NovelVox

Smart CTI Connectors

Boost Agent Performance with Omnichannel enabled Computer Telephony Integration (CTI) to Deliver Personalized Experience

Smart CTI Connector for Webex Calling

Seamlessly Integrate Salesforce with Webex Calling for Improved Experience - both for Agents and Customers

Popular Integrations :

ServiceNow-Integration 1 (1)
zendesk-Integration 1 (1)
Frame 252 (2)
app 1 3
webex-calling

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Smart CTI Connector for Webex Calling

Boost Agent Performance with Omnichannel enabled Computer Telephony Integration (CTI) to Deliver Personalized Experience

Popular Integrations :

epic 1
zendesk-Integration 1 (1)
Frame 252 (2)
app 1 3

Elevate the Customer Service
with Smart CTI Connector

Smart CTI Connector designed for Webex Calling to deliver improved customer experience with automated workflow and simplified agent-customer interaction. Leverage our CTI integrations for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics to significantly reduce Average Handling Time (AHT) and improve First Call Resolution (FCR).

Empower Agents with
Single Intuitive Interface

Seamlessly connect Webex calling with your unique CRM environment leveraging Smart CTI integration from NovelVox. Amplify agent productivity by providing them with an unified interface for all call controls and actions.
Empower Agents with Single Intuitive Interface

Personalize Caller Experience

Leverage Smart CTI Connector to hyper-personalize customer interactions. Enable agents to quickly validate caller information and offer proactive services, without even leaving the CRM screen.

Simplify Workflows for
Smoother Operations

Move beyond standard Computer Telephony Integration(CTI) capabilities by configuring agent workflows as per your unique business requirements. Create unique screen pop flows based on actions triggered in CRM and automate agent tasks for improved customer service operations.
Simplify Workflows for Smoother Operations

Seamlessly Connect & Drive
Value from Existing Applications

NovelVox offers CTI integration for Webex Calling with business applications like Salesforce, MS Dynamics, ServiceNow, Zendesk, and Freshdesk.

Multiple Platforms Supported by Smart CTI Connector

Easy Integration with Business Functions

Smart CTI Connector ensure all your customer information from your CRM can be accessed from single interface, resulting in more effective sales and customer care operations and faster service delivery.

Customer Service

Ticketing

CRM

Optimize Contact Center Operations
Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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