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Zendesk CTI Connector for Genesys Contact Center
Handle calls faster and elevate customer experience using integrated connectors. Deliver personalized customer service by addressing queries with a unified view of call details over Genesys CTI connectors for Zendesk.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Higher Customer Interactions
Increase customer interactions with personalized experience by empowering your agents with caller information. Resolve more queries with a unified view of caller details over Genesys CTI connector for Zendesk.
- Unified view of caller information
- Greet customers with the first name
- Screen pop-up customer details and interaction history from Zendesk
Level-up Agent Productivity
From quick access to caller information to integrated call controls within Zendesk empower agents to offer seamless caller experience. Advanced telephony integrations within Zendesk allow agents to focus on conversation.
- Click to dial a contact from within Zendesk
- Configurable log templates for call notes
- Associate Record, Transfer Screen, Seamless state switches etc.
Superpower Supervisors
Make supervisor assist and monitor agents in real-time with Zendesk CTI connector for Genesys contact center. Check agent status such as ready, not ready, talking for effective routing.
- Analyze calls in queue and queue statistics
- Barge- in real-time calls without interrupting
- Live call duration tracker
Superior call quality
Genesys CTI connector or Zendesk comes with single sign-on feature, saving time to handle calls efficiently and resolve them at the earliest. calls faster. The system call variable offers ample information to make every call success. Benefit with features like Call Consult, Transfer, Conference, Answer, Retrieve, etc.
- Business-specific Zendesk CTI interface
- Quick access to customer information
- Make use of other system call variables
Amplify efficiency
Elevate efficiency with an integrated connector. Empower agents with call controls to simplify their tasks with this touch of CTI integration.
- Add disposition codes
- Interactive and simplified user interface
- Configurable speed dials
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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