ServiceNow CTI Connector for Avaya Contact Center

Elevate Agent productivity and Customer Experience with Avaya CTI Connector

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Customer satisfaction

Witness an upgrade in caller-agent interaction by integrating Avaya CTI connectors with ServiceNow. Make the callers feel comfortable with personalized interactions by virtue of caller details made available to the agent prior to starting the call.

Agent Responsiveness

Empower the agent to do better with Avaya CTI Connector for ServiceNow. Call controls are embedded within ServiceNow via Avaya CTI Telephony integrations.

Supplement supervision

Render policies effective with an efficient supervision mechanism. Monitoring tools and actions for supervisors to spot errors in real-time in an ongoing call without having to interrupt it. Advanced call features to serve effective monitoring Avaya CTI connectors for ServiceNow.

Rationalize call handling time

Significantly bring down the average time of agent-caller interaction while boosting first-call resolution rates. Allow the agent to focus on enhancing conversion rates without having to waste time on recurrent jobs.

Reinforce efficiency

Empower the agents with efficient tools and techniques via Avaya CTI Connectors for ServiceNow. Enhance call resolution rates while bringing down the time to resolve them.