Integrate SAP CRM with Leading Contact Center Platforms
Scale up your contact center capabilities by seamlessly integrating SAP CRM with Cisco, Webex, Avaya, Genesys, Five9, Dialpad, Amazon Connect, and Zoom Contact Centers
15+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Redefine Agent Efficiency and Unleash Business Potential
Discover the power of SAP system integration with NovelVoxโs unified agent desktop. Capitalize on integration with SAP to elevate customer experiences, supercharge efficiency, and set forth a journey of unparalleled business growth.
Tailor Customer Engagements
Amplify Agent Efficiency
Achieve Cost Efficiencies
Amplify Agent Productivity
with Customer Insights
Grant your agents a comprehensive understanding of interaction history and customer details before they pick up the call. Leverage SAP data integration to instantly populate customer details on the unified agent desktop interface for contextual responses.
- Screen pop customer details on the agent's screen the moment a call is received.
- Effortlessly manage calls through an embedded agent interface.
- Navigate information and related records effortlessly without toggling between screens during calls.
Optimize SAP CRM Integration
as per Business Needs
Unlock the full potential of your SAP CRM with a customizable agent desktop designed for industries such as Banking & Finance, Telecom, Retail, Healthcare, Credit Union, etc. Elevate agent productivity and customer experience with an intuitive agent desktop tailored to your specific business needs.
- Choose from a variety of industry-specific templates or design a custom agent desktop that suits your unique business needs.
- Easily modify layouts without coding and choose from a range of gadgets with an intuitive Drag & Drop Designer studio.
- Ensure brand consistency with agent desktops that adhere to your branding guidelines, including logo, brand colors, and font for a cohesive customer experience.
Elevate Sales Dynamics with Third-party Integrations
Rationalize call handling time for agents with SAP integration services from NovelVox. Unify information from multiple sources to reduce response times and ensure proactive engagement with customers.
- Automate business processes and streamline support tasks
- Seamlessly integrate with leading contact centers, including Cisco, Webex, Avaya, Genesys, Five9, Dialpad, Amazon Connect, and Zoom.
- Avail a comprehensive library of over 75 third-party applications.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
