Customized ServiceNow Smart CTI Connector for Cisco

Empower agents to easily manage ticketing operations at Cisco contact centers and enhance your productivity by integrating with ServiceNow Smart CTI Connector.

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Single Screen View

Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.

Easy Integration

Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco contact centers. With Cisco CTI integration, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.

User Benefits

ServiceNow Smart CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.

Explore the potential of your Cisco contact centers with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.

Better FCR & AHT

Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow CTI Connector with Cisco. This will result in increased Cisco contact center productivity with better call resolutions.

Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.