Customized Zendesk Smart CTI Connector for Cisco
Create seamless digital engagement experiences for your customers by integrating Zendesk CTI connectors with Cisco contact centers. Bring down agents' manual obligations by empowering them to raise and manage tickets in a coherent fashion.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Single Screen View
Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.
- Unified integrated view
- Easy access to applications
- Compatible with UCCE, UCCX, CUCM and PCCE contact centers
Easy Zendesk CTI Integration
- Add ticketing or any other details within Cisco contact center
- Deliver quick assistance to callers
- Easily integrate with any third-party application with an open API
Highly Flexible
Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.
- Deliver enhanced customer experience
- Get features like enhanced reporting, configurable speed dials, call logging, and more
- Improved and more user-friendly contact center tools for better call resolutions
User Experience
Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).
- Handle more tickets effectively in less time
- Intuitive tools & features for enhanced user experience
- Cost-effective solutions for every industry
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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