Customized ServiceNow CTI Connector for Cisco

Empower agents to easily manage ticketing operations at Cisco contact centers and enhance your productivity by integrating with ServiceNow CTI Connector.

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12
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Single Screen View

Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.

Unified view of customer information
Get all customer information
UCCE, UCCX, CUCM and PCCE compatibility

Easy Integration

Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco CTI Connector. With Cisco CTI Connector, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.

Receive ticketing information and more within CTI Connector
Offer improved agent-customer interaction
Easy integration with any third-party application besides ServiceNow

User Benefits

ServiceNow CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.

ServiceNow CTI connector enhances user experience
Productive features like call logging, CRM screen transfer, etc.
Smart features to create an excellent customer journey

Better FCR & AHT

Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow with Cisco CTI Connector. This will result in increased Cisco contact center productivity with better call resolutions.

Optimize contact center performance
Address more calls in a day
Low-cost implementation, irrespective of industry, size

Explore the potential of your Cisco CTI connector with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.

Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.