MS Dynamics CTI Connector for Avaya Contact Center

Empower Agents to Transform Customer Experience with MS Dynamics CTI Connector for Avaya Contact Centers

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Ms Dynamics Avaya CTI Connector

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Personalize every caller experience

Improve caller experience with exceptional integration of MS Dynamics with Avaya Contact Center Solution. Offer a more personalized experience by equipping the agent with sufficient caller information even before answering the call. It helps agents connect with the caller on a whole new level by providing a single screen view of all customer details.
  • Identify caller with screen pop
  • Integrated view of caller information
  • Greet with caller’s name
  • No screen switches
Ms Dynamics Avaya CTI Connector
Ms Dynamics Avaya CTI Connector

Enhance Agent Productivity

Redefine the customer experience and match today’s customer journey by enhancing agent productivity with MS Dynamics CTI connector. They can handle more calls in a day with advanced call controls including Call Answer, Call End, Hold, Transfer, Consult, and Conference. Enhance productivity.
  • Easy click-to-dial feature to mitigate manual calling
  • Sustain call context with call notes and templates addition.
  • Transfer screen, intelligent dialing, Associate record, etc.
  • Call Consult, Call Transfer, Call Conference, Call Answer, Call Retrieve for quick response.

Enhance FCR and AHT with Seamless capabilities

Delight customers by creating a memorable experience. Improve contact center performance with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT) by seamlessly integrating MS Dynamics with Avaya CTI Connector. Utilize agents’ productivity by directing their energies to core customer interaction tasks without wasting time on screen switches for data collection.
  • Maintain call context
  • Cost effective solutions for various types & sizes of industries
  • Detailed View of caller details
  • Faster call resolutions
Ms Dynamics Avaya CTI Connector
Ms Dynamics Avaya CTI Connector

Seamless & Smart Integration

Give the much-needed boost to your contact center performance by easily integrating Avaya CTI Connector with MS Dynamics CRM. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.
  • Get ticketing information and more within CTI connector
  • Enhance agent-customer interaction
  • Integrate with any third-party application with an open API

Seamless Integration with

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Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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