ServiceNow CTI Connector for Cisco Contact Centers

Seamlessly integrate Cisco and ServiceNow for a Unified Caller Experience

ServiceNow Smart CTI Connector Banner
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Streamline Cisco Contact Center Agent Operations
with Smart ServiceNow CTI Connectors

ServiceNow integration for your Cisco telephony system streamlines disintegrated workflows to help improve contact center scores like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT). Empower agents with features like dynamic call controls, custom screen pops, and automated workflows to ensure optimal customer service.

Consistent Caller Experience

Handle queries more efficiently with seamless ServiceNow CTI integration. Redefine the caller experience by streamlining workflows with an embedded agent interface within ServiceNow.
Consistent Caller Experience ​

Boost Performance with Productivity Add-ons

Equipping agents with NovelVox gadgets for Cisco CTI in ServiceNow enables them to amplify productivity while delivering consistent customer experience.

Seamless Agent Performance Management

Leverage Cisco ServiceNow CTI integration to drive improved outcomes and achieve customer service excellence.
Seamless Agent Performance Management
Automated Processes with Pre-built Integrations​

Streamline Processes with Pre-built Integrations

NovelVox helps optimize Cisco contact center operations through seamless integration with over 75 industry-leading business applications, including core applications and ticketing systems. Optimize contact center operations with intuitive integrations fully compatible with ServiceNow

FAQ

A software that allows you to connect your Cisco phone system with ServiceNow. The integration, hence, equips agents with key call controls and caller information right inside the ServiceNow screen. As a result, the interactions are handled with better response times, leading to improved agent and customer experience.
To set up the connector in your ServiceNow environment, you can choose the serverless, on prem, or hybrid deployment methods. To know more about the installation and set up process, get in touch with NovelVox Solution Experts.

ServiceNow CTI connector allows you to configure custom screen pop and agent workflows. This means, you can trigger screen pops based on your unique business requirements such as opening a new contact page for new callers, logging leads against conversations, and more.

This also helps in not just knowing the callers, but also understanding their past interaction journey using log history – hence, one of the ways where ServiceNow Cisco CTI integration helps establish better communication and collaboration. To know more about such benefits, read this.

The supported versions of Cisco and ServiceNow can be seen as follows;


S. NoSupported Version_ ServiceNowSupported Version_ Cisco
1.

• Quebec

• Orlando

•  Paris

• Newyork

• Madrid

• Cisco UCCE

• UCCX

• PCCE
• CUCM

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.