Zendesk CTI Connector for Avaya Contact Center
Proud Partners :
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Increase agent productivity with Zendesk Smart CTI
Connector for Avaya
Efficient Call Management within Zendesk
- Display customer data in a single CTI interface and accelerate workflows with Zendesk phone integration.
- Utilize automated logging, click-to-dial, configurable speed dial, etc., to boost agent performance and productivity.
- Retain interaction context and resolve queries faster with contextual screen pop.
Drive Agent Efficiency with Productivity Add-ons
- Minimize discrepancy in customer data with a centralized and easily manageable Knowledge Base.
- Readily integrate with an in-built Case Management Tool
- Assess gaps in agent’s performance with an interactive Agent Dashboard
Simplify Workflows with Pre-Configured Integrations
- Integrate effortlessly with additional third-party applications available for Zendesk
- Compatible with Avaya Aura AES
- Create custom screen pop flows to automate agent tasks
FAQ
A technology that connects the Avaya phone system with Zendesk. This computer telephony integration enables agents to handle customer interactions from within the Zendesk screen. Know more about the integrations here.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
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