Customized Zendesk CTI Connector for Cisco

Deliver enhanced user experience by integrating Zendesk CTI Connector with Cisco contact centers and empower agents to raise and manage tickets in a seamless way.

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Single Screen View

Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.

Unified integrated view
Easy access to applications
Compatible with UCCE, UCCX and PCCE contact centers

Easy Zendesk CTI Integration

Streamline your Cisco contact center operations by easily integrating Zendesk with Cisco CTI Connector. Empower your contact center agents by providing them easy access to any third-party application information, besides Zendesk, with Cisco CTI Connector.

Add ticketing or any other details within Cisco CTI Connector
Deliver quick assistance to callers
Easily integrate with any third-party application with an open API

Highly Flexible

Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.

Deliver enhanced customer experience
Get features like enhanced reporting, configurable speed dials, call logging, and more
Improved and more user-friendly contact center tools for better call resolutions

User Experience

Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).