Salesforce CTI Connectors for Genesys Contact Center
Proud Partners :
Years of Expertise
Deployments in 20+ Countries
Maximize agent productivity for Genesys
Contact Center with Salesforce CTI Connectors.
Synchronized Caller Experience within Salesforce
Elevate Agent Performance with Productivity Add-ons
Streamlined Workflows with Pre-built Integrations
Are your agents missing out on cross-sell and upsell chances?
The integration embeds a unique CTI interface offering key call controls and caller information (from Genesys phone system) right inside the Salesforce environment. This allows agents to receive, handle, and wrap-up customer interactions from within Salesforce.
The key caller information is fetched from the telephony system and displayed in an optimized view on the agent’s screen. This empowers agents to know their callers in advance and enables them to deliver personalized experience.
• Lightning & Classic
• Salesforce Service Cloud
• Sales Cloud
• Financial Services Cloud
• Health Cloud
• High-Velocity Sales
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals