Cleveland Clinic Improves Healthcare Experience for Agents and Patients

Learn how Cleveland Clinic is using Epic CTI Connector to offer a unified contact center experience to agents and patients alike.

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Cleveland Clinic Foundation is one of the leading non-profit multispecialty academic medical centers that’s consistently been recognized in the U.S. and throughout the world for its expertise and care. 

Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. 

In this case study, we will explore the Cleveland Clinic story and how they overcame the challenges with siloed applications by integrating Epic with their Cisco Finesse phone system – leveraging Epic CTI Connector. Discover how this integration helped them automate patient identification, record retrieval, internal workflows, and more. 

Download the case study to learn about:

Key challenges of working with siloed workspaces in a healthcare contact center

Easy Epic CTI integrations to empower streamline workflows and enhance patient experience

Replacing screen toggling with unified CTI interface for improved call handling times

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

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