Smart Salesforce CTI Connector Integration for Cisco Finesse Contact Center

Easily integrate NovelVox Smart Salesforce CTI Connector to deliver experiential contact center solutions.

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12
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Unified View

NovelVox offers easy embedded Smart CTI integrations within Salesforce for Cisco contact centers to empower agents in delivering experiential customer service. Agents will get all customer information in a unified integrated view and won’t be required to switch screens to obtain relevant details.

Integrated view
No more switching applications to view customer details
Ready integration with UCCE, UCCX, CUCM and PCCE contact centers

Smart Integration

Improve your contact center efficiency by integrating Cisco CTI connector with Salesforce. Agents can now access information from any third-party application with an open API besides Salesforce using Smart CTI Connector.

Add ticketing or any other information within CTI connector
Offer swift assistance to customers
Easy integration with any third-party application besides Salesforce

Flexibility

Get access to enhanced features like CRM transfer, Click to Dial, etc. to enrich customer experience for your Cisco contact centers by integrating with Salesforce Smart CTI Connector. Empower your contact center agents in providing an enriched customer experience.

Enhance customer experience
Get features like Click to Dial, CRM screen transfer, configurable speed dials, enhanced reporting & call logging and many more
Offer better call resolution using advanced contact center tools

Improved User Experience

Equip your agents to better their Average call Handling Time (AHT) and offer an improved First Call Resolution (FCR) by integrating Smart CTI Connector with Salesforce in your Cisco contact center. It offers great user experience and empowers agents in delivering an integrated contact center performance.