Smart Salesforce CTI Connector Integration for Cisco Finesse Contact Center
Easily integrate NovelVox Smart Salesforce CTI Connector to deliver experiential contact center solutions.
NovelVox offers easy embedded Smart CTI integrations within Salesforce for Cisco contact centers to empower agents in delivering experiential customer service. Agents will get all customer information in a unified integrated view and won’t be required to switch screens to obtain relevant details.
Improve your contact center efficiency by integrating Cisco CTI connector with Salesforce. Agents can now access information from any third-party application with an open API besides Salesforce using Smart CTI Connector.
Get access to enhanced features like CRM transfer, Click to Dial, etc. to enrich customer experience for your Cisco contact centers by integrating with Salesforce Smart CTI Connector. Empower your contact center agents in providing an enriched customer experience.
Equip your agents to better their Average call Handling Time (AHT) and offer an improved First Call Resolution (FCR) by integrating Smart CTI Connector with Salesforce in your Cisco contact center. It offers great user experience and empowers agents in delivering an integrated contact center performance.