ServiceNow CTI Connector for Cisco Contact Center

Seamlessly integrate Cisco and ServiceNow for a unified caller experience.

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Cisco ServiceNow CTI Connector

Years of Expertise


Deployments in 20+ Countries


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Streamline Cisco Contact Center agent operations
with Smart ServiceNow CTI Connectors

ServiceNow integration for your Cisco telephony system streamlines disconnected workflows to help improve contact center scores like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT). Empower agents with features like dynamic call controls, custom screen pops, and automated workflows to ensure optimal customer service.

Consistent Caller Experience

Handle queries more efficiently with seamless ServiceNow CTI integration. Redefine the caller experience by streamlining workflows with an embedded agent interface within ServiceNow.
servicenow cisco integration

Boost Performance with Productivity Add-ons

Equipping agents with NovelVox gadgets for Cisco CTI in ServiceNow enables them to amplify productivity while delivering consistent customer experience.

Seamless Agent Performance Management

Leverage Cisco ServiceNow CTI integration to drive improved outcomes and achieve customer service excellence.
uccx servicenow integration

Streamline Processes with Pre-built Integrations

NovelVox helps optimize Cisco Contact Center operations through seamless integration with over 75 industry-leading business applications, including core applications and ticketing systems. Optimize contact center operations with intuitive integrations fully compatible with ServiceNow.


A software that allows you to connect your Cisco phone system with ServiceNow. The integration, hence, equips agents with key call controls and caller information right inside the ServiceNow screen. As a result, the interactions are handled with better response times, leading to improved agent and customer experience.
To set up the connector in your ServiceNow environment, you can choose the serverless, on prem, or hybrid deployment methods. To know more about the installation and set up process, get in touch with NovelVox Solution Experts.
ServiceNow CTI Connector allows you to configure custom screen pop and agent workflows. This means, you can trigger screen pop based on your unique business requirements such as opening a new contact page for new callers, logging leads against conversations, and more. This also helps in not just knowing the callers, but also understanding their past interaction journey using log history – hence, one of the ways where ServiceNow Cisco CTI integration helps establish better communication and collaboration. To know more about such benefits, read this.

The supported versions of Cisco and ServiceNow can be seen as follows;

S. NoSupported Version_ ServiceNowSupported Version_ Cisco

• Quebec

• Orlando

•  Paris

• Newyork

• Madrid

• Cisco UCCE



What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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