Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Automate Salesforce workflows with uniquely-integrated Salesforce CTI connectors for Genesys Engage, Cloud, and PureConnect environments. Empower agents with a unified interface to handle calls, authenticate callers, and more without leaving the Salesforce screen.
Provide your agents with right information at the right time and right call controls to create seamless caller experience. Agents will have sustained call context with call variables embedded within CTI.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals