Single Screen View

Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.

  • Unified integrated view
  • Easy access to applications
  • Compatible with UCCE, UCCX and PCCE contact centers
Zendesk Cisco CTI Connector

Easy Zendesk CTI Integration

Streamline your Cisco contact center operations by easily integrating Zendesk with Cisco CTI Connector. Empower your contact center agents by providing them easy access to any third-party application information, besides Zendesk, with Cisco CTI Connector.

  • Add ticketing or any other details within Cisco CTI Connector
  • Deliver quick assistance to callers
  • Easily integrate with any third-party application with an open API
Zendesk Cisco CTI Connector

Highly Flexible

Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.

  • Deliver enhanced customer experience
  • Get features like enhanced reporting, configurable speed dials, call logging, and more
  • Improved and more user-friendly contact center tools for better call resolutions
Zendesk Cisco CTI Connector

User Experience

Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).

  • Handle more tickets effectively in less time
  • Intuitive tools & features for enhanced user experience
  • Cost-effective solutions for every industry
Zendesk Cisco CTI Connector

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

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