Zendesk CTI Connector for Genesys Contact Center

Raise customer experience and agent performance with Zendesk CTI Connector for Genesys

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Higher Customer Interactions

Increase customer interactions with personalized experience by empowering your agents with caller information. Resolve more queries with a unified view of caller details over Genesys CTI connector for Zendesk.

Level-up Agent Productivity

From quick access to caller information to integrated call controls within Zendesk empower agents to offer seamless caller experience. Advanced telephony integrations within Zendesk allow agents to focus on conversation.

Superpower Supervisors

Make supervisor assist and monitor agents in real-time with Zendesk CTI connector for Genesys contact center. Check agent status such as ready, not ready, talking for effective routing.

Superior call quality

Genesys CTI connector or Zendesk comes with single sign-on feature, saving time to handle calls efficiently and resolve them at the earliest. calls faster. The system call variable offers ample information to make every call success. Benefit with features like Call Consult, Transfer, Conference, Answer, Retrieve, etc.