Customized ServiceNow CTI Connector for Cisco
Empower agents to easily manage ticketing operations at Cisco contact centers and enhance your productivity by integrating with ServiceNow CTI Connector.
Single Screen View
Cisco CTI integrations within ServiceNow will deliver optimized user experience for your Contact Center. It offers the agents with an integrated view of all customer details on a single screen to help agents offer uninterrupted customer experience.
- Unified view of customer information
- Get all customer information
- UCCE, UCCX, CUCM and PCCE compatibility
Easy Integration
Enhance your contact center performance by seamlessly integrating ServiceNow with Cisco CTI Connector. With Cisco CTI Connector, you will be also able to fetch information from any other third-party application with an open API, besides ServiceNow.
- Receive ticketing information and more within CTI Connector
- Offer improved agent-customer interaction
- Easy integration with any third-party application besides ServiceNow
User Benefits
ServiceNow CTI connector integration with Cisco contact center will give agents access to useful features like CRM transfer, Click to Dial, and more. Raise your customer engagement level.
- ServiceNow CTI connector enhances user experience
- Productive features like call logging, CRM screen transfer, etc.
- Smart features to create an excellent customer journey
Better FCR & AHT
Improve your contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating ServiceNow with Cisco CTI Connector. This will result in increased Cisco contact center productivity with better call resolutions.
- Optimize contact center performance
- Address more calls in a day
- Low-cost implementation, irrespective of industry, size
Explore the potential of your Cisco CTI connector with ServiceNow integration. NovelVox Cisco CTI integration with ServiceNow enhances team productivity largely. ServiceNow CTI comes with advanced call controls and other features embedded within the interface. Further, the caller details pop up on the screen, even before the call is answered.
Agents can efficiently manage tickets without switching screens. Now no need to bother customers by asking for their information time and again. Significantly improve FCR and AHT along with optimized agent performance. ServiceNow integration with Cisco CTI enables a smoother experience for agents and customers.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
