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ServiceNow CTI Connectors for Amazon Connect Contact Center

Elevate agent productivity by integrating Amazon Connect telephony with ServiceNow.

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Amazon Connect integration with ServiceNow
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Say Yes to Personalized Customer Experience with
Amazon Connect ServiceNow integration

Leverage the ServiceNow Amazon Connect integration to sustain call context without screen switching. Display key caller information on an embedded CTI interface to manage calls seamlessly and improve Average Call Handling (AHT)

Amplify Caller Experience

Harness the power of Amazon Connect ServiceNow CTI to deliver exceptional customer experiences. Move beyond conventional telephony and simplify agents’ tasks with the unified ServiceNow CTI interface.
  • Enable agents to access customer details without toggling between multiple screens.
  • One-click call controls like hold, answer, retrieve, transfer, automated logging, click-to-dial, and more.
  • Screen pop to equip agents with call context in advance
  • Arm agents with quick call controls like click-to-dial, hold, consult, transfer, retrieve, etc.
Amazon Connect ServiceNow integration
ServiceNow Amazon Connect

Channel-Agnostic Customer Interaction

Make the most of Amazon Connect omnichannel capabilities and serve customers across voice and chat channels with ease. Allow agents to address customer concerns contextually by handling social and messaging interactions directly through the Amazon Connect CCP panel.
  • Facilitate email, chat, and social interactions within ServiceNow.
  • Compatible with Amazon Connect CCP panel for omni-channel customer engagements
  • Reduce resolution times and improve customer experiences with contextual conversations across channels other than voice.

Streamlined Workflows with Ready Integrations

Elevate your contact center operations with ServiceNow Amazon Connect CTI. Unify diverse CRM workflows to automate agents’ tasks and enhance their efficiency. Tailor contact center workflows to meet specific business requirements and ensure agent productivity.
  • Integrations compatible with ServiceNow Quebec, Orlando, Paris, Newyork, and Madrid
  • Configure custom workflows with an action triggered in the CRM to elevate both agent and customer experience.
  • Integrate seamlessly with over 75 third-party applications.
Amazon Connect ServiceNow CTI

Seamless Integration with

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What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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