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Zendesk Smart CTI Connector for Amazon Connect Contact Center

Drive agent efficiency with seamless integration of Amazon Connect phone system and Zendesk.

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Zendesk Amazon Connect
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Ensure Seamless Customer Experience with
Amazon Connect Zendesk Integration

Eliminate the need for screen switches by consolidating key caller information within Zendesk. Preserve call context to improve critical KPIs such as Average Handling Time (AHT) and First Call Resolution (FCR) for Amazon Connect Contact Centers.

Enrich Customer Experience

Empower agents to deliver an exceptional customer experience with our CTI integration for Amazon Connect. Boost agent productivity by minimizing manual obligations and bringing comprehensive customer details on a single interface.
  • Equip agents with a 360-degree view of key customer information for agents
  • Expedite the query resolution process with quick call controls like conference, transfer, hold, retrieve, click-to-dial, etc.
  • Save agents from the hassle of constant screen switching and retain call context with a unified CTI interface.
Amazon Connect Zendesk integration

Optimize Agent Output Across Channels

Harness the capabilities of Amazon Connect Omni-channel to resolve queries seamlessly across voice and chat channels. Enable agents to seamlessly switch channels and address customer concerns in a contextual manner. Respond to customers across channels in real-time, reducing wait times and enhancing overall customer satisfaction.
  • Unify voice and chat channels for consistent CX delivery
  • Configure easily with Amazon Connect CCP panel for omni-channel interactions
  • Ensure customer loyalty with faster omnichannel services via Amazon Connect Zendesk CTI integration.

Automate Processes with Ready Integrations

Simplify workflows for agents with Amazon Connect CTI in Zendesk. Automate agent tasks and streamline processes by combining disparate workflows. Empower agents with interaction context via custom screen pop flows. Resolve customer queries promptly for a better customer service experience.
  • Integrate readily with over 75 third-party applications.
  • Automate agent tasks with custom screen pop flows
  • Realize full potential by customizing workflows as per specific business requirements.
Zendesk CTI Connector

Seamless Integration with

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What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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