Meet us at PCC EMEA, Brussels, Belgium, April 14-17, 2024 and Transform Digital Experience for Avaya.
Drive agent efficiency with seamless integration of Amazon Connect phone system and Zendesk.
Eliminate the need for screen switches by consolidating key caller information within Zendesk. Preserve call context to improve critical KPIs such as Average Handling Time (AHT) and First Call Resolution (FCR) for Amazon Connect Contact Centers.
Empower agents to deliver an exceptional customer experience with our Amazon Connect Zendesk Integration. Boost agent productivity by minimizing manual obligations and bringing comprehensive customer details on a single interface.
Harness the capabilities of Amazon Connect Omni-channel to resolve queries seamlessly across voice and chat channels. Enable agents to seamlessly switch channels and address customer concerns in a contextual manner. Respond to customers across channels in real-time, reducing wait times and enhancing overall customer satisfaction.
Simplify workflows for agents with Amazon Connect CTI in Zendesk. Automate agent tasks and streamline processes by combining disparate workflows. Empower agents with interaction context via custom screen pop flows. Resolve customer queries promptly for a better customer service experience.
24/7 support
Dedicated Customer Success Manager
Training Portal
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
Partners
