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ServiceNow CTI Connector for Avaya Contact Center

Optimize agent performance and simplify workflows for Avaya with ServiceNow CTI Integration
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ServiceNow CTI Connector for Avaya Contact Center
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Streamline workflows with
Avaya Smart CTI Connector in ServiceNow

Elevate agent experience with ServiceNow CTI integration. Enable agents to access relevant information quickly, manage calls seamlessly, and enrich the customer experience by improving Average Call Handling Time (AHT) with seamless CTI integration.

Optimize Customer Interactions within ServiceNow

NovelVox’s CTI integration capabilities help businesses deliver exceptional customer service by embedding the agent interface directly into the ServiceNow screen.
  • Consolidate customer data into a single interface to speed up workflows
  • Enhance agent performance with automated logging, click-to-dial, and configurable speed dial capabilities
  • Keep conversations on track and improve agent efficiency with contextual screen pop
avaya servicenow integration
servicenow avaya integration

Boost Operational Efficiency with Productivity Add-ons

NovelVox’s agent productivity tools designed for Avaya CTI in ServiceNow help in efficient task management. By equipping agents with a range of features, they help in delivering seamless and reliable customer experience.
  • Reduce errors and inconsistencies in customer information with an up-to-date and easily accessible Knowledge Base.
  • Provide quick access to an in-built Case Management tool.
  • Enable agents to view performance gaps with an interactive Agent Dashboard.

Accelerate Workflows with Ready-to-Use Integrations

Effectively optimize Avaya Contact Center operations via seamless ServiceNow integrations from NovelVox and access to 75+ business apps, ticketing, and core industry tools.
  • Compatible with ServiceNow Quebec, Orlando, Paris, Newyork, and Madrid
  • Utilize ServiceNow integration capabilities with a wide range of third-party applications.
uccx servicenow integration

FAQ

A technology enabling businesses to connect Avaya Aura phone systems with ServiceNow ITSM platforms. The Avaya ServiceNow integration allows agents to handle customer calls without leaving the ServiceNow screen, hence improving agent and customer experience altogether.
Currently, NovelVox CTI Connectors supports the following ServiceNow and Avaya Contact Center versions:
S. No Supported Version_ ServiceNow Supported Version_ Avaya
1. • Quebec • Orlando •  Paris • Newyork • Madrid • Avaya AES
With NovelVox Avaya ServiceNow CTI integration, you get the flexibility to embed key agent performance metrics inside the CTI interface, leveraging pre-built integration with productivity add-ons from NovelVox.
The ServiceNow CTI Connector for Avaya from NovelVox empowers agents to do more by simplifying and automating their regular tasks. The ability to handle interactions from within ServiceNow with better response times, enhances customer experience and improves service quality.
What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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