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Smart CTI Connectors
Boost Agent Performance with Omnichannel enabled Computer Telephony Integration (CTI) to Deliver Personalized Experience
- Automated Workflows
- Omnichannel Support
- Built-in Productivity Add-ons
Smart CTI Connector for Webex Calling
Seamlessly Integrate Salesforce with Webex Calling for Improved Experience - both for Agents and Customers
Popular Integrations :
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Elevate the Customer Service
with Smart CTI Connector
Smart CTI Connector designed for Webex Calling to deliver improved customer experience with automated workflow and simplified agent-customer interaction. Leverage our CTI integrations for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics to significantly reduce Average Handling Time (AHT) and improve First Call Resolution (FCR).
Empower Agents with
Single Intuitive Interface
Seamlessly connect Webex calling with your unique CRM environment leveraging Smart CTI integration from NovelVox. Amplify agent productivity by providing them with an unified interface for all call controls and actions.
- Embedded call controls to handle interactions without switching screens
- Automated call logging, click-to-dial, and more productivity features
- Powerful dialing functions to eliminate manual dialing
Personalize Caller Experience
Leverage Smart CTI Connector to hyper-personalize customer interactions. Enable agents to quickly validate caller information and offer proactive services, without even leaving the CRM screen.
- Handle interactions better with automated call logging
- Screen pop to know caller’s information
- Easily access caller information via webex calling call variables inside CTI
Simplify Workflows
for
Smoother Operations
Move beyond standard Computer Telephony Integration(CTI) capabilities by configuring agent workflows as per your unique business requirements. Create unique screen pop flows based on actions triggered in CRM and automate agent tasks for improved customer service operations.
- Quickly configure automated workflows and custom screen pops.
- Retain interaction context and resolve queries faster
- Quickly search CRM contacts inside CTI interface
Seamlessly Connect & Drive
Value from Existing Applications
NovelVox offers CTI integration for Webex Calling with business applications like Salesforce, MS Dynamics, ServiceNow, Zendesk, and Freshdesk.
Multiple Platforms Supported by Smart CTI Connector
Easy Integration with Business Functions
Smart CTI Connector ensure all your customer information from your CRM can be accessed from single interface, resulting in more effective sales and customer care operations
and faster service delivery.
Customer Service
Ticketing
CRM
Optimize Contact Center Operations
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
