MS Dynamics CTI Connector for Genesys Contact Center

Drive productivity and offer seamless CX by empowering Agents with MS Dynamics CTI Connector for Genesys Contact Centers

MS Dynamics Genesys CTI Connector

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Delight customers by creating a Personalized experience

Enhance caller experience by seamlessly integrating MS Dynamics with Genesys Contact Center Solution. Now, equip your agent with sufficient caller information even before answering the call to offer a personalized experience than ever before. It lets agents connect confidently with the caller by having a single screen view of all customer details.
MS Dynamics Genesys CTI Connector
MS Dynamics Genesys CTI Connector

Boost Agent Productivity

With advanced call controls like Call End, Hold, Transfer, Consult, and more, agents can handle more calls in a day and match today’s customer expectations. Level-up your customer service with improved agent efficiency.

Drive performance with enhanced FCR and AHT

Revolutionize contact center performance by creating a memorable customer experience. Improve First Call Resolution (FCR) and reduce Average Handling Time (AHT) by seamlessly integrating MS Dynamics with Genesys CTI Connector. Boost agents’ productivity by saving time from screen switches for data collection and directing their energies to core customer interaction tasks.
MS Dynamics Genesys CTI Connector
MS Dynamics Genesys CTI Connector

Easy Integration

Easily integrate Genesys CTI Connector with MS Dynamics to give the much-needed boost to your contact center performance. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

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