NovelVox

Zoho CRM Integration

Eliminate screen toggling and automate workflows with NovelVox Unified Agent Desktop Interface pre-integrated with Zoho CRM.


Ready integration available for:
Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, and Dialpad contact centers.

Zoho CRM Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Enable Contextual Conversations

Never lose sight of interaction context by giving agents access to customer information and interaction history before they answer the call. Instantly populate customer data from Zoho and other backend systems on the unified agent desktop interface for faster and contextual call resolutions.
Zoho Agent Desktop

Elevate Agent Productivity

Bring your contact center and Zoho CRM together to automate and streamline agent workflows. Eliminate manual dependencies and allow agents to focus on strategic tasks with one-click controls, automatic logging of call and text events, and faster resolutions with intelligent routing.

Improve Customer Support and Sales Processes

Seamless Zoho Integration with Agent Desktop from NovelVox helps automate business processes and improve customer experience. Accelerate query resolution by eliminating repetitive tasks and allowing your teams the flexibility to take calls on the go.
Agent Desktop for Zoho
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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