Customized Zendesk CTI Connector for Cisco

Deliver enhanced user experience by integrating Zendesk CTI Connector with Cisco contact centers and empower agents to raise and manage tickets in a seamless way.

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12
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Single Screen View

Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.

Unified integrated view
Easy access to applications
Compatible with UCCE, UCCX, CUCM and PCCE contact centers

Easy Zendesk CTI Integration

Streamline your Cisco contact center operations by easily integrating Zendesk with Cisco CTI Connector. Empower your contact center agents by providing them easy access to any third-party application information, besides Zendesk, with Cisco CTI Connector.

Add ticketing or any other details within Cisco CTI Connector
Deliver quick assistance to callers
Easily integrate with any third-party application with an open API

Highly Flexible

Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.

Deliver enhanced customer experience
Get features like enhanced reporting, configurable speed dials, call logging, and more
Improved and more user-friendly contact center tools for better call resolutions

User Experience

Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).

Handle more tickets effectively in less time
Intuitive tools & features for enhanced user experience
Cost-effective solutions for every industry

NovelVox offers Zendesk CTI integration for Cisco, Avaya, Genesys, and Mitel contact centers. The seamless integration empowers agents to skip screen switches and have all information as screen pop even before answering the call. The CTI is embedded within the application. Zendesk CRM integration with CTI connector makes it easier for agents to offer a personalized experience to the callers.

Cisco, Avaya, Genesys, Mitel CTI Zendesk integration allows agents to view caller information even before the call is answered. Agents can easily raise and manage tickets without switching screens or going wrong with call context. Improve team efficiency, optimize agent productivity and improve customer journey with the brand with seamless Zendesk CTI integration.