Customized Zendesk Smart CTI Connector for Cisco
Deliver enhanced user experience by integrating Zendesk CTI Connector with Cisco contact centers and empower agents to raise and manage tickets in a seamless way.
Years of Expertise
Deployments in 18+ Countries
Single Screen View
Get Cisco CTI integrations within Zendesk to enhance user experience. Now agents will have an integrated single-screen view of all customer information and will no longer be required to switch between applications to fetch customer details.
Easy Zendesk CTI Integration
Get the flexibility you need to boost your Cisco contact center performance with advanced features like Click to Dial, CRM transfer, etc. by integrating Zendesk with CTI Connector. Make sure your customer gets results as per their expectations by providing them with excellent customer service.
Empower your agents by providing them with user-friendly tools and capabilities using Cisco CTI integration with Zendesk on your contact center. It will equip your agents to bring down Average call Handling Time (AHT) and provide an improved First Call Resolution (FCR).
Agent Performance Dashboard Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals