Single Screen View

Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.

  • Unified view of customer information
  • Get all customer information
  • UCCE, UCCX and PCCE compatibility
ServiceNow Integration

Easy Integration

Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco CTI Connector. With Cisco CTI Connector, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.

  • Receive ticketing information and more within CTI Connector
  • Offer improved agent-customer interaction
  • Easy integration with any third-party application besides ServiceNow
ServiceNow Integration

User Benefits

ServiceNow CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.

  • Enhanced user experience
  • Productive features like call logging, CRM screen transfer, etc.
  • Smart features to create an excellent customer journey
ServiceNow Integration

Better FCR & AHT

Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow with Cisco CTI Connector. This will result in increased Cisco contact center productivity with better call resolutions.

  • Optimize contact center performance
  • Address more calls in a day
  • Low-cost implementation, irrespective of industry, size
ServiceNow Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

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