Microsoft Dynamics Genesys CTI Integration
Enhance agent performance with effortless integration of Genesys phone system with Microsoft Dynamics 365
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Seamless Support Operations with
MS Dynamics Genesys CTI Integration
Strengthen agent capabilities with Genesys Smart CTI Connector embedded into MS Dynamics environment. Equip agents to handle high call volumes easily by providing an integrated interface for call handling and contextual customer interactions.
Enrich Customer Experience within MS Dynamics
Break free from traditional telephony and take your customer service to the next level with Genesys and MS Dynamics 365 integration. Optimize interactions across touchpoints and rationalize resolution times by equipping agents with quick call controls.
- Say goodbye to screen hopping and say hello to seamless query resolutions with Genesys
- Streamline customer service operations for agents with features like screen pop, screen transfer, associate record, automated call logging, call disposition, and more.
Integrated Omni-channel Experience for Genesys PureCloud
- Integrate Genesys email and chat functionalities into MS Dynamics for efficient customer service
- Seamlessly engage with customers through the integration of Genesys embeddable framework.
- Enable your agents to engage in contextual conversations across all channels other than voice
Amplify Agent Capabilities with Productivity Add-ons
- Centralize and organize customer information with an up-to-date and easily accessible Knowledge Base
- Effortlessly integrate with an intuitive Case Management Tool
- Allow agents to assess their performance and take corrective actions in real-time with an interactive Agent Dashboard
Improve Workflows with
Pre-built Integrations
NovelVox offers additional integrations with over 75 third-party applications. Elevate Genesys Contact Center operations by integrating seamlessly with various business applications, including core business apps, ticketing systems, etc.
- Supports Genesys Cloud embeddable framework for omni-channel engagements
- Compatible with Genesys Cloud, Engage, and PureCloud.
- Optimize your MS Dynamics experience with seamless integrations for a range of third-party applications
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
FAQ
The CTI connector currently supports integration with below Genesys versions:
- • Genesys Cloud
- • Engage
- • PureCloud
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
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