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MS Dynamics CTI Connector for Genesys Contact Center
Redefine customer journeys with a seamless customer-centric offering. Drive contact center productivity with MS Dynamics CTI connectors for Genesys contact center.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Delight customers by creating a Personalized experience
Enhance caller experience by seamlessly integrating MS Dynamics with Genesys Contact Center Solution. Now, equip your agent with sufficient caller information even before answering the call to offer a personalized experience than ever before. It lets agents connect confidently with the caller by having a single screen view of all customer details.
- No screen switches
- Integrated view of caller information
- Greet with caller’s name
- Identify caller with screen pop
Boost Agent Productivity
With advanced call controls like Call End, Hold, Transfer, Consult, and more, agents can handle more calls in a day and match today’s customer expectations. Level-up your customer service with improved agent efficiency.
- Resolve more calls in less time
- Sustain call context with call notes and templates addition.
- Easy click-to-dial feature to mitigate manual calling
- Transfer screen, intelligent dialing, Associate record, etc.
- Call Consult, Call Transfer, Call Conference, Call Answer, Call Retrieve for quick response.
Drive performance with enhanced FCR and AHT
Revolutionize contact center performance by creating a memorable customer experience. Improve First Call Resolution (FCR) and reduce Average Handling Time (AHT) by seamlessly integrating MS Dynamics with Genesys CTI Connector. Boost agents’ productivity by saving time from screen switches for data collection and directing their energies to core customer interaction tasks.
- Maintain call context
- Cost-effective solutions for various types & sizes of industries
- Detailed View of caller details
- Faster call resolutions
Easy Integration
Easily integrate Genesys CTI Connector with MS Dynamics to give the much-needed boost to your contact center performance. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.
- Get ticketing information and more within the CTI connector
- Enhance agent-customer interaction
- Integrate with any third-party application with an open API
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Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
