Menu
ServiceNow CTI Connector for Avaya Contact Center
Let your agents handle calls more effectively!! Give them valuable caller information and all call controls right inside the ServiceNow screen leveraging seamless ServiceNow Avaya computer telephony integration.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Customer satisfaction
Witness an upgrade in caller-agent interaction by integrating Avaya CTI connectors with ServiceNow. Make the callers feel comfortable with personalized interactions by virtue of caller details made available to the agent prior to starting the call.
- Screen pops detailing all customer information
- Allows access to call variables within interface
- Sustain call context even during call/screen transfers
Agent Responsiveness
Empower the agent to do better with Avaya CTI Connector for ServiceNow. Call controls are embedded within ServiceNow via Avaya CTI Telephony integrations.
- Mitigate manual calling to save time
- Transfer calls without losing context
- Features like transfer screen, intelligent dialing, Associate record, etc.
Supplement supervision
Render policies effective with an efficient supervision mechanism. Monitoring tools and actions for supervisors to spot errors in real-time in an ongoing call without having to interrupt it. Advanced call features to serve effective monitoring Avaya CTI connectors for ServiceNow.
- View calls routed to the queue in real time by Queue Statistics
- Be aware about agent’s availability at all times to effectively route calls.
- Barge-in feature for a real-time analysis of agent’s performance
Rationalize call handling time
Significantly bring down the average time of agent-caller interaction while boosting first-call resolution rates. Allow the agent to focus on enhancing conversion rates without having to waste time on recurrent jobs.
- Details of customer interaction history
- Unified data display mitigates several screen switches
- Call Consult, Call Transfer, Call Conference, Call Answer, Call Retrieve
Reinforce efficiency
Empower the agents with efficient tools and techniques via Avaya CTI Connectors for ServiceNow. Enhance call resolution rates while bringing down the time to resolve them.
- On-prem or cloud-based CTI installations
- Business and department specific customization
- Ensure seamless connectivity via third-party integrations
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
