ServiceNow CTI Connector for Avaya Contact Center

Let your agents handle calls more effectively!! Give them valuable caller information and all call controls right inside the ServiceNow screen leveraging seamless ServiceNow Avaya computer telephony integration.

ServiceNow Avaya CTI Connector

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Customer satisfaction

Witness an upgrade in caller-agent interaction by integrating Avaya CTI connectors with ServiceNow. Make the callers feel comfortable with personalized interactions by virtue of caller details made available to the agent prior to starting the call.
ServiceNow Avaya CTI Connector
ServiceNow Avaya CTI Connector

Agent Responsiveness

Empower the agent to do better with Avaya CTI Connector for ServiceNow. Call controls are embedded within ServiceNow via Avaya CTI Telephony integrations.

Supplement supervision

Render policies effective with an efficient supervision mechanism. Monitoring tools and actions for supervisors to spot errors in real-time in an ongoing call without having to interrupt it. Advanced call features to serve effective monitoring Avaya CTI connectors for ServiceNow.
ServiceNow Avaya CTI Connector
ServiceNow Avaya CTI Connector

Rationalize call handling time

Significantly bring down the average time of agent-caller interaction while boosting first-call resolution rates. Allow the agent to focus on enhancing conversion rates without having to waste time on recurrent jobs.

Reinforce efficiency

Empower the agents with efficient tools and techniques via Avaya CTI Connectors for ServiceNow. Enhance call resolution rates while bringing down the time to resolve them.
ServiceNow Avaya CTI Connector

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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