Smart Salesforce CTI Connector Integration for Cisco Finesse Contact Center

Easily integrate NovelVox Smart Cisco Salesforce CTI Connector to deliver experiential contact center solutions.

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12
Years of Expertise

200+
Deployments in 20+ Countries

98.7%
Retention Ratio

Unified View

NovelVox offers Cisco CTI integration with Salesforce to empower agents in delivering experiential customer service. Agents will get all customer information in a unified integrated view and won’t be required to switch screens to obtain relevant details.

Integrated view
No more switching applications to view customer details
Ready integration with UCCE, UCCX, CUCM and PCCE contact centers

Smart Integration

Improve your contact center efficiency by integrating Cisco CTI connector with Salesforce. Agents can now access information from any third-party application with an open API besides Salesforce using Smart CTI Connector.

Add ticketing or any other information within CTI connector
Offer swift assistance to customers with CTI integration Salesforce
Easy integration with any third-party application besides Salesforce

Flexibility

Get access to enhanced features like CRM transfer, Click to Dial, etc. to enrich customer experience for your Cisco contact centers by integrating with Salesforce Smart CTI Connector. Empower your contact center agents in providing an enriched customer experience.

Enhance customer experience with Cisco Salesforce connector
Get features like Click to Dial, CRM screen transfer, configurable speed dials, enhanced reporting & call logging and many more
Offer better call resolution using advanced contact center tools

Improved User Experience

Equip your agents to better their Average call Handling Time (AHT) and offer an improved First Call Resolution (FCR) by integrating Smart CTI Connector with Salesforce in your Cisco contact center. CTI data connector for Salesforce offers great user experience and empowers agents.

Handle more calls in less time
Enhanced user experience with intuitive tools and features
Cisco CTI Salesforce integration improves FCR and reduces AHT
Cost-effective solutions for all industries

Cisco Salesforce CTI connector by NovelVox is what your contact center needs today. The tailored solution offers advanced call controls embedded within the 3rd party app. As the customer calls your business, the Salesforce CTI connector for Cisco fetches customer data and pops up on the screen. The agent is now capable of starting a call with the customer’s name instead of asking, who’s calling.

The advanced solution enables agents to win over customer’s trust. A significant reduction in call hold time, average handle time, customer information repeat, and more with an increase in call resolutions and personalized experience.