Zendesk CTI Connector for Genesys Contact Center

Handle calls faster and elevate customer experience using integrated connectors. Deliver personalized customer service by addressing queries with a unified view of call details over Genesys CTI connectors for Zendesk.

Zendesk Genesys CTI Connector

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Higher Customer Interactions

Increase customer interactions with personalized experience by empowering your agents with caller information. Resolve more queries with a unified view of caller details over Genesys CTI connector for Zendesk.
Zendesk Genesys CTI Connector
Zendesk Genesys CTI Connector

Level-up Agent Productivity

From quick access to caller information to integrated call controls within Zendesk empower agents to offer seamless caller experience. Advanced telephony integrations within Zendesk allow agents to focus on conversation.

Superpower Supervisors

Make supervisor assist and monitor agents in real-time with Zendesk CTI connector for Genesys contact center. Check agent status such as ready, not ready, talking for effective routing.
Zendesk Genesys CTI Connector
Zendesk Genesys CTI Connector

Superior call quality

Genesys CTI connector or Zendesk comes with single sign-on feature, saving time to handle calls efficiently and resolve them at the earliest. calls faster. The system call variable offers ample information to make every call success. Benefit with features like Call Consult, Transfer, Conference, Answer, Retrieve, etc.

Amplify efficiency

Elevate efficiency with an integrated connector. Empower agents with call controls to simplify their tasks with this touch of CTI integration.
Zendesk Genesys CTI Connector

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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