Salesforce CTI Connector for Genesys Contact Center

Automate Salesforce workflows with uniquely-integrated Salesforce CTI connectors for Genesys Engage, Cloud, and PureConnect environments. Empower agents with a unified interface to handle calls, authenticate callers, and more without leaving the Salesforce screen.

Salesforce CTI Connector for Genesys
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Improved customer interactions

Know your caller even before saying a ‘hello’ with the unified view of customer information. Equip agents with the required details with Salesforce CTI connector for Genesys contact center.
Salesforce CTI Connector for Genesys
Salesforce CTI Connector for Genesys

Enhanced Agent performance

Provide your agents with right information at the right time and right call controls to create seamless caller experience. Agents will have sustained call context with call variables embedded within CTI.

Advanced supervisor monitoring

Empower supervisor with the best capabilities for monitoring and assisting agents in real-time with Salesforce CTI connector. From agents live status to real-time performance evaluation, everything is possible with Salesforce Connector.
Salesforce CTI Connector for Genesys
Salesforce CTI Connector for Genesys

Improved call quality

The single sign-on Salesforce CTI connector for Genesys give agents the power to handle calls efficiently and resolve calls faster. The system call variable offers ample information to make every call success.

Elevate efficiency

Improve Genesys contact center performance with integrated and advance Salesforce connector. The integrated interface simplifies the call handling.
Salesforce CTI Connector for Genesys

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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