Single Screen View

Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.

  • Unified integrated view
  • Easy access to applications
  • Compatible with UCCE, UCCX, CUCM and PCCE contact centers
Zendesk Cisco CTI Connector

Easy Zendesk CTI Integration

Streamline your Cisco contact center operations by easily integrating Zendesk with Cisco CTI Connector. Empower your contact center agents by providing them easy access to any third-party application information, besides Zendesk, with Cisco CTI Connector.

  • Add ticketing or any other details within Cisco CTI Connector
  • Deliver quick assistance to callers
  • Easily integrate with any third-party application with an open API
Zendesk Cisco CTI Connector

Highly Flexible

Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.

  • Deliver enhanced customer experience
  • Get features like enhanced reporting, configurable speed dials, call logging, and more
  • Improved and more user-friendly contact center tools for better call resolutions
Zendesk Cisco CTI Connector

User Experience

Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).

  • Handle more tickets effectively in less time
  • Intuitive tools & features for enhanced user experience
  • Cost-effective solutions for every industry
Zendesk Cisco CTI Connector

NovelVox offers Zendesk CTI integration for Cisco, Avaya, Genesys, and Mitel contact centers. The seamless integration empowers agents to skip screen switches and have all information as screen pop even before answering the call. The CTI is embedded within the application. Zendesk CRM integration with CTI connector makes it easier for agents to offer a personalized experience to the callers.

Cisco, Avaya, Genesys, Mitel CTI Zendesk integration allows agents to view caller information even before the call is answered. Agents can easily raise and manage tickets without switching screens or going wrong with call context. Improve team efficiency, optimize agent productivity and improve customer journey with the brand with seamless Zendesk CTI integration.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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