Amazon Connect Salesforce CTI Integration

Boost agent performance with Amazon Connect and Salesforce integration

Amazon Connect Salesforce CTI Banner Image

Years of Expertise


Deployments in 20+ Countries


Retention Ratio

Ensure Superior Customer Service with
Amazon Connect Salesforce Integration

Optimize agent performance and deliver exceptional customer experiences by enabling seamless call handling from within the Salesforce screen. Leverage the Amazon Connect integration with Salesforce to empower agents for faster call resolutions.

Effective Caller Engagement

Resolve customer queries efficiently with Amazon Connect Salesforce CTI integration. Streamline workflows and simplify customer support with a unified interface embedded within the Salesforce environment.

Amazon Connect CTI adapter for Salesforce

Seamless Omni-channel Support

Enable omnichannel CTI functionalities leveraging Amazon Connect CCP panel voice and chat integration. Retain conversation context with a unified view of interaction and Salesforce data.

Streamline Customer Service
with Ready Integrations

Empower agents to streamline contact center workflows using the Amazon Connect Salesforce CTI integration, combining disparate CRM workflows to automate agent tasks and elevate the customer service experience. Enable agents to tailor the workflows to meet specific business requirements, allowing them to unlock their full productivity potential.
cisco cti salesforce

Are your agents missing out on cross-sell and upsell chances?

Worry not! Our solutions can help you turn that around.
Map customer journeys to automate recommendations and proactively suggest personalized offerings to customers by pitching at the right moment.
Find more about our offerings in the attached use case.
Upsell Cross Sell Vector @4x-8

Seamless Integration with


Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Trusted By


What our customers say


Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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