticketing information and more within CTI Connector
  • Offer improved agent-customer interaction
  • Easy integration with any third-party application besides ServiceNow
ServiceNow Integration

User Benefits

ServiceNow CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.

  • ServiceNow CTI connector enhances user experience
  • Productive features like call logging, CRM screen transfer, etc.
  • Smart features to create an excellent customer journey
ServiceNow Integration

Better FCR & AHT

Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow with Cisco CTI Connector. This will result in increased Cisco contact center productivity with better call resolutions.

  • Optimize contact center performance
  • Address more calls in a day
  • Low-cost implementation, irrespective of industry, size
ServiceNow Integration

Explore the potential of your Cisco CTI connector with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.

Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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