Zendesk CTI Connector for Cisco Contact Center
Proud Partners :


14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Deliver proactive customer service in Cisco Contact Center
with Zendesk CTI Connector
Simplify Call Management
within Zendesk
- Minimize screen toggling by providing an integrated view of customer information
- Empower agents by equipping them with automated logging, click-to-dial, screen transfer, single sign on, etc.
- Utilize automated workflows and custom screen pop to drive contextually relevant conversations.
- Compatible with Cisco UCCE, UCCX, PCCE, and CUCM.


Streamline Agent Tasks with Productivity Add-ons
- Facilitate agents in decision-making and reduce errors with a dynamic Knowledge Base
- Optimize support operations by readily integrating with a Case Management tool
- Improve agent motivation and retention with an intuitive Agent Dashboard
Optimized Performance Monitoring
- Facilitate supervisor actions such as barge-in, silent monitoring, agent state change, whisper-in, etc.
- Team and queue statistics to streamline call volume handling
- Enable supervisors to force change agent’s state for reduced customer hold times
- Ensure real-time assistance to agents with one-click monitoring controls


Achieve More with Pre-built Integrations
- Leverage third-party app integrations readily available for Zendesk
- Configure screen pop flows based on triggered actions in Zendesk
- Compatible with Avaya Aura AES
FAQ
- • Cisco UCCE
- • UCCX
- • PCCE
- • CUCM
What our customers say

Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals