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Salesforce CTI Connector for Genesys Contact Center
Automate Salesforce workflows with uniquely-integrated Salesforce CTI connectors for Genesys Engage, Cloud, and PureConnect environments. Empower agents with a unified interface to handle calls, authenticate callers, and more without leaving the Salesforce screen.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Improved customer interactions
Know your caller even before saying a ‘hello’ with the unified view of customer information. Equip agents with the required details with Salesforce CTI connector for Genesys contact center.
- No screen switches to view caller information
- Greet customers with first name
- Screen pop-up customer details and interaction history from Salesforce
Enhanced Agent performance
Provide your agents with right information at the right time and right call controls to create seamless caller experience. Agents will have sustained call context with call variables embedded within CTI.
- Click to dial a contact from within Salesforce
- Configurable log templates for call notes
- Associate Record, Transfer Screen, Seamless state switches etc.
Advanced supervisor monitoring
Empower supervisor with the best capabilities for monitoring and assisting agents in real-time with Salesforce CTI connector. From agents live status to real-time performance evaluation, everything is possible with Salesforce Connector.
- Make agents ready, not-ready and logout
- Analyze calls in queue and queue statistics
- Barge- in real-time calls without interrupting
Improved call quality
The single sign-on Salesforce CTI connector for Genesys give agents the power to handle calls efficiently and resolve calls faster. The system call variable offers ample information to make every call success.
- Quick access to vital customer information
- Call Hold, Consult, Transfer, Conference, Retrieve, etc. features
- Business-specific Salesforce CTI interface
Elevate efficiency
Improve Genesys contact center performance with integrated and advance Salesforce connector. The integrated interface simplifies the call handling.
- Easy login with Agent Id, Extension, Password
- Configurable speed dials
- Click to Copy contact
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
