Salesforce CTI Connector for Genesys Contact Center

Elevate customer experience and improve Agent’s productivity with Salesforce CTI Connector for Genesys

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Improved customer interactions

Know your caller even before saying a ‘hello’ with the unified view of customer information. Equip agents with the required details with Salesforce CTI connector for Genesys contact center.

Enhanced Agent performance

Provide your agents with right information at the right time and right call controls to create seamless caller experience. Agents will have sustained call context with call variables embedded within CTI.

Advanced supervisor monitoring

Empower supervisor with the best capabilities for monitoring and assisting agents in real-time with Salesforce CTI connector. From agents live status to real-time performance evaluation, everything is possible with Salesforce Connector.

Improved call quality

The single sign-on Salesforce CTI connector for Genesys give agents the power to handle calls efficiently and resolve calls faster. The system call variable offers ample information to make every call success.