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Create seamless digital engagement experiences for your customers by integrating Zendesk CTI connectors with Cisco contact centers. Bring down agents' manual obligations by empowering them to raise and manage tickets in a coherent fashion.
Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.
Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.
Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals