Zendesk CTI Connector for Avaya Contact Center

Transform Agent and Customer Experience with Zendesk CTI Connector for Avaya

Zendesk Avaya CTI Connector

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Improve Caller Experience

Improve the interaction via exceptional integration of Zendesk with Avaya Contact Center Solution. Personalize the caller experience by equipping the agent with detailed caller information before the call starts.
Zendesk Avaya CTI Connector
Zendesk Avaya CTI Connector

Grow Agent Productivity

Witness the agent’s productivity improve with Zendesk CTI connector. Embedded call controls to deliver on performance improvement through Avaya CTI telephony integrations within Zendesk.

Enhance monitoring capacities

Advanced call controls for supervisors to keep a tab on agent’s performances. Agent monitoring tools and actions provided by Zendesk CTI connector for Avaya to boost overall organizational performance.
Zendesk Avaya CTI Connector
Zendesk Avaya CTI Connector

Significantly reduce AHT

Utilize agent’s productivity by directing their energies to core customer interaction tasks without having to waste time on screen switches for data collection. To further improve agent’s performance Zendesk CTI Connector ensures the agent knows the customer before taking the call.

Boost efficiency

With Zendesk CTI Connector for Avaya, optimize time for both parties-agent and customers. Empower the agents by boosting their productivity via advanced call resolution features.
Zendesk Avaya CTI Connector

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

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