Implementing AI in Modern Contact Center

Adoption of AI in contact center industry is only set to skyrocket further

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Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.

From 10% in 2015 to 37% in 2019, AI adoption has increased by 270%. It is being considered the key driving force is the power of exponential customer engagement. Where the contact centers earlier focused on reducing cost and maximizing profit, now the shift is towards creating exceptional customer experience and long-term relationships.

From omnichannel engagement to 24/7 availability, from self-service to instant reverts, criteria for good CX have evolved largely and this is where AI is revolutionizing things. AI creates a win-win situation for businesses and customers. It improves annual growth and helps agents handle conversation volume, whereas, on the other hand, it delights 66% of customers who prefer interacting with AI-driven bots. Download this whitepaper to

Learn the advantages of AI

Know how AI is transforming Contact Centers

Understand how to implement AI for higher retention and, increased profits.

Implementing AI in Modern Contact Center
Modern Contact Center

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Adoption of AI in contact center industry is only set to skyrocket further

Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.

From 10% in 2015 to 37% in 2019, AI adoption has increased by 270%. It is being considered the key driving force is the power of exponential customer engagement. Where the contact centers earlier focused on reducing cost and maximizing profit, now the shift is towards creating exceptional customer experience and long-term relationships.

From omnichannel engagement to 24/7 availability, from self-service to instant reverts, criteria for good CX have evolved largely and this is where AI is revolutionizing things. AI creates a win-win situation for businesses and customers. It improves annual growth and helps agents handle conversation volume, whereas, on the other hand, it delights 66% of customers who prefer interacting with AI-driven bots. Download this whitepaper to

  • Learn the advantages of AI
  • Know how AI is transforming Contact Centers
  • Understand how to implement AI for higher retention and, increased profits.

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