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SMART CTI CONNECTOR FOR SALESFORCE | AMAZON CONNECT

Handle Every Amazon Connect Call From Salesforce

Embed Amazon Connect telephony inside Salesforce so agents handle every call from one screen.
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Handle Every Amazon Connect Call From Salesforce
Amazon Connect Telephony, Embedded Inside Salesforce

Amazon Connect Telephony, Embedded Inside Salesforce

Smart CTI Connector embeds Amazon Connect call controls and caller data directly inside Salesforce.
Agents answer, transfer, log, and wrap up Amazon Connect calls without leaving the CRM. Caller records surface automatically on call arrival.
Every interaction logs to Salesforce automatically, removing manual entry and eliminating context loss between Amazon Connect and Salesforce.

Every Call Control, Inside Salesforce

Call Controls

Answer, hold, transfer, consult, and conference calls inside Salesforce.

Automated Screen Pop

Contact, lead, account, or case record surfaces automatically on call arrival.

Click-to-Dial from Salesforce

Initiate outbound Amazon Connect calls from any Salesforce phone field.

Automated Call Logging

Amazon Connect call activity logs to the matched Salesforce record automatically.

Integrated Wrap-Up and Dispositions

Capture call dispositions and notes inside Salesforce at end-of-call.

Omni-Channel Support

Handle email, chat, and social messaging alongside Amazon Connect voice in Salesforce.

Supervisor Controls

Silent monitoring, barge-in, and agent state controls accessible inside Salesforce.

Agents Deliver Superior Customer Experience

Agents handle calls inside Salesforce without switching to Amazon Connect.

Full CRM context surfaces before the call is answered.

Automated logging eliminates post-call Salesforce data entry.

Personalized Salesforce context drives better outcomes on every call.

Agents Deliver Superior Customer Experience
Built for Amazon Connect Environments

Built for Amazon Connect Environments

Smart CTI Connector integrates with Amazon Connect’s cloud-native architecture on AWS.
Works with Amazon Connect’s standard telephony setup, with no additional on-premise hardware required.

Why NovelVox

  • 1,000+ Installations.
  • 250+ Customers
  • Pre-built Amazon Connect integration, with no custom development required.
  • Ready integrations across Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Analytics Cloud, Financial Services Cloud, Health Cloud, and High-Velocity Sales.
Start Handling Amazon
Connect Calls Inside Salesforce
Bring Amazon Connect into Salesforce. Let agents handle every interaction from one screen.
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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